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DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

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Careers at DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 clients in more than 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.


DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

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Jobs at DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

Oracle Project Manager
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$9000 to $15000 (Monthly)

Job Description



  • Deliver program/projects within the timeline, budgets, scope and expectations;

  • Able to execute all the program/project phases in Oracle Unified Methodology;

  • Collaborate with client stakeholders and users in the various phases of program/projects to ensure successful delivery of the project

  • Plan and conduct workshops during the various phases of the implementation program/projects.

  • Manage a team of onsite and offshore resources for the project to ensure successful deployment of the implementation.

  • Oracle Cloud SAAS and PAAS planning and set up.

  • Oracle On prem planning and set up.

  • Facilitate Change Management planning and execution with Client.




Requirements



  • Bachelor’s Degree in IT/Computer Science/Business Management related field

  • 10 years of IT industry experience.

  • Minimum 5 years of ERP program/project management experience.

  • At least 3 full cycle of Oracle ERP implementation experience.

  • Greenfield implementation experience with complex multiple countries and multiple entities.

  • Experience with the approach of global chart of account harmonisation.

  • Good knowledge of Oracle Cloud Financials/EBS, technical architecture, and integration with external systems.

  • Knowledge of Oracle On Prem, Oracle Cloud SAAS, PAAS planning and set up.

  • Able to plan and execute project plan independently and efficiently, managing timelines, and user expectations, and producing high quality deliverables.

  • Able to deliver projects meeting both financial and operational targets, and contractual requirements.

  • Must have good communication and negotiation skills.

  • Possess independent, pleasant, patient and hardworking personality.

  • Good people management skills, able to motivate and assist team members to ensure successful project delivery.

  • Prince/PMP/Oracle Cloud Financials/Technical certification preferred.

10 months ago
Senior Business Analyst
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$5500 to $6500 (Monthly)

Job Description



  • Propose and design solution to meet the business needs. Ensure a fully integrated system to meet the business needs within the stipulated timeframe and allocated resources using the Outsystems Rapid Application Development platform.

  • Responsible for ensuring the proposed solution is aligned with the overall architecture design.

  • Responsible for complying with the program standards, processes and technical standards defined for the project.

  • Responsible for the design, development and implementation of all integration points and interfaces with SAP, any selected 3rd party software and other applications/systems.

  • Perform the following key activities:


1. Run workshops; facilitate group discussions for requirement gathering, design and solutioning.


2. Propose solutions to fulfil business requirements and recommend potential areas for streamlining.


3. Document the business process flow using the tool identified for the project and ensure compliance


of the rules and requirements.


4. Design, document and develop programs according to functional specifications received and ensure


the developed programs fulfil the business requirements.


5. Plan, identify, define and conduct System Integration Test and User Acceptance Test to ensure the


proposed solution fulfil the business requirements.


6. Collate information required for the authorization setup.


7. Plan and define the data migration requirements as well as oversee the successful completion of the


data migration activities to enable system implementation.


8. Plan and prepare the training materials as well as to conduct the user training.


9. Plan and perform the cutover for the modules assigned.


10. Ensure programs developed pass the required vulnerability assessments and code quality


inspections.


11. Deliver all project documentations defined for the projects that minimally includes design


specifications, program specifications, test cases, training materials, cutover execution plan and data


migration specification.


12. Provide on-site support where necessary.


13. Troubleshoot any problems reported before and after implementation of solution.



  • Ensure optimal system design and configuration of the application functionality.

  • Ensure the quality of the deliverables.

  • Participate in any quality assurance activities and resolve any risks or areas for improvement identified.

  • Perform risk management which includes identification; provide mitigation solutions and management for risks.

  • Responsible for the timely preparation and reporting of progress status updates to the Project Manager and other management, which include preparation and presentation in meetings.

  • Responsible to perform impact assessment on change requests, design and present solution to users, test and implement the solution to meet requirements within the stipulated timeframe.

  • Review and troubleshoot reported cases and work with the internal/external teams to develop solution that will ensure integrity of the system and meet the business needs within the stipulated timeframe.

  • Responsible to manage and resolve all problems reported and service requests received during the maintenance phase


Requirements



  • Minimum four years of IT system implementation or maintenance experience with at least two full cycle implementations as a Team Lead.

  • Minimum two years’ experience as IT Business Analyst is required.

  • Ability to communicate and articulate clearly to seek resolution of project issues.

  • Good team player, responsible and conscientious.

  • Ability to work independently and efficiently, managing timelines and expectations, and producing high quality deliverables (programs, documentation).

  • Experience in handling system-to-system backend interfaces is highly preferred.

  • Knowledge and Experience in Procurement processes and financial systems would be preferred

  • Experience in the Government Procurement System or other similar systems would be preferred

a year ago
Business Analyst (Microservices-based Applications)
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$5500 to $7500 (Monthly)

Summary


Work as part the Scrum team as a Business Analyst implementing Microservices-based Applications using Agile methodology.




