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Customer Service Consultant x 7 (Call Centre) / Alexandra - (RL)

Target Recruitment Pte Ltd - Alexandra Road, Singapore

Responsibilities

The Primary role for this position is to :-

·      Handle incoming calls on the helpdesk

·      Give excellent customer service at all times

·      Attend to customer queries / feedback, troubleshooting & schedule service appointment for service support team.

·      Provide solutions and alternatives to customers.

 

Service recovery / Customer Service

·      Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails

·      Provide technical support for resolution of customer problems, incidents, issues, request and queries

·      Escalate issue and follow up.

 

Administrative Tasks

·      Data entry all cases into system accurately and timely

·      Respond to customer email timely

·      Apply to procedure, process and meet KP

 

Requirements

·      Minimum GCE ‘’O” / Diploma in Business Administration or its equivalent

·      At least 2 years’ experience in customer service/call center, B2C & B2B environment an added advantage

·      Computer knowledge in Microsoft office

·      Proficient in Home Appliances and Home Entertainment products

·      Excellent communication and interpersonal skills

·      Attention to details

·      Highly motivated and adaptable

·      Positive mindset and good team player

·      Able to work under time pressure, able to prioritize workload and meet deadlines

·      Passion to serve Knows how to handle and resolve customer issues

·      Able to commence work by 15 Dec 2020

 

Working hours : Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month


Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)


** For fast response, kindly forward your updated resume to :

<p><a href="http://www.wmsgroup.net/AboutUs.php">http://www.wmsgroup.net/AboutUs.php</a></p>

Target Recruitment Pte Ltd

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