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Customer Service Executive (Thai Speaking)

Manfield Employment Services Pte Ltd - Pandan Loop, Singapore

$3500 to $4200 (monthly)

Job Description:


Our client is a leading manufacturing company, and they are looking to hire a Customer Service Executive (Thai Speaking) to join their team.


Job Duties:


  • Perform accurate order entry and validate orders entered by remote Customer Service teams
  • Provide agile and clear response to customer to fulfil their needs through efficient modes of communication including verbal and written communication channels, where applicable
  • Liaise with various departments such as Planning, Purchasing, Production, Warehouse, QC, Shipping and Regulatory to ensure timely production and dispatch of goods to Customers, thus meeting Supply Chain’s On Time Delivery KPI
  • Hand-hold urgent orders from point of production to goods departure
  • Perform order tracking activities such as sending Order Confirmations to Customers, keep Customers informed of order status, react promptly to order instruction changes by Customers
  • Provide delivery instructions to Shipping / Logistics team
  • Utilize Q-Notification (Complaint System) to log in Customer complaints, coordinate with other internal departments to offer satisfactory resolution for closure including but not limited to the following:

o Coordinate drawing and submission of complaint samples, if applicable.

o Assist to get information such as storage condition, end application etc. to aid complaint investigation.

o Coordinate goods return or product recall if required.

  • Identify possible improvement areas, promote and discuss with Customers for win-win resolution.
  • Generate monthly reports such as On-time Delivery (OTD) First Confirmed report, OTD Wish Date report, Speed of Order Confirmation report, Leadtime Violation report or any ad-hoc reports
  • Analyse the above stated reports and provide applicable data/insights for recorded variance against agreed KPIs, and take pertinent corrective actions, where necessary
  • Ad-hoc duties as assigned


Requirements:


  • Min Diploma or equivalent
  • Min 5 years of working experience in the related field is preferred. Those without experience are welcomed to apply
  • Able to liaise with Thai speaking clients regarding their concerns, queries and feedbacks
  • Experience in Customer Service is an added advantage


Other Information:


  • Attractive salary package
  • 5 days work week
  • Transport provided


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Interested Candidates, please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.


Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Grace Lim

EA Personnel Reg No.: R2095868


Kindly send in your latest job resume without your NRIC numbers and other ID numbers.

For job resume(s) that contain NRIC numbers and/ or ID details, it may not be processed and your job application may be rejected due to unacceptable submission of job application details. Please refer to the advisory guidelines on the PDPA for NRIC numbers and other ID numbers.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

<p><span style="color: rgb(34, 34, 34);">Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.</span></p><p><span style="color: rgb(34, 34, 34);"> </span></p><p><span style="color: rgb(34, 34, 34);">Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.</span></p><p><span style="color: rgb(34, 34, 34);"> </span></p><p><span style="color: rgb(34, 34, 34);">With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and has the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them.</span></p><p><br></p><p><span style="color: rgb(34, 34, 34);">By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.</span></p><p><span style="color: rgb(34, 34, 34);">EA Licence No:&nbsp;&nbsp;&nbsp;95C2823</span></p>

Manfield Employment Services Pte Ltd

Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.

Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.

With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and has the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

EA Licence No:   95C2823

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