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Careers at BNP PARIBAS


BNP Paribas established its presence in Singapore in 1968 and employs more than 1,700 staff. BNP Paribas Singapore is the regional hub for South East Asia and is responsible for the branches or fully owned subsidiaries in Indonesia, Malaysia, Philippines, Thailand and Vietnam. The bank offers products and services in Corporate and Investment Banking (Advisory and Capital Markets, and Financing Solutions), Wealth Management, Asset Management and Securities Services. Clients include large multinationals, local and regional corporations, Financial Institutions and High net worth individuals.



 


BNP PARIBAS

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Jobs at BNP PARIBAS

API IT Product Owner (Transversal Chapter), Wealth Management - AVP/VP
BNP PARIBAS

$8000 to $14500 (Monthly)

BNP Paribas WM is currently launching a major business/IT transformation project with the main objective to reduce its IT costs and converge processes/organization and IT Systems across WM locations. This transformation has gone through a step of blueprint/masterplan and is now moving to detailed preparation and implementation phase. Adoption of API is a key factor of success in this transformation, an prioritizing the right APIs even more.


WM Information Services (WMIS) provides IT application development and IT support for WM Business sites and operates from Paris, Luxemburg, Geneva, Lisbon, Singapore and Chennai.


Within WMIS, you will join the Strategy & Architecture team.




Position


As an API PRODUCT OWNER you will be working mainly on this large transformation project, but also on the full portfolio of IT projects.


You will:


· Review our API strategy, and the priorities between APIs that need to be built


· Ensure the main Banking data/services are covered in our API strategy


· Coordinate with the various IT Leads of the program to consolidate and follow-up on API implementation as part of the program


· Help the application teams design APIs that are consumer agnostic and REST oriented


· Review and contribute to the API specifications


· Train the application teams’ Business Analyst and Project Managers on APIs


· Market watch on Open API standards (UK, PSD2 etc.) to align our designs as much as possible to these standards


· Communicate with the business our API coverage, and capture potential API needs to sustain the business strategy




Technical and Behavioral Competencies Required


· Understanding of Wealth Management banking needs


· Understanding of the Open Banking and PSD2 regulatory landscape, roadmap and requirements


· Able to articulate well and engage end-users at various levels


· Communication and writing skills


· Business analysis, problem solving, issue tracking and resolution


· Experience as a Product Owner


· Drive and autonomy




Technical and Behavioral Competencies Good to have


· Experience in Agile/Waterfall development methodologies


· Project Management skills




Experience And Qualifications Required


· Degree in Engineering/Computing/Business


· 5 to 10 years’ experience in business analysis, with mandatory experience in Banking

10 months ago
Credit Risk IT Project Manager, Wealth Management
BNP PARIBAS

$7500 to $13000 (Monthly)

Under the responsibility of the Credit RISK Co-Division Head , the Project Manager will structure and lead projects related to Credit RISK platforms, in particular those in link with the Credit Approval Process (Workflow). This role will be part of the new IT platform project team.




The main missions of the Project will be to:


- Structure the new projects coming in the domain with all stakeholders involved in order to be able to decide the best way to deliver the expected solutions;


- Lead the elaboration of a functional solution with users and business


- Lead, with the support of the IT DEV leader, the definition of the solution and the implementation roadmap


- Lead the definition of user cases for User Acceptance Test with end users


- Manage all the decision making and analysis process allowing to design, validate the solution, and get the necessary approvals in terms of architecture, IT risk and IT Security and budget.


- Coordinate the implementation from a project management perspective


- Bring added value to both the IT tools functionality and potential changes to operational processes impacted.


- Ensure the WMIS Project governance is applied at each step




Jointly with the IT teams, the Project Manager will also have to guarantee that each new setup is compatible with the existing WMIS standards in term of parameterization, in order to mutualize as much as possible the target solution. A detailed gap analysis will have to be performed on each site in order to minimize specific local solution in favor of standard solution.




He/She will be the privileged contact for the users and will be responsible of all standard project management tasks such as:


- Planning and budget elaboration and follow-up


- Organize and run dedicated Steering Committee


- Risks, attention points and issues follow-up


- Requirements and general functional specifications (Coordination of workshops, minutes, writing GFS, Review and validation with Sponsors, Presentation and support to Dev Team,


- Coordinate all teams working on the same projects


- Ensure and anticipate the Migration and Change Management related to these new projects


- Coordinate, supervise and perform Users Acceptance Tests (UAT) related to new implementations


- Ensure the good relationship with business sponsors and stakeholders on each location




Main Scope & Responsibilities:


Scope of project(s)


• Credit RISK Systems




Responsibilities:


• Proactively communicate and collaborate with external and internal third-parties to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), iii. Use Cases, GUI, Screen and Interface designs)


• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.


• Drive and challenge business units on their assumptions of how they will successfully execute their plans


• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, and subject matter experts.


• Serves as the conduit between the customer community and the technology teams through which requirements flow.


• Develop requirements specifications according to standard templates & methodology


• Collaborate with the team’s experts to establish the technical vision and analyze tradeoffs between usability and performance needs.


• Be the liaison between the business units, technology teams and support teams.




