3 Creative Ways You Can Improve Your Service Crew Resume

Posted on: 2021-06-01

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A Barista holding a "come in, we're open" sign.

Are you someone with excellent verbal communication skills? Or someone who is interested in the culinary scene? The Food and Beverage industry is the ideal sector for you!

The job descriptions between different kinds of restaurants/retail outlets vary. For instance, a coffeehouse requires a service crew to have knowledge of the coffee beans. A seafood restaurant needs employees with experience with marine lives and food preparation.

There is no one-fit-all resume that can be used across all Food and Beverage Jobs. Be sure to read the job description of different service crew jobs and craft the resume based on the requirements. You will be seeing much better improvement in your interview chances.

Service crew members are the backbone of the restaurant industry. They work hard to provide outstanding customer service and to ensure customer satisfaction. Service crew often have the opportunity to explore new parts of the world, learn about different cultures and languages, meet new people, and experience a variety of food. A crew member perform and serve food, process customer payments and provide customer service Keep work areas, such as food preparation areas and customer areas clean and organized.

Without further ado, let’s elaborate on the importance of creating a professional resume for a service crew. If you are looking for a resume builder, check out Workclass.co.


Does a Service Crew Position Requires a Resume?


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A Service crew job is supposed to be entry level position. This means hiring managers are looking beyond the qualifications of the applicant. For example, an applicant who displays excellent customer service in his/her previous job is likely to get hired. However, before you can even get a chance for an interview, you will need a professional resume to pique the interest of your hiring manager.

However, a High School Diploma with good knowledge and understanding of menus is the minimum requirement expected by employers. Because this is an entry-level job, paid training is provided to service crew members. This training period for service crew members varies by employer based on company standards, but generally lasts no longer than one to two weeks.

When writing a crew member resume, preparing it professionally can increase your job prospects.

Workclass.co will guide you along in writing a professional resume for your desired F&B job.

Also Read: Everything You Need To Know About Service Crew Jobs


What Are The Required Hard Skills for a Service Crew?


A Barista working in a cafe.


3 Essential Hard Skills of a Service Crew:

  • Food Safety
  • Food Knowledge/ Food Preperation
  • Inventory Management

1) Food Safety


A waiter wearing gloves to serve food to the customer during COVID-19.


All restaurants (e.g. Caterers, Restaurants, Food Stalls and Hawker Stalls etc.) licensed by the Singapore Food Agency (SFA) are required to have their service crew members trained in basic food safety procedure to focus on producing quality food.

A good Service crew members keep work areas, such as food preparation areas, and customer areas clean and organized.

Service crew members will be sent to attend the Food Safety Course by your manager. Most companies will fully sponsor the fees. If you have taken the Food Safety Course, include it under the “HARD SKILLS” section to make yourself a more attractive candidate.

You will be sent to attend the Food Safety Course by your hiring manager. Most companies will fully sponsor the fees. If you have taken the Food Safety Course, include it under the “HARD SKILLS” section to make yourself a more attractive candidate.


2) Food Knowledge


A variety of Japanese sushi and cuisine.


Part of providing customer service includes helping customers to order dishes suitable for their appetite and to assist with food preparation and cooking to fill customer orders. It will be advantageous if service crew members has a rich knowledge of food ingredients and terminology. It will come in handy when recommending the delicacies of the restaurant and preparing food.

It is also important for the service crew members to understand the different kinds of allergies. Some allergies are life-endangering. It is essential for crew members to know the food that can trigger allergy reactions.


3) Inventory Management


A waiter checking the inventory of the restaurant.


A Service Crew observes the daily depletion of their ingredients and reports it to the manager/full-timer. Other crew members who work in buffet restaurants are required to top up the meats/ingredients regularly. Surely, this is a challenging job and will suit those who are detail oriented.

Be specific when you write Inventory management inside your resume and include them in your key skills. For instance, you can explain in greater detail what kind of inventory you have been managing. As mentioned, different restaurants are employing candidates with different F&B skillset.

Check out the different kinds of Service Crew Jobs and their respective job description in this blog.


What Are The Required Soft Skills for a Service Crew?


A couple who opened a restaurant.


3 Essential Soft Skills of A Service Crew:

  • Patience
  • Vigilance
  • Meticulous

1) Patience


A waitress who is patiently explaining the menu to the customers.


Those who have work experience in the F&B industry would know that excellent customer service is expected of a crew member. Imagine yourself being a patron/customer, it is only right for you to receive the best service and warmest welcome.

During the peak hour, customers are tired and hungry from their work/family duties. The service crew needs to be patient with such patrons and treat them warmly despite their attitude.

Many hiring managers will ask questions like “How will you respond to customer complaints when you are in service?”. Your answer should always be “I will treat them with respect and seek assistance from my manager when it gets out of control”. This shows that you have the right mindset of a service crew and you know who to seek help when the problem escalates. Present such skills by mentioning how you respond to customer complaints or coordinate with colleagues.

Include patience in your resume and be prepared to get called up more often by employers. In most cases, hiring managers prefer soft skills to technical skills for crew member positions. As such, prioritize drawing the recruiter's attention to the following: Communication skills: Present such skills by mentioning how you respond to customer complaints or coordinate with colleagues.


2) Vigilance


A man raising his hands to call a waiter.


Another important quality of a good Service Crew is vigilance. He/She needs to be constantly aware of the surroundings (e.g. customer’s raising hands to order, taking food orders, empty condiments that need to be refilled, cash handling and handle multiple tasks) and be quick in responding to different needs.

Being alert is a good virtue by itself. If you are someone who is both alert and quick-witted, the F&B industry is a sector you will thrive.

Be sure to include vigilance in your resume to boost your chances for an interview.


3) Meticulous


A waiter who is meticulously taking down the order of a client.


Ever seen a blur service crew messing up the orders frequently? That is someone who is unsuitable for the F&B sector. A service crew needs to be careful when listening and recording customer’s orders. Some customers have certain allergies to some ingredients. If it is not communicated properly to the kitchen, the customer may due to allergy reactions.

Out of the 3 must-have qualities, Meticulous is a quality that is the most attractive quality that employers will take note of.


Where To Build Resume?


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Use job winning resume templates that follow the exact resume rules employers look for.

Still, having problems with writing your own resume? It’s okay! You’re not alone in this struggle. We have a resume builder that you can rely on. Click here to find out more about our Food and Beverage jobs and see more professional resume examples.

Written by

Jie Xin Goh

Digital Marketing Executive

For more information or enquiries, please contact Jie Xin Goh at hello@workclass.co