Job Description



  • Understand/Define objectives and scope of business system/requirements

  • Generate/Document applicable use case scenarios for the functionality testing team

  • Able to conduct Business workshops to gather requirements

  • Write functional Specifications and get sign-off from business users

  • Able to communicate business requirements with Technical team and help Technical team to come up with Good design document.

  • Write and Review Test case.

  • Involve in Quality assurance testing.

  • Involve in Cadence calls with business and Technical team as bridge and categorize defects and articulate resolution.

  • Work with the IT development team to ensure that they understand the specifications / business requirements / objectives

  • Communicate, translate, and simplify business requirements to ensure buy-in from all stakeholders

  • Verify that the user requirements are achievable and support business users during UAT and post-implementation phases.

  • Collaborate with IT teams to resolve issues. Work with Solution Architects, Systems Analysts, and Developers to produce high quality deliverables




Requirements



  • Bachelor’s degree and 8+ years of experience as a Business Analyst.

  • Experience in defining business analysis and, solution standards and processes.

  • Strong analytical skills with ability to assimilate information quickly and gain consensus from multiple stakeholders when required.

  • Experience in driving digital initiatives with business and Operations will be an advantage.

  • Certified Product Owner in Agile Methodology.

  • Domain knowledge in Financial Services industry is compulsory.

  • Java, Micro Services Framework knowledge is preferable

  • Good personal computer and business solutions software skills

  • Analytical and problem-solving skills for design, creation and testing of programs

  • Ability to work as part of team and independently

  • Interpersonal skills to interact with team members

  • Communication skills to work effectively with Scrum team members, support personnel, and clients

  • Ability to work independently as a lead and as part of a team

a year ago
Project Manager
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$7000 to $10000 (Monthly)

Job Description



  • Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams, to deliver project on time and within budget;


o Project Management (Scope, Budget and Schedule) including regular management reporting for


maintenance and/or development projects;


o Ensure that projects are executed based on the project plan to meet identified business needs, within


agreed parameters of cost, duration and quality within the System Development Life Cycle (SDLC);


o Assist in the procurement of IT systems in a timely manner;


o Participate and manage in project activities such as Requirement Gathering, Acceptance Testing (User


Acceptance Testing, Security Testing, Performance Testing), Training & Implementation;


o Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation


manual;


o Plan and perform user acceptance testing;


o Assess service requests for enhancements and maintenance of systems; o Ensure Service Level


Agreements for projects and incidents are met;


o Identify potential project risks and its implication to the organisation and to recommend mitigating


measures so as to manage the risks;


o Understand the IT management policy, quality management policy and security guidelines to ensure the


development processes, procedures and system are designed to comply with these policies and


guidelines.




Requirements



  • Tertiary Education preferably in computer science or related field

  • Experience in managing IT systems and as project manager or project leadership role

  • Completed at least 2 projects Software development Life Cycle

  • Familiar with project financials and audits

  • Experienced in managing both internal project team and vendors

  • Strong project management skills with Good Analytical skills

  • Affluent in presenting to management as well as working with users within Ministry

  • Result and customer oriented

  • Independent worker as well as team player

  • Good written, verbal communication, presentation and negotiation skills

  • Good interpersonal skills, capable to maintain good rapport with business users

  • Self-motivated and exemplify a pro-active approach to problem solving

  • Able to work within tight timelines – good time management skills

  • Adaptability and ability to multi-task and perform well under pressure in a fast paced environment

  • Advantageous to have:


o Understanding in Government Commercial Cloud (GCC)


o Possession of Project Management Certifications such as CITPM, PMP or PMI-ACP Hand-on experience in 1


full Agile project development cycle

a year ago
Business Analyst
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$5500 to $7000 (Monthly)

Job Description


We invite interested applicants who are passionate about change and transformation to join us as Business Analyst and take on the exciting and challenging roles of designing, developing, and implementing our new digital service.


As Business Analyst, you have the opportunity to work in a project team, in collaboration with business users to.



  • elicit, scope and manage the business requirements

  • develop the business case and Tender Specifications

  • evaluate and recommend ICT solutions that best address the needs

  • prioritise product backlog through rigorous information gathering and analysis with stakeholders, and contribute to the development of the Functional/ Design specifications

  • work closely with software engineers to ensure consistency of developed software with user stories.