Customer/Supplier Relations :


WMIS:


• WM IT Hub (Singapore and Chennai) and WMIS in other locations ( CH, Lisbon, Paris,..)


• Production teams


• Strategy & Architecture


• IT Security


• PMO


• Control & Finance




Out of WMIS:


• Sponsors & Transversal teams, and in particular : Credit teams ( HO and booking centers0 , RISK teams ( HO and booking centers), Finance Team, and all other Business representatives who may be connected to Credit RISK activities.




SPECIFIC SKILLS


Senior expertise in :


• Banking Industry


• Credit and RISK processes and features :


• Collateral management


• Client Credit Line facilities – workflow and monitoring


• Credit RISK operations impacts on General Ledger


• Workflow tools – such as Filenet or equivalent workflow tool


• Exposure to Rules engine platform


• Experience to both Agile and waterfall project methodology


• Certification on RISKS and CFA are a plus

10 months ago
Senior IT Business Analyst (Operations), Wealth Management
BNP PARIBAS

$7500 to $13000 (Monthly)

Within the Wealth Management IT Hub Ops Division, the Senior Business Analyst (Senior BA) will lead the business analysis activities related to his/her area of expertise, covering the scope of International Wealth Management activity in Europe and in Asia.




The main missions of the Senior BA will be to:


- Analyze gaps in functionality and processes between European and Asian sites and propose solutions to converge and align them into a common design.


- Analyze and structure new requirements with all stakeholders involved in order to propose to the organization the best way to deliver appropriate solutions and integrate them in the overall program;


- Lead the elaboration of a functional solution with business stakeholders and concerned IT teams


- Lead, with the support of technical teams, the definition of the solution and the implementation roadmap


- Drive the definition of use cases for Integration tests with testing team and for User Acceptance Test with end users


- Manage all the decision making and analysis process allowing to design, validate the solution, and get the necessary approvals in terms of architecture, IT risk and IT Security, budget and capacity planning.


- Coordinate the implementation from a project management perspective and ensure the WMIS Project governance is applied at each step


- Bring added value to both the IT tools functionality and potential changes to operational processes impacted.


- Ensure that every new solution implemented respects WMIS standards and allows for mutualization / reuse as much as possible between sites.


- Ensure all requirements are approached from a global perspective for all sites. Specific solution should only be considered to address regulatory, tax or accounting specific requirements




The Senior BA will be the privileged contact for user representatives during the analysis and project phases, and will be responsible for all standard business analysis tasks such as:


- Preliminary studies and analysis (including leading user workshops)


- Cost estimation and planning elaboration and follow-up


- Lead and coordinate the work of other BAs from the same expertise domain


- Organize and run dedicated meetings or committees, as required


- Identify and report on project risks, attention points and issues to follow-up


- Requirements and general functional specifications (GFS): Coordination of workshops, minutes, writing GFS, Review and validation with Sponsors, Presentation and support to Dev Team, etc


- Coordinate with all teams, from same division or other divisions, working on the same project


- Plan the migration strategy and change management activities related to these new projects


- Coordinate, supervise and contribute to Users Acceptance Tests (UAT) related to new implementations


- Ensure the good relationship with business sponsors and stakeholders on each location




Main Scope & Responsibilities:


Scope of project(s)


• Core Banking Platform, focused on assigned area of expertise


• Transversal topics involving other domains, with an impact on assigned area of expertise.




Responsibilities and skills required:


• Proactively communicate and collaborate with external and internal third-parties to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, Screen and Interface designs, Business process designs


• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.


• Drive and challenge business units on their assumptions of how they will successfully execute their plans


• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.


• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, subject matter experts and technical teams.


• Serves as the conduit between the customer community and the technology teams through which requirements flow.


• Develop requirements specifications according to standard templates & methodology


• Collaborate with the team’s experts to establish the technical vision and analyze tradeoffs between usability and performance needs.


• Be the liaison between the business units, technology teams and support teams.




Customer/Supplier Relations :


WMIS (Wealth Management Information Systems organization):


• WM IT Hub (Singapore and Chennai) and WMIS in other locations (Switzerland, Lisbon, Paris, etc)


• Engineering, Infrastructure and Production teams


• Strategy & Architecture


• IT Security


• Global Project Management Office (PMO)


• Control & Finance


Out of WMIS:


• Sponsors & Transversal teams, and in particular: COO and Operations teams in Head Office and in respective sites, and all other Business representatives who may be connected to Core Banking activities, and assigned area of expertise.


• Solution providers and vendors, whether internal or external to BNPP group.




SPECIFIC SKILLS


At least 8 years of experience in :


• Banking Industry, as a Business Analyst and as a Project Manager


• Core Banking processes and features:


• Strong knowledge of transaction capture, settlement and accounting booking


• Expert knowledge on Payment and transaction settlement systems (SWIFT, SEPA, local domestic systems in Europe and in Asia)


• Strong knowledge of financial products and on their underlying (Securities, Payments, Money Markets, Foreign Exchange, Credit, Derivatives and Structured Products, Commodities, Mutual Funds)


• Knowledge of Corporate actions processing




Excellent communication skills in English, both oral and written.


