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Senior Customer Service Executive – Singapore Based Tech App Company

Just Recruit Singapore Pte Ltd - MacPherson, Singapore

$2200 to $2800 (monthly)

4 months ago

Senior Customer Service Executive – Singapore Based Tech App Company

Working Hours: 5.5-day work week from 10am to 7pm (on Mondays to Fridays) + Half day (on Saturdays)

Location: Tai Seng

Basic $2,200 - $2,800 (commensurate to experience)

Responsibilities:

• Deliver professional and personalised support in every interaction with drivers and riders in a timely manner

• Possess strong product knowledge when speaking about company services

• Identify root causes of common problems and collaborate with team members to make continuous improvements

• Make customer care a competitive difference; consistently exceeding customers’ expectations

Be prepared to:

• Work in a fast-paced, high intensity start-up environment

• Interact with people from diverse backgrounds

• Negotiate and resolve potential conflicts

• Work both independently and together as a team to strengthen customer support

Benefits:

● Good opportunity to be part of the pioneer team of a fast-growing start-up making an impact to the mobility landscape in Singapore

● A stable platform to develop your career through working closely with senior executives and management in the organisation

● An interesting and fulfilling role with lots of learning opportunities in a pleasant and highly motivating working environment

Requirements:

• Degree / Diploma preferred

• Minimally 2 year work experience in sales / customer service / operations / call centre

• Fluency in written and spoken English and Mandarin to liaise with Mandarin speaking colleagues and clients

• Good Microsoft Office (E.g. Word / Powerpoint / Excel) skills

Interested applicants kindly send your updated resume to:

WhatsApp:

Email: just apply on WorkClass and I will be in touch with you shortly.

Audrey Chua Wei Ping (R2094276)

Just Recruit Singapore Pte Ltd (EA12C6295)

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Just Recruit Singapore Pte Ltd

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