Customer Service Consultant x 7 (Call Centre) / Alexandra - (RL)

Responsibilities

The Primary role for this position is to :-

·Handle incoming calls on the helpdesk

·Give excellent customer service at all times

·Attend to customer queries / feedback, troubleshooting & schedule service appointment for service support team.

·Provide solutions and alternatives to customers.

Service recovery / Customer Service

·Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails

·Provide technical support for resolution of customer problems, incidents, issues, request and queries

·Escalate issue and follow up.

Administrative Tasks

·Data entry all cases into system accurately and timely

·Respond to customer email timely

·Apply to procedure, process and meet KP

Requirements

·Minimum GCE ‘’O” / Diploma in Business Administration or its equivalent

·At least 2 years’ experience in customer service/call center, B2C & B2B environment an added advantage

·Computer knowledge in Microsoft office

·Proficient in Home Appliances and Home Entertainment products

·Excellent communication and interpersonal skills

·Attention to details

·Highly motivated and adaptable

·Positive mindset and good team player

·Able to work under time pressure, able to prioritize workload and meet deadlines

·Passion to serve Knows how to handle and resolve customer issues

·Able to commence work by 15 Dec 2020

Working hours : Monday to Friday (8.30 am to 6.15 pm) & Saturday (8.30 am to 2.00 pm) - with 1 Saturday optional in a month

Target Recruitment Pte Ltd (MOM License No: 15C7744)

MOM Regn No: R1112418 (RL)

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