QUALITY ASSURANCE MANAGER @ JURONG EAST [BASIC UP TO $3500]

⚠️ Basic: Up to $3500 + Allowances

⏰ Working Hours:

• Mon to Fri - 9am to 6pm
  
• Sat - 9am to 1pm
  

⚡️ Location: Jurong East

✏ Duties:

• Maintain and develop internal support and call centre quality standards
• Review a subset of customer service conversations calls & emails
• Assess support interactions based on internal standards
• Accompany evaluations with meaningful and constructive feedbacks
• Analyse all customer service metrics and how the team’s performance affects the KPI’s
• Create strategies to improve support KPI’s
• Assist customer service with their performance in specific instructions and constant support
• Map the need for training guidelines and programs for customer service
• Monitor customer service performance and team level
• Reports on customer service evaluation and performance to the Team Manager

✅ Requirements:

• Able to start work immediately and commit to long term
  
• At least 2 years of customer service experience in courier/logistics/warehousing/import & export industry
  
• Strong time management skills
  
• Meticulous and detail-oriented
  
• Ability to complete multitask within given timeline
  

Interested applicants kindly send in your resumes to />or WhatsApp to quote WC-QA Manager@West


Rapid Recruitment Asia Pte Ltd | EA Licence No.: 16C8261
Tan Choon Hao | EA Personnel Reg. No.: R2090465