Team leader

Working hours: 6 days work week, 6.30am-3.30pm/ 9am-5pm/ 1pm-9pm (with meal break)
Rotating off
Salary: Gross salary 1800-2000 (basic salary + shift allowance + attendance incentives )
Location:Bukit timah road

Job Description:
Main Duties and Responsibilities:
a) Oversee the operations for Visitor Management Services and plan weekly duty roster as well as manage the deployment of staff in accordance to company's guidelines, procedures and policies
b) Oversee and monitor performance of staff to ensure service levels are met
c) Manage resources including manpower, equipment and supplies in daily operation
d) Handle complaints/ feedback and resolve issues by performing service recovery. To escalate to Supervisor when need arises
e) Investigate causes of discrepancies and complaints and to take corrective actions
f) Disseminate operational updates/ information to staff promptly and accurately
g) Conduct On-The-Job (OJT) and refresher training programs
h) To perform temperature taking and other date collection during heightened DORSCON alert level or when required by the Company
i) To operate and manage work areas required as per the role of a Patient Service Associate in the event of a shortage of staff
j) Any other relevant duties as and when assigned by the Superior
Job requirements:
- able to do manpower deployment and guidance and also most important customer services.
- Able to handle stress from end users

Interested candidates kindly Whatsapp or add us in Telegram
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EA Name: MANPOWER ACCESS PTE LTD
EA Licence No : 13C6854
EA Personnel Name : LIU YANG (DORA)
EA Personnel Registration No : R1220426