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Quality Assurance manager/JurongEast/Up to 3.5K/5.5Days

Manpower access - Jobs Singapore - Jurong East, Singapore

$3000 to $3500 (monthly)

10 months ago

Salary: Basic $3000 - $3500 (depends on experience)

Mobile Allowance: $50-$70
Attendance Incentive: $300 (for perfect attendance)

Working Hours: 5.5days ,9am to 6pm (Mon to Fri) 9am to 1pm (Sat)
Working Location: Jurong East

Job Responsibilities:
• Maintain and develop internal support and call centre quality standards
• Review a subset of customer service conversations calls & emails
• Assess support interactions based on internal standards
• Accompany evaluations with meaningful and constructive feedbacks
• Analyse all customer service metrics and how the team’s performance affects the KPI’s
• Create strategies to improve support KPI’s
• Assist customer service with their performance in specific instructions and constant support
• Map the need for training guidelines and programs for customer service

Job Requirements:
• Minimum 2 year(s) of working experience is required for this position
• Strong time management skills
• Meticulous and detail-oriented
• Ability to complete multitask within given timeline

Interested candidates kindly email resume or Whatsapp
***We regret that only shortlisted candidates will be contacted***

EA Licence No : 13C6854
EA Personnel Name : LIU YANG (DORA)
EA Personnel Registration No : R1220426

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Manpower access - Jobs Singapore

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