Responsibilities

Service recovery/Customer Service

• Handles customer complaints (VOC, emails, calls etc)
• Coordinates/interacts with different departments to ensure customer issues are resolved in timely manner.
• Make sure customer receives the highest level of customer service
• Provides prompt, courteous, professional & accurate responses to customers
• Ensures adherence to internal policies, procedures and practices
• Pitch new ideas/solutions to improve customer experience
• Investigates customer complaints
• Works directly with customers to meet their needs, answer their questions and provide support

Administrative tasks

• Prepares reports and analyze data
• Perform all other duties assigned by supervisor or manager

Requirements

• Diploma in Business or its equivalent
• Min 1 to 2 years of working experience preferably with previous experience in customer service/call center
• Computer skills (Microsoft Office especially Excel and PowerPoint)
• Excellent in communication (both spoken & written)
• Attention to details
• Highly motivated and adaptable
• Good team player
• Able to work under time pressure, able to prioritize workload and meet deadlines
• Ability to handle and resolve customer issues
• Candidate who can commence work with short notice will be an added advantage

Interested parties/candidates, please send updated resume in MS Word format, including:-

(1) Expected salary
(2) Reason(S) for leaving
(3) Date of availability

 (We regret that only shortlisted candidates will be notified)

Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)