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Customer Care Coordinator

DKSH - 47 Jalan Buroh

$1600 to $1800 (monthly)

10 months ago

General Responsibilities:

  • Prompt handling of all phone calls, faxes and emails in a professional manner
  • Follow-up on customer enquiries and requests (e.g. document requests, credit note/debit note request etc.)
  • Process all types of order promptly and accurately according to business model
  • Ensure timely order submission to Logistics department
  • Urgent order coordination & follow-up
  • Credit block timely follow-up and feedback order status to related parties
  • Establish good rapport with customers
  • Timely filling for all related files and documents

Job Requirements:

  • Excellent communications in English and Mandarin (Good communication skills in Mandarin language to handle Chinese speaking customer's phone calls, faxes and emails in a professional manner)
  • Basic knowledge in SAP 
  • Customer oriented and good service mindset
  • Accurate and meticulous
  • Process sense of urgency, with ability to perform in a face-paced and high-stress work environment
  • Good team player with ability to work independently
  • Previous customer service experience is an advantage
  • Good interpersonal and communication skills

Working Hours:

  • Monday - Thursday: 8.30am - 5.30pm
  • Friday: 8.30am - 5pm
  • Company transportation provided at 7 MRT locations
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DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps companies to grow across the Business Units Healthcare, Consumer Goods, Performance Materials and Technology. The service portfolio covers sourcing, market insights, marketing and sales, eCommerce, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 36 markets with 33,350 specialists, generating net sales of CHF 11.6 billion in 2019. With its Swiss heritage, DKSH has been deeply rooted in Asia Pacific since 1865.

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