Customer Service Jobs in Malaysia, May 2023, Page 2

OPEN FOR SPOREAN, MALAYSIAN, PR & WORK PERMIT HOLDER ✅ To know more about the job, kindly drop an email to / WhatsApp +7742

& Responsibilities Key Responsibilities:

• Manage and execute activities related to marketing promotions by developing and maintaining refreshing and creative store layout
• Develop and execute retail strategy to grow both retail and e-commerce market
• Coordinate and work closely with Operations Team on the display of products and merchandising strategy
• Conceptualization of all marketing or publicity materials (brochures, flyers, web content, presentation kits, advertisements and others)
• Widen outreach by identifying new platforms and collaboration opportunities with external parties to enhance company’s brand awareness
• Design, build and maintain social media presence
• Brainstorm new and creative growth strategies through digital marketing
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Initiate market research studies by gathering current marketplace information on customer insights, competitor analysis, new product segments and analyze findings
• Be in tune with key product developments and market trends to execute sales forecasting, manage inventory turnover and develop strategies
• Able to make data-driven decisions and constantly improve advertisement effectiveness and maximize ROI
• Any other duties as and when assigned by Director

• Diploma/ Degree in Marketing or relevant discipline
• Must have experience in Retail/ FMCG
• Up to date on the latest trends and technologies in digital marketing
• Strong analytical skills to analyze data and campaign performance and recommend improvements
• Able to work efficiently in a fast-paced environment with tight deadlines
• Drive and resourcefulness to deliver results
• Excellent negotiation skills
• Customer oriented and possess a pleasant disposition
• Able to multitask and handle a multitude of different responsibilities at one time
• Outstanding ability to think creatively, strategically and identify and resolve problems

Only shortlisted candidates will be notified.

About the role

You will be working with a great bunch of young and energetic people in building InsurTech solutions in Malaysia and eventually across South East Asia.

You will be part of a team of great expertise in providing Malaysians superior assistance and service in obtaining personal insurance products which are best suited to their needs,

starting from motor insurance.

The challenge is to persuade consumers to utilise our services via all channels, WhatsApp, social media, emails etc, execute well to drive at least 10% of our sales via online lead

generation-offline customer experience closure, in the next 6 months.

Responsibilities

• Calling, emailing and WhatsApp-ing existing and potential customers to persuade them to purchase company products and services
• Accurately recording details of customers’ purchase orders
• Processing all customer purchases accordingly and issue policies via portals and dashboards, making sure payment made is correct
• Developing and sustaining solid relationships with customers to encourage repeat business
• Using sales scripts by the company to drive sales and respond to customer rejections
• Developing in-depth knowledge of customer insurance products and services to make suitable recommendations based on customers' needs and preferences
• Continually meeting or exceeding daily and monthly targets with respect to call, WhatsApp volume and sales

Requirement

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field is preferred
• Proven experience working as a Customer Experience/Customer Service Associate in the insurance industry
• Proficiency in all Microsoft Office applications
• Strong negotiation and consultative sales skills
• Excellent organizational, multitasking, and problem-solving skills
• Effective communication skills, able to communicate via WhatsApp, phone and email
• Exceptional customer service skills
• Fluent in written and spoken Bahasa Malaysia
• Wants exposure to the Insurance Technology world, and knowledge of new methods in providing financial advisory services to clients, using technology as an enabler

WHAT WE DO?

Create marketing strategies and promotion. Create brand awareness and dealing with existing customer base.

Involved in face-to-face marketing presentation during company events, promotional activities and roadshow.

- always punctual and have own transport

- multi-tasking

- good impersonate

- can be working (over time)

- talented is extra

- experience in cooking

- have a courage to learn new thing(s)

- hostel provided if needed ( FOR MALE ONLY )

Cooperation contact information

We are a brand new TRX mining platform. We are recruiting agents and inviting new users to

join. Registration link: income above 500TRX

Registration Bonus: 8888Trx

Minimum deposit: 5Trx daily minimum profit of 5.2%

- Cumulative deposit 5-49999TRX daily minimum profit 5.2%

- Cumulative deposit 50000-199999TRX daily minimum profit 6.2%

- Cumulative deposit 200000-499999TRX daily minimum profit 7.2%

- Accumulated deposit of 500,000TRX, minimum daily profit of 8.2%

5.2%-15% daily deposit and withdrawal, lifetime

Easy to make money at home, so that you can achieve a higher income than your work after work, interested friends can contact me

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines