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Call Centre Customer Service Executive

Toh Guan Road East, Singapore

$1900 to $2200 (monthly)

Full Time
10 months ago

Job Responsibilities:

  • Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
  • Provide excellent customer service and attend to partner's request of assistance.
  • Advise clear and accurate information based on sellers/partners/internal staff enquiries.
  • Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
  • Follow-up on cases when necessary.
  • Able to settle escalated cases within the specified limit in accordance to the company’s pickup policy.
  • Other ad-hoc duties as assigned.

Job Requirements:

  • Only Singaporean
  • Able to start immediately will be preferred!


  • Basic Salary - $1900 (Probation) to $2200 (confirmed)
  • Attendance incentive - $300 (no lateness, no absences, less than 1 day leave taken)
  • Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances

Working Hours: 

  • Mon-Fri 9am - 6pm, Sat 9am - 1pm (5.5 days)

Interested applicants are invited to send your updated resume (please indicate reasons for leaving each previous job) in via Apply Now or email  .We regret that only shortlisted applicants will be notified.Interviews are by appointment only. We do not accept walk-in interviews.

Employer Logo

Qxpress Pte Ltd

Qxpress is a e-commerce logistics specialist international courier shipping and Singapore domestic courier business.

Qxpress Pte Lid (Singapore) was established in 2011, since then we have been operating over 400 routes distributed and located in distribution centres of the West (Jurong) by each of the major stopping points of Singapore. We are also operating in a location that can quickly deliver imported E-commerce from China, Japan, Korea and India along with Singapore local courier service and establishing strong courier network by region. Warehouse management system that combines with these is contributing to reducing logistic costs and increasing delivery speed to shippers of both domestic and international and maximizing the service competitiveness for the customers,

Qxpress grew into a well established and recognized international logistics company by putting very importance on customer trust and devotion. It continues to evolve and adapt in this fast changing global world. Currently, it boasts of its success by offering distribution of large supply at highly competitive price and prompt delivery to Singapore, Japan, Indonesia, Malaysia, Hong Kong, China and other countries by introducing Giosis (Qoo10)warehousing system. Qxpress will continue to grow into the world class international logistics firm offering faster and cheaper service by constantly evolving its business and making new innovative breakthroughs.

Qxpress is actively responding rapidly changing international logistics environment of the 21st century and based on the stable platform logistics specialized in E-commerce, we provide an optimized E-commerce distribution service that can maximize the competitive global services from warehousing, ordering, inventory management, product packaging, sales agent, delivery, to customer service. Also, to create a customer value in a variety of other logistics, we are investing heavily in a global network of business.

To establish logistics base to help grow into the largest global e-commerce logistics company and expand global network in the main hub of East Asia, including Singapore, based on aggressive investment in facilities, focused aggressive investment in facilities, many years of experience accumulated by Qoo10 -commerce logistics service and a solid delivery service armed with Good Partner, Good Service and Great People, we are contributing to customer value creation.

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