Strong proficiency with Powerpoint, Excel, Word, Visio


Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)

10 months ago
AML Senior Analyst
BNP PARIBAS

$5000 to $10000 (Monthly)

1. Perform AML analysis during testing and tuning exercises before any tool deployment and prepare the team to handle changes in production:



  1. Assess impacts

  2. Make recommendations

  3. Document changes in processes when relevant


2. On an ongoing basis, liaise with the relevant teams to continuously improve AML analysis processes:



  1. Review and propose activities to improve AML controls and highlight deficiencies.

  2. Conduct AML-related training and knowledge sharing activities

  3. Support offshore units by providing relevant guidance on alert management


3. Identify process or tool efficiencies and support their implementation when relevant




Contributing Responsibilities



  • Support the Head of APAC AML TM L1 Hub to implement and execute BNPP policies and procedures.

  • Comply with Group and APAC policies and procedures as well as relevant AML/CFT regulations;

  • Keep updated on latest trends of AML/CFT/Sanctions laws and regulations, and industry best practices.

  • Collaborate with team members of APAC AML TM L1 Hub and relevant stakeholders from other departments

  • Be supportive and adoptive to changes of procedures and scope of works.

  • Support analysts to meet the QA requirements and the expected daily alert disposal volume.

  • Notify the Head of APAC AML TM L1 Hub in a timely manner in case of issue.


Competencies (Technical / Behavioral)



  • At least 5 years’ experience in banking /financial industry handling AML transaction monitoring or AML investigations

  • Experience in performing enhanced due diligence reviews of high-risk clients, review of client transactions and/or AML investigations is required.

  • A strong team player who is self-motivated and also able to work independently.

  • Proactive and able to identify AML risks.

  • Dedicated with the ability to work under pressure

  • Strong attention to detail and ability to have an investigative and questioning nature.

  • Strong interpersonal skills with flexible and collaborative approach

  • Excellent written and oral communication skills

  • Problem-solving skills

  • Ability to work in a fast-paced environment

  • Experience of dealing with multiple countries in APAC region is a plus

  • Familiar with international AML regulations and sanctions is a plus.

10 months ago
Head of Client Management Singapore and South East Asia
BNP PARIBAS

$10000 to $20000 (Monthly)

Direct Responsibilities




1. Client Management (CLM) - Mandate and Target Operating Model (TOM): align all KYC teams in South East Asia to the TOM: Singapore, Vietnam, Thailand, Indonesia, Malaysia. Ensure a consistent and uniform operating model under the supervision of the COO Singapore/SEA, in strong partnership with the Head of CRM/CAM APAC.




2. Ensure the standardization of KYC processes in CLM South East Asia. Actively review current processes to achieve streamlining and improvement in the delivery of services to clients.




3. Drive and supervise production on KYC and Referential processes, and associated governance with Singapore/SEA Management.




4. Partner with Business Partners, and support functions (Compliance, Legal) to review issues, propose solutions with a constructive/collaborative mindset.




5. Operation Permanent Control: Ensure that the Standard Operating Procedures are updated in a timely manner. Manage, drive Financial Security assignments (internal/external) and the consequent findings/recommendations to proper closure. Ensure read across on issues/findings/observations/OPC controls results. Cultivate an environment of awareness in the CLM teams in South East Asia of financial security, in particular in relation to AML/CFT.




6. Ensure that all staff participate/complete relevant compulsory trainings. Conduct relevant audits/control checks on outsourced tasks and outsourced party. Relevant KPIs, quantitative and qualitative, are to be implemented to ensure minimum level of quality is obtained.




7. Resources Management: Ensure that Skills Matrix is reviewed for each of the CLM staff in South East Asia and to apply the relevant training to ensure that the skills are updated. Allocate and use resources optimally. People care initiatives to be proposed and implemented. Own and drive the CLM SEA resources under budget with efficiencies and smartsourcing initiatives.




Contributing responsibilities




1. Direct Scope for CLM Singapore and Functionally in charge of CLM teams in the SEA countries: Indonesia, Malaysia, Thailand and Vietnam.




2. Contribute to regional/global flagship projects: Client Lifecycle Transformation (CLCT): Passport, Reliance, Fenergo; Atlas 2 Third Party Referential for SEA; GM Lifecycle; ITO CLM 2025 plan.




Technical and Behavioural Competencies required


· People management and development


· Communication skills


· Take initiatives, lead change, reliable


· Knowledge in operational processes, control framework


· Control mindset




Behavioural Competencies


· Positive and constructive thinking, always looking for improvements within the team and organization.


· Inclusive management style and ability to work in a multi-cultural environment


· Professionalism & Communication, to clearly communicate issues and objectives to all levels of the organization, stakeholders management.


· Ability to manage under pressure, running multiple projects in parallel

10 months ago
AVP, Financial & Regulatory Reporting
BNP PARIBAS

$7000 to $14000 (Monthly)

Position Purpose


Support Team Head of FRR to deliver team missions in

• Financial & Regulatory Expertise, ensuring financial and regulatory data accuracy and reliability, performing consistent product analysis, managing cost of risk analysis;

• Financial Synthesis for local statutory reporting and contributing to Head Office reporting

• Liquidity and Regulatory reporting, producing liquidity ratios, steering of liquidity indicators and producing regulatory reporting in Singapore.




