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Senior Customer Service Consultant (Call Centre) / Alexandra - (RL)

Target Recruitment Pte Ltd - Alexandra Road, Singapore

Responsibilities


The Primary role for this position is to :-

·      Handle incoming calls on the helpdesk

·      Give excellent customer service at all times & provide Tier 1 support to hard customers.

·      Assist supervisors to resolve daily operation issues to meet KPI.

 

CIC Operation & Support (Daily)

·      Provide product training for CIC team

·      Support in product technical inquiry

·      Handling inbound / outbound calls during peak period

·      Reply customer emails

·      Monitoring online VOC & early sensing for product quality

·      Provide assistance to customer’s feedback and complaints Analysis and report

 

CIC KPI (Weekly & Monthly)

·      Service Level

·      Answer Speed

·      FCR / CER / TER

·      Response Satisfaction Rate (E-mail)

Requirements

·      Minimum Diploma in Business Administration or its equivalent

·      At least 4 years of experience in call centre environment

·      Experience in Home Appliances & Electronics products service and repair especially in Television, Washer, fridge & Air Conditioner.

·      Excellent communication and interpersonal skills

·      Attention to details

·      Ability to work independently and effectively

·      Customer oriented, conscientious, presentable & a good team player

·      Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

·      A fast learner who is able to work under pressure

·      Able to commence work by 15 Dec 2020

 

Working hours : Monday to Friday (8.30 am to 6.15 pm) & Alternate Saturday (8.30 am to 2.00 pm)


Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)


** For fast response, kindly forward your updated resume to :

<p><a href="http://www.wmsgroup.net/AboutUs.php">http://www.wmsgroup.net/AboutUs.php</a></p>

Target Recruitment Pte Ltd

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