  • review testing and data conversion documents to verify that specifications are met

  • Requirements

  • Tertiary education (Degree or Diploma) in relevant field is preferred

  • Hands-on experience as:


o Consultant and / or Senior Consultant


o Participated in full software or product development cycles, preferably using Agile


o Methodology with past development experience


o Proven experience in IT business analysis, application solutioning and design, and Testing


o Strong analytical, conceptualisation and problem-solving skills


o Excellent communication skills, both oral and written, with the ability to pitch ideas; and


o Influence stakeholders



  • Advantageous to have:


o Consulting or Business Analysis experience


o Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified


Business Analysis Professional™ (CBAP®)).


o Knowledge of, or experience in implementing projects in at least one of the following areas (Data Analytics,


Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge


Management, Service Design, Cloud Solutioning.)

a year ago
Business Analyst
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$5500 to $7000 (Monthly)

Job Description



  • Oversee, manage multiple vendors and external providers of ICT services, work with team

  • members from application and infra teams, to deliver project on time and within budget;

  • Assist in business Change Management activities

  • Analyse, facilitate, model, and organize information in order to reconcile conflicts, elicit

  • requirements and distinguish solution ideas from business needs

  • Assist in Hands-on coding and scripting

  • Project Management (Scope, Budget and Schedule) including regular management reporting

  • for maintenance and/or development projects;

  • Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;

  • Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

  • Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;

  • Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

  • Plan and perform user acceptance testing;

  • Assess service requests for enhancements and maintenance of systems;

  • Ensure Service Level Agreements for projects and incidents are met;

  • Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks;

  • Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines; and

  • Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations


Requirements



  • Tertiary education in Computer/Computer Science or Electronics Engineering or Information

  • Technology or equivalent preferred.

  • Project Management Certification or equivalent

  • Relevant working experience as a developer/Business analyst or equivalent in at least 2

  • Agile/full project development life cycle.

  • Ability to work both independently and as part of a team with professionals at all levels

  • Strong problem-solving skills and able to prioritise and manage multiple tasks

  • Good design, coding, testing and debugging skills

  • Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc.

  • Solid knowledge of relevant technology concepts (e.g. client-server, relational databases, cloud-based architectures, docker and containers)

  • Relevant experience in and knowledge of microservice architecture will be advantageous

  • Relevant experience in facilitating user requirement workshops

  • Relevant experience in web-based development and mobile IT projects.

  • Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.

  • Proficiency and experience in programming (Python, VB.NET, C#, JavaScript, HTML, CSS) is advantageous

  • Working experience in government environment will be advantageous

  • Familiarity with governance, adoption of digital services in enterprise IT environments.

  • Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.

  • Strong analytical, conceptualisation and problem-solving skills.

  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

  • Team player with strong organization and people handling skills.

  • Excellent communication skills, both oral and written, with the ability to pitch ideas and

  • influence stakeholders.

a year ago
Project Manager
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$8150 to $10000 (Monthly)

Job Description



  • Oversee, manage multiple vendors and external providers of ICT services, work with teammembers from application and infra teams, to deliver project on time and within budget;

  • Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects;

  • Conduct requirements workshop to gather user requirements and analyses business processes to provide clear analysis and documentation of the problems and proposed;

  • Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality;

  • Participate and contribute in project activities such as Requirement Gathering, User

  • Acceptance Testing, Training & Implementation;

  • Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual;

  • Plan and perform user acceptance testing;

  • Assess service requests for enhancements and maintenance of systems;

  • Ensure Service Level Agreements for projects and incidents are met;

  • Identify potential project risks and its implication to the organisation and to recommend

  • mitigating measures as to manage the risks;

  • Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines;

  • Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations


Requirements



  • Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent preferred.

  • Project Management Certification or equivalent

  • Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/Waterfall project development life cycle.

  • Strong project management skills to manage projects with challenging timeline, changing requirements

  • Strong stakeholder management skills to manage external dependencies, business users and management to report blockers and progress, and able to articulate clearly the project status

  • Relevant experience in and knowledge of microservice architecture will be advantageous

  • Relevant experience in web-based development and mobile IT projects.

  • Working experience in .Net/J2EE applications, iOS/Android for mobile apps is preferred.

  • Working experience in J2EE and oracle technology is preferred.

  • Familiarity with governance, audit in enterprise IT environments.

  • Working experience in government environment and familiarity with the critical systems in

  • MOM such as Work Pass Systems will be an added advantage.

  • Work experience and strong troubleshooting skills in resolving application, infrastructure

  • (including desktop, server, network) and security related issues in a (Singapore) government

  • environment is preferred.

  • Strong staff admin work and able to present to management.

  • Experience in writing papers and creating proposal

  • Strong analytical, conceptualisation and problem-solving skills.

  • Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

  • Results and customer oriented.

  • Team player with strong organization and people handling skills.

  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

a year ago
Database Administrator
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$5700 to $9000 (Monthly)

Job Description


Senior Oracle DBA L3/L4 (minimum 8+ of experience)



  • Oracle 11g/12c, RAC, Dataguard, RMAN, Performance Tuning, OEM.

  • Upgrades, Patching, knowledge on change/Incident/problem management.

  • Migrations, Upgradations, and Encryption.


Requirements



  • Experience in installation, configuration, patching, upgradation, migration & administration of Oracle 10g, 11g & 12c RAC, Oracle