The scope of services cover the legal books of the following perimeter:


Responsibilities


Assist Team Head of Financial & Regulatory Reporting team of BNP Paribas Singapore Branch and contribute in the below:




Domain knowledge

• Gain transversal product knowledge in Global Market, Global Banking, Wealth Management perimeters in the context of accounting, credit / RISK and Liquidity related domains;




Accounting & Regulation

• Keep updated in accounting treatments and norms, including IFRS/IAS standards, group accounting policies, regional memos/policies;

• Well versed in regulatory reading and build connection(s) among regulatory requirements, in the perimeter of SG Finance owned reporting, jointly with Compliance team(s)




Booking & Closing

• Gain good knowledge in ledger accounting schemes (AT2, OLY, OFS etc), together with Local and Regional Control Teams;

• Explore system behaviours and data flow from upstream operational systems to accounting ledger to form a front-to-end view;

• Supervise nearshore team for a smooth closing process, with constructive feedbacks in service quality, knowledge and controls.




Financial Reporting

• Supervise the coordination and preparation of Annual Local Statutory Reporting and disclosures items, as well as the filing of annual return, financial statements and board documents in liaison with corporate secretary.

• Coordinate and support the information requirements from the external auditors on statutory audit, including arranging for meetings, approval of engagement letters and management representation letters, in liaison with the external auditors on annual audits.




Regulatory Reporting

• In liaison with IT teams, maintain regulatory reporting database in the perimeter of SG Finance in regulatory data mappings and recurring/ad hoc adjustments with 4-eye controls.

• Perform checks with accuracy of daily compliance reports and weekly compliance summary for post-compliance monitoring purpose and senior management information;

• Perform checks with accuracy of submissions of the local regulatory returns prescribed by MAS Notices and Circulars, the surveys required by MAS and STATISTICAL BOARD, together with queries and additional information request from regulators;




Transversal




Documentation and control framework

• Ensure proper documentation for audit trails and update of SOPs (both at transversal and working files level);

• Ensure proper and balanced control mindset to operate efficiently within APAC Finance Control Framework;

• Contribute to overall BNPP internal permanent control framework.




Change Management:

• Perform regulatory or financial change impact simulation on new or changes in business activities.

• Contribute to the change management projects or ad hoc topics in organization, systems, regulatory/accounting changes or continuous improvements (e.g. streamlining, automation, operational performance control framework etc)




Qualifications - External




Technical & Behavioral Competencies


• Ability to collaborate/Teamwork

• Communication skills - oral & written

• Organisational skills

• Proactivity




Specific Qualifications (if required)

• Accounting Degree from reputable university

• Certified Chartered Accountant or CPA




Other/Specific Qualifications

• Relevant banking working experiences at least 8 years or more, exposed to one or more business lines of Global Market, Corporate Banking, Wealth Management, with preferably some nig-4 audit firm background;

• Solid track record in Singapore regulatory reporting (from MAS, ACRA, SGX, Statistics Department etc)

10 months ago
Senior AML Project Manager
BNP PARIBAS

$8000 to $16000 (Monthly)

ITO Client Management is a global IT and Operations (ITO) group responsible for managing all client related information within the Corporate and Investment Bank (CIB), including client on boarding, client services, AML (Anti-money laundering) transaction monitoring, Loan services and client referential data management. Client Management also provides support to a number of global functions, namely Legal, Compliance and Product Control, as well as for cross-business activities such as customer relationship management.




The Team Leader Role within Client Management is to Drives the implementation of an effective AML Monitoring setup in APAC.




The role is Regional and based in Singapore.




Key Responsibilities





  • Plan, coordinate and ensure proper implementation projects affecting AML framework in APAC.

  • Ensure data analysis / testing / tuning / Change management are properly performed and auditable prior to any operational Go-Live

  • Ensure calibration of the AML Transaction Monitoring tool is relevant

  • Draft the relevant Standard Operating Procedures and ensure validation by relevant stakeholders and training towards the analysts

  • Supervising, guiding and motivating a small team to deliver projects within timelines

  • Act as liaison with AML analysts and regional or Global ITO / IT stakeholders

  • Assess Money Laundering / Terrorism Financing risks and implement mitigation actions and controls

  • Ensure risk frameworks are designed well and operating efficiently

  • Ensure proper mapping of data, processes, tools, identify risks areas and potential efficiencies.

  • Identify process or tool efficiencies and coordinate their implementation when relevant.

  • Coordinate meetings with stakeholders to review project status and potential risks

  • Ensure Business Requirements for AML initiatives are properly defined and implemented in systems

  • Ensure documentation and implementation of enhanced processes and tools

  • Ensure ongoing data analysis and rapid resolution of issues pertaining to the AML Framework and business requirements are performed to ensure smooth daily operations and relevant KPIs tracking.

  • Facilitate teams in handling internal audit and regulatory/law enforcement agency requests/investigations.

