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Customer Service Supervisor (Call Centre, #SGUNITEDJOBS #FASTHIRE)

Qxpress Pte Ltd - 5a toh guan road east

$2000 to $2700 (monthly)

8 months ago

To supervise, train and moderate a team of 10 executives while reporting to 1 manager.

Job Responsibilities:

  • Provide professional customer service to customers and internal vendors
  • Maintain and develop internal support and call centre quality standards
  • Perform call monitoring & email screening to ensure consistent high service quality standards are in place.
  • Help Customer Service Executives in their call handling and improve performance with specific instructions and constant support
  • To drive the team to achieve team’s results and overall service level.
  • Conduct daily briefing to the team on any updates
  • Coach regularly to develop team’s individual to their fullest potential.
  • Accept responsibility for individual and department’s results.
  • To foster a positive environment of high morale, teamwork and engagement.

Job Requirements:

  • Minimum 2 year(s) of working experience in Call Centre environment is required for this position
  • Strong time management skills
  • Meticulous and detail-oriented
  • Ability to complete multitask within given timeline
  • Singaporeans preferred

Working Schedule:

  • Working Hours: Monday to Friday and Saturday.9am to 6pm (Mon to Fri)9am to 1pm (Sat)
  • Able to start work within a short notice will be an added advantage


  • Basic Salary $1900 (probation) $2200 (confirmed)
  • Supervisor Allowance $12/working day (Up to 250/mth)
  • Attendance Incentive $300 (no lateness, less than 1 day annual leave taken, paid monthly on top of basic salary!)

Employer Logo

Qxpress Pte Ltd

Qxpress is a e-commerce logistics specialist international courier shipping and Singapore domestic courier business.

Qxpress Pte Lid (Singapore) was established in 2011, since then we have been operating over 400 routes distributed and located in distribution centres of the West (Jurong) by each of the major stopping points of Singapore. We are also operating in a location that can quickly deliver imported E-commerce from China, Japan, Korea and India along with Singapore local courier service and establishing strong courier network by region. Warehouse management system that combines with these is contributing to reducing logistic costs and increasing delivery speed to shippers of both domestic and international and maximizing the service competitiveness for the customers,

Qxpress grew into a well established and recognized international logistics company by putting very importance on customer trust and devotion. It continues to evolve and adapt in this fast changing global world. Currently, it boasts of its success by offering distribution of large supply at highly competitive price and prompt delivery to Singapore, Japan, Indonesia, Malaysia, Hong Kong, China and other countries by introducing Giosis (Qoo10)warehousing system. Qxpress will continue to grow into the world class international logistics firm offering faster and cheaper service by constantly evolving its business and making new innovative breakthroughs.

Qxpress is actively responding rapidly changing international logistics environment of the 21st century and based on the stable platform logistics specialized in E-commerce, we provide an optimized E-commerce distribution service that can maximize the competitive global services from warehousing, ordering, inventory management, product packaging, sales agent, delivery, to customer service. Also, to create a customer value in a variety of other logistics, we are investing heavily in a global network of business.

To establish logistics base to help grow into the largest global e-commerce logistics company and expand global network in the main hub of East Asia, including Singapore, based on aggressive investment in facilities, focused aggressive investment in facilities, many years of experience accumulated by Qoo10 -commerce logistics service and a solid delivery service armed with Good Partner, Good Service and Great People, we are contributing to customer value creation.

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