Helpdesk Specialist - Level 2/3 (Global Tech MNC, Up to $4k)

Helpdesk Specialist - Level 2/3 (Global Tech MNC, Up to $4k)

Job Responsibilities
•Handling customers from mainly US, UK, local & india on specific IT issues & queries through emails, chatbots and calls.
•Act as 1st point of contact to provide solutions to customers with issues & queries
•1st & 2nd level of troubleshooting with technologies such as Windows 10/7, MS office, desktop / laptop, MS outlook, Skype, mobile services (Apple, Android or windows)
•Escalate unresolved calls to the infrastructure support team when necessary
•Log all calls in the tool SNOW (Service Now)
•Following up with customers if needed

Experience
•Diploma or Degree in IT/Computer Engineering or equivalent
•Experience in remote desktop support or helpdesk (Up to level 2 or 3)
•Good written and spoken English to be able to communicate with VIP customers
•Knowledge of service operations and service level agreement
•Experience in troubleshooting Windows, Network, VPN
•Knowledge in desktops/laptops and mobile devices

If keen, please Whatsapp wa.me/95
-Job: Helpdesk
-Your name:
-Address:
-What time can you do a videocall?
-Your resume in PDF version

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Kang Jia Qi | R1981144