  • Manage risks to the APAC deployment program in processes and technology, develop solutions and escalate significant issue to management in a timely and clear/concise manner

  • Prepare and present indicators and reports on projects / initiatives

  • Prepare Management presentations to ensure awareness of AML program, trends & opportunities

  • Ensure close collaboration with control functions (OPC,Compliance) to address any ad-hoc initiatives

  • Ensure AML projects and initiatives are executed in line with Group AML/FS requirements as per relevant policies and procedures

  • Perform post implementation reviews to identify areas of improvement and implement identified recommendations for future projects

  • Stay abreast of current business and industry trends relevant to the Bank




Competencies (Technical / Behavioural)





  • At least 10 years’ experience in banking /financial industry/consulting firm or handling AML transaction monitoring projects and investigation.

  • A good understanding of corporate banking and trade finance transactions in an AML environment

  • Experience in managing AML programs execution from quality and efficiency perspective

  • Experience with evaluating AML/KYC program requirements and identify process improvements

  • Ability to define tools requirements for IT/ITO stakeholders

  • Familiar with international AML regulations and sanctions.

  • Ability to lead and motivate a team as well as work independently

  • Good project management, analytical and problem solving abilities

  • Builder mindset, proactive, able to work effectively with internal and external stakeholders, able to multi-task and meet tight deadlines

  • Excellent written and verbal communication skills

  • Experience creating and delivering presentations to Senior Management

  • Proven ability to execute in a fast paced and deadline driven environment

  • Must have strong interpersonal skills, a flexible, collaborative and team-oriented approach to problem-solving

  • Ability to work in a fast-paced environment with some experience of dealing in multiple countries in APAC region

  • Provide subject matter expertise to team members or wider business

  • Familiar with navigating the operational tools which support AML/CFT Compliance controls.

  • Experience with data analytical tools and AML systems.

a year ago
IT L2 Production Support Analyst, Cash Management
BNP PARIBAS

$7000 to $14000 (Monthly)

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.



Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.


BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.


* excluding partnerships


https://careers.apac.bnpparibas/




Position Purpose


1. Be a team member of L2 production support team located across Singapore, Hong Kong and India to ensure 24 * 7 production support for the APAC region.

2. Provide application production support for Cash Management systems within Asia Pacific.

3. Independently debug and propose resolution/work-around for complex production issues.

4. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.

5. Coordinate across various teams to effectively manage production issues and maintenance activities.

6. Respond to user requests, incidents and follow up on problems in a timely manner.

7. Ensure issues are reported, tracked, followed up and escalated timely.

8. Resolve or coordinate the resolution of issues with other internal teams and / or the vendor.

9. Coordinate and follow up with Application teams to ensure permanent fix is prioritized, planned and delivered.

10. Communicate and provide status updates on issues to business users, management team and other stakeholders.

11. Contribute to preventive system monitoring and alerting, where appropriate.

12. Support change management process and application releases.

13. Plan and Support Disaster Recovery Test and Business Continuity activities.

14. Support IT Security activities e.g. health checks after security patches.

15. Support end-of-day and end-of-month batch runs.

16. Perform and coordinate regular maintenance activities.

17. Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise for our CM applications.

18. Analyze and challenge existing support processes to achieve continuous improvement.

19. Plan and support Live Play exercise.




Responsibilities


Direct Responsibilities


1. Incidents resolution.

2. Preventive maintenance.

3. Pro-active actions / measures to limit corrective maintenance activities.

4. Team management

5. Inquisitive mind




Qualifications


Technical & Behavioral Competencies


Technical (Must possess)


• Competent level of expertise i.e. higher than basic, in ORACLE PL/SQL.

• Competent skill level in navigating and investigating at the UNIX/LINUX OS level.

- Good technical troubleshooting and debugging skills and familiarity with Unix/Linux commands

• Must possess a good understanding of JAVA/J2EE applications including a good appreciation of the infrastructural setup required for such applications.


Technical (Advantage)


• An appreciation of Websphere/Tomcat/JBOSS.

• WINDOWS skills.

• TIBCO EMS/ TIBCO BW/ TIBCO ADMIN/ MFT / BC / IBM MQ / INFORMATICA

• ITSM tool: Service Now

• Database performance & SQL tuning experience is a plus


Functional


• Good understanding of payments, local clearing systems i.e. Cash Management products.

• Appreciation of H2H concept, regulatory reporting.

• Good understanding of ISO 20022 and SWIFT MT messaging standard.

• Understanding and experience in ITIL concepts.

• Possess good analytical skill and self-motivated


Behavioural


• Good team player with strong analytical, communication and interpersonal skills.

• Results and client oriented.

• Able to work independently with minimal supervision but with a keen sense to escalate timely and appropriately.

• Excellent people management and communication skills.


Specific Qualifications (if required)


Qualifications


• University Degree in Computer Science or related disciplines.


Experience


• Strong experience in and preference for application production support. Must have a production support mindset.

• Strong technical background in web based applications development on JAVA/J2EE/TIBCO platform.

• Experience in supporting payments and local clearing applications in APAC region.

• Knowledge of COBOL will be added advantage.


Customer/Supplier Relations :


Internal:


• Customers

- Business lines e.g. TBA

- Middle Office e.g. PCMO

- Back Office e.g. ARPC


• Suppliers

- ICM IT teams e.g. Payment, CDL


External :

• Vendors of local cash management solutions e.g. FIS, Nucleus.

• Regulators i.e. HKICL, BCS.

a year ago
Head of APAC IT Customer Support
BNP PARIBAS

$8000 to $16000 (Monthly)

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.


Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.


BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.


* excluding partnerships


https://careers.apac.bnpparibas/




Position Purpose


With “Customer Experience” as a core value, BNPP IT Production delivers first-in-class customer support.

In alignment with BNPP’s ‘Smart Ways of Working’, our support model is evolving, adapting to the ‘new norm’, where a larger proportion of our population will work remotely as BAU.

The selected candidate will be responsible for driving the vision in customer support standards. Shaping & delivering the regional ‘Customer Experience’ strategy proposition.

The Head of APAC IT Customer Support, endorsing a customer-centric mind-set, will balance customer support strategies, people management, budgetary control, productivity and overall nurturing continuous improvement.


The Head of APAC IT Customer Support, endorsing a customer-centric mind-set, will balance customer support strategies, people management, budgetary control, productivity and overall nurturing continuous improvement.

The candidate will have experience in building and leading regionally dispersed Service Desks or regional support teams. This includes, but it is not limited to, experience in analyzing and measuring Customer satisfaction against raw data and information. Analyzing customer support trends, with the ability to develop strategic solutions leading to more efficient Customer service and customer satisfaction

The candidate must possess strong leadership and organization skills, an eye for detail, have good time management, excellent interpersonal, written and communication skills, be able to prioritize multiple tasks, have a background in IT, and understand IT processes and procedures.

Based in Singapore or Hong Kong, the candidate will be part of a dynamic team and will report to the Head of Customer and Services in APAC.

The successful candidate will work in collaboration with other local, regional and global IT teams.




Responsibilities


The responsibilities include:


• Shaping & delivering the regional ‘Customer Experience’ strategy proposition

Plan the program from start to completion involving deadlines, milestones and processes

• Organize the governance of the different initiatives under the above mentioned program

• Actively monitor the programme evolution, measuring the performance of the teams & individuals, and developing a network of support Champions across the region

• Initiate and set goals for the initiatives according to the strategic objectives of the organization

• Devise evaluation strategies to monitor performance and determine the need for improvements

• Discover ways to enhance efficiency and productivity of solutions, procedures and people

• Participate on the review and design of different SLAs

• Pre-empt and escalate any risks/issues to management / committees in a timely manner

• Ensure adherence to BNPP’s guidelines and policies

Keep senior management informed with detailed and accurate reports or presentations

• Become a valued partner to our customers and key staff at different level and areas of the organization

• Collaborate and follow up with other IT teams regionally/globally to establish IT Support Solutions and ensure timely delivery

• Develop good communication channels with Head Office teams in EMEA and ability to influence global teams to deliver APAC specific requirements




Qualifications


Technical & Behavioral Competencies


• Minimum tertiary education level – Must be a degree holder in IT or equivalent subject

• At least 8 years’ experience

• Proven experience on team transformations

• Has experience in building and leading regionally dispersed Service Desk Teams

• Has experience in analyzing & measuring Customer satisfaction from raw data and information

• Excellent Knowledge of performance evaluation techniques and key metrics

• A business acumen with a strategic ability

• An analytical mindset with problem-solving abilities

• Excellent organizational and leadership skills

• Experience on SCCM, Microsoft 365, Virtual Desktops, VPNs, Citrix and Windows 10 is a plus

• Background in Level 1, 2, and 3 (preferred but not necessary) tech support

• Knowledge of Agile and Design Thinking methodology (preferred but not required)




Specific Qualifications


Communication | Excellent communication skills, organized and strong problem-solving skills

Relationships | Ability to build and maintain relationships with external stakeholders, internal cross-functional team members and senior management

Project management | Effective project manager able to handle multiple, complex, large projects

CX strategies | Identify improvement opportunities and develop innovative CX strategies to increase customer satisfaction, loyalty and retention and to meet their expectations

Data-driven | Ability to collect customer data from different sources (surveys, mapping customer journeys, Voice of the Customer, etc), to analyze it using analytics tools and to convert data into insights to identify opportunities

Performance measurement | Ability to define key success metrics, set performance goals, and continually monitor key performance indicators for improvement

Fast-changing environment | Ability to adapt in a fast-paced, changing growth environment and to work independently

Support team | Train and support team members so they can provide services or products that meet or ideally exceed customer expectations

a year ago
Senior Technical Business Analyst (FUNCT&TVL - Data Solutions Division), Wealth Management - AVP
BNP PARIBAS

$7500 to $12000 (Monthly)

Position Purpose


Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the team’s goal.




Under the direct responsibility of the project manager for DATA SOLUTIONS



The SENIOR BA position will add to the needed capacity of the team to fulfill the demands expressed by Wealth Management Business to provide the solution for the DATA SOLUTIONS Division.




Direct Responsibilities BA Role


· Gather the requirements from the business product owners.


· Provide DFS (detailed functional specification) from the business requirements (GFS) that will form the basis of the technical specification and development.


· Ensure alignment between DFS and technical specification written by technical teams.


· Ensure standards/process and processes per the Wealth management governance for projects are followed.


· Provide effort estimation on FUNCTIONAL ASSESSMENT when required.


· Support the SIT/UAT in the capacity of BA.


Ensure commitments/milestones are met with good quality and within budget.




Functional & Behavioral Competencies


· Minimum 8 years relevant experience as Business Analyst working on financial institution preferably Wealth Managment related with IT knowledge.


· Has the ability to understand, explain and support change.


· Client focused/Critical thinker and has ability to synthesize and simplify.


· Ability to anticipate business/strategic evolution


· Ability to collaborate/teamwork


· Must have good organization skills


· On Communication, must have the following traits:



  • Good oral & written skills.

  • Ability to manage/facilitate a meeting / committee


· A good team player with problem-solving attitude.


· Analytical and precise: Capacity to challenge the solution to propose a more efficient one.


· Multi-tasking: ability to accommodate concurrent projects and is self motivated.


· Must have the ability to challenge the business needs and solutions proposed.


· Must have the ability to assess the functional impact of changes and gauge the effectiveness of the solution being proposed.


· Must be able to lead other BA’s whenever assigned with for big projects.




Contributing Responsibilities


- Responsible for implementing and enforcing the WMIT Governance as the development framework to optimize IT activities & processes. In so doing, to assist the organization in attaining the level of quality as determined by the IT Management.




Specific Qualifications (if required)


· Good understanding of Wealth Management Products (i.e. loans/deposits/fx/securities/etc).


· IT knowledge/background.


· Having a Finance / Accounting Background is a plus.


· Exposure to BIG DATA PLATFORM like HADOOP / INFORMATICA BDM


· Exposure to BUSINESS INTELLIGENCE TOOLS such as TABLEAU, SAP BI4, RSTUDIO is a plus


· Experience in business requirements gathering involving ANALYTICS and the solutions around the big data technology and BI tools.

a year ago
IT Business Analyst - Trade Finance
BNP PARIBAS

$7000 to $13000 (Monthly)

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.



Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.


* excluding partnerships


BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.


https://careers.apac.bnpparibas/




Position Purpose


Techno Functional role with prime emphasis on Trade finance systems requirements, deployment support, maintenance, report development, testing, and implementation of standard systems upgrade/patches.


To bridge the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.




Responsibilities


Direct Responsibilities


• Deployment and support of Trade Finance Systems: Co-ordinate and implement new projects of Trade Finance (Front and Back office)

• Produce business requirements documentation, product specification and other various type of documents that strive the goals

• Prepare user stories based on the user requirements and review the test cases planned

• Work on local system enhancements Produce the technical/functional specification for local enhancements

• Conduct system testing and support on UAT

• Prepare customer/ Operational user guides on the newly enhanced/developed application




Contributing Responsibilities


• Investigate, locate and fix problems reported

• To perform the Project coordination (coordination follow-up of tasks handled by external teams, testing acceptance of deliveries) with the various stakeholders

• To review Target Operating Model and Data Flow Diagram for the various Trade Finance products

• Train the Trade Finance Operations Users & Branch users on the enhancements




Qualifications


Technical & Behavioral Competencies


• Quickly grasp the essence and core concept of new business model and strategy related to the TRADE FINANCE

• Strong knowledge of TRADE FINANCE fields and products

• Certified Documentary Credit Specialist (CDCS) certification is an added plus

• Previous exposure to complex TRADE FINANCE projects in financial organizations would be an asset

• Strong Knowledge of UCPDC 600, SWIFT message standards, IDPMS / EDPMS, Document checking, Payments

• Flexible to work across various time zones

• Exposure to various industry wide projects across the region is a plus

• Knowledge on Oracle SQL, Linux is plus

• Minimum 5 to 6 years of experience in the TRADE FINANCE domain is a must

• Knowledge of Agile (SCRUM) practices and concepts of business value analysis would be a plus

• Knowledge of tools like JIRA, Confluence, Visio and MS office is a plus

• Experience of working in a banking IT environment

• Knowledge on Accounting, Payments and Risk booking preferable

• Development and debugging skills in Angular/ Java/J2EE will have added value but not mandatory

• Strong Oral, written and interpersonal skills




Specific Qualifications (if required)


• Certified Documentary Credit Specialist (CDCS) certification or equivalent Documentary Trade certifications

a year ago
Project Manager
BNP PARIBAS

$8000 to $16000 (Monthly)

BNP Paribas has a presence in nearly 80 countries with over 180,000 employees. It ranks highly in its three core activities: Retail Banking, Investment Solutions and Corporate & Institutional Banking.


In Asia Pacific, the BNP Paribas Group is a leading employer with 9,000 employees and a presence in 14 markets. Being one of the largest international banking networks, we strive to employ talented and innovative people who are aligned to our vision and culture.


Within CIB (Corporate and Institutional Banking), the Business line Global Banking is recognized universally for its expertise and its know-how.


APAC GB Projects & Change team is at the heart of Global Banking, playing a critical role in enabling new business and projects across Global Banking, contributing to alignment between Front Office and Functions, as well as being the architects (end-to-end) of the Global Banking Value Chain.




The team hosts 2 main mandates:




ü The Project Leads for vertical (front-office to accounting) or transversal (across several business lines or users groups or locations/entities) projects during all its life cycle (from design to completion). The team leads projects initiated from the APAC region or leads the regional stream of Global/non-APAC projects.




ü The Business Process Subject Matter Expert to assist the business in the design and review of their new business initiatives and exceptional trades and to represent IT, Operations and in some cases Finance, at new business approval committees: Transaction Approval Committee (“TAC”) and New Activity Committee (“NAC”).


The key interactions are with the project sponsors, Front-office and all the functions (Operations, IT, Finance, as well as Compliance, Legal and Tax) mainly within Global Banking business lines but we also step in at some occasions on projects involving Global Markets, Wealth Management or Securities Services.




The team reports hierarchically to the CIB APAC ITO Operations head.




Responsibilities





  1. Project Leads


ü Preliminary step: project framing


- Clarify the objective, the scope, the dependencies, the major risks & issues


- Confirm the sponsorship


- Ensure a clear business rationale is associated to the contemplated project (incl. high level ROI), identify benefits


- Size roughly the effort required to design the solution & execute the project


- Identify contributors to be on-boarded for the study




ü Study / Design phase:


- Clearly state the business requirements, cost and time-frame of the project


- Coordinate & challenge experts to put together a solution meeting the business requirements


- Identify risk and dependencies that could jeopardize project execution


- Establish the full financial of the project (cost, associated revenues or savings)


- Design the project governance (roles & responsibilities, governance bodies, stakeholders’ identification)


- Design project roadmap (i.e. the overall execution plan)


- Secure the resource plan (skills, capacity) and prioritization / funding for those resources




ü Execution phase:


- Drive the execution of the roadmap


- Ensure aligned project status/progress is shared amongst the project community


- Identify risk & issues and propose a mitigation action plan


- Raise alerts / escalate issues / review the roadmap if required


- Monitor the budget consumption


- Monitor the feedback from contributors on project management and adjust when required


- Prepare and chair governance bodies, produce adequate reporting, communicate




ü Completion phase:


- Collect feedback from project participants


- Identify good practices/factors of success and fields of improvement


- Update project management toolkit with lessons learnt


The Project Lead is also accountable for ensuring that solutions designed for the project fit with the principles and are validated by the relevant validation bodies:


- Overall sound IT architecture


- Operational TOM with clear mandate for each team


- Strong control framework


- Simple and efficient working


- Future evolution of the regulatory framework or anticipated business transformation





  1. Business Process Subject Matter Expert (SME) and ITO representative for TAC/NAC


ü Act as a Subject Matter Expert on end to end processes


- Bring expertise on the end to end process with a strong focus on improving the efficiency of the Operating Model


- Develop a clear vision of the target processes including innovation / digital as the case may be




ü Provide in-depth cross-functional analysis for new business initiatives


- Represent Operations & IT in the preparation for approval committees for exceptional transaction or new activities committees (TAC / NAC)


- Leverage on close relationships with Business Representatives (Products, Sales, Coverage…), gather and analyze business initiatives in order to communicate and explain them effectively to each department involved


- Provide operational expertise to define solutions that meet / exceed the business, operations or finance requirements


- Assess feasibility and identify the setup, along with the appropriate level of controls, from an IT and Operations perspective to support exceptional transactions or new activities / products




ü Document business and functional requirements


- Design and document processes for different areas and teams (FO, Ops, Finance…)


- As appropriate, manage key projects (vertical or horizontal), bringing them to a successful conclusion (quality / cost / delay) by a close coordination of FO and ITO departments and other functions involved to achieve the objectives initially set




ü Minimize operational risk


- Seek to minimize operational risk by implementing sufficient regular controls, by measuring operational risk and taking actions to maintain it at an acceptable level


- Consider and/or design specific operational controls in the interest of mitigating operational risk


- Ensure appropriate escalation to management and / or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond and above what can be reasonably handled within the considered remit




Technical and Behavioral Competencies




We are looking for a Project Manager with Global Banking business-focused end-to-end Projects & Change management experiences in the financial services or consulting environment (non-IT):


- 5 to 8 years of experience


- Good In-depth knowledge of Front Office to Finance processing chains with a focus on Operations


- Good technical understanding of Global Banking products and especially Corporate Banking (Cash Management, Trade Finance…)


- Ability to interact appropriately in a non-hierarchical framework with a variety of stakeholders including SME from Operations or IT, business and senior management


- Comfortable operating with a strong level of autonomy and/or under pressure


- Strong analytical and problem solving skills


- Ability to think outside the box and to deal with novelty


- Strong written/verbal communication and reporting skills


- Strong team working and interpersonal skills


- Organized and delivery-focused, with attention to detail


- Proactive, proposing or taking own initiatives to prevent risks / issues


- Solid work ethic and high level of motivation


- Proficiency in Microsoft Office (MS Word, Excel & Power point)


- Fluent in spoken and written English, Mandarin and/or French a plus

a year ago