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Customer Service Representative

Corestaff Pte ltd - Tampines

$2500 to $3000 (monthly)

6 months ago
  • Basic + Allowance + Incentive (Up to $1000)
  • Exciting opportunities with well know logistics & growing company
  • Training Provided

The position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes. Manages shipment tracking and trace requests from customer on timely manner.

Responsibilities:

  • Handles customer escalations from customers on a timely manner.
  • Acts as escalation point for customers and other parties within the team.
  • Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.
  • Manages and investigates customer Claims
  • Proactively informs customer on shipment status and exceptions.
  • Passes Sales leads or any potential business opportunities to Sales Team

Requirements:

  • Candidate must possess at least a Primary/Secondary School/O Level, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Business Studies/Administration/Management or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Customer Service, Logistics/Supply Chain or equivalent.

How to Apply:

Interested candidates, please submit your updated resume in MS format by usingApply Nowbutton or email regret to inform that only shortlisted candidates will be informed.**

NguHui Ling

Registration No : R1217701

EA License No: 18C9027

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Corestaff Pte ltd

At Corestaff, we know that great people create great organizations. We aim to create a successful professional services agency with an intuitive, humanizing approach to matching clients and talent.

We are experienced in providing insightful service to a wide range of companies, working with a broad spectrum of products and services.

We provide end to end solution ranging from

• Permanent Placement

• Temporary / Contract/ Project Based placement

• Talent Searches

• Executive Search

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