Front Office Supervisor

Responsibilities:Front Desk

• Meet and Greet guests upon arrival.
• To handle all check-ins and check-outs.
• To handle any incoming calls and answer guest enquiries.
• In- charge of call routing to specific people.
• Ensure guest satisfaction by providing quality services throughout their stay.
• Data entry
• Be familiar with the property safety, first aid and fire safety procedures.
• To handle guests’ feedback, complaints and requests.
• To refer to the superior in-charge (operations team).
• Monitor and manage room status and movements
• Coordinate with different departments to ensure smooth stay of guest.
• Assign rooms for all arrivals
• Upsell guests to higher room categories
• Run Night Audit Reports
• Manage petty cash for front office
• Work closely with managers to make improvements in the front office
• Data entry, basic accounting and billing
• Organising and filing of paperwork
• Daily cashier closure
• Maintain excellent customer service standards
• To carry out daily duties in compliance with Company Standards
• Ensure proper follow up and handover
• To maintain cleanliness of work area

Manpower Rostering and Supervisory Role

• Assigning of rostering and in-charge of manpower planning for respective property
• Generating of work templates for relevant properties
• Attending of meetings as and when required by the ops team.
• To ensure property has sufficient inventory every month and to inform the ops team/Property managers should there be a shortage of supplies.
• To conduct training for new hires and current staff (monitored by ops team)
• To prepare training logs for staff.
• To delegate jobs to staff to ensure smooth operations
• To carry out department briefings to ensure staff is updated on current matters
• Contribute positively to team and ensured team cohesion

Pre-requisites:

• Good at time management and have excellent communication skills
• Able to Identify issues and resolves problems efficiently
• Experience in the Hotel Industry will be an added advantage
• Rotational Shifts, 2 shifts per day.

Interested applicants please send in your latest resume and as well as your relevant experiences.We thank you for your application, only short-listed candidates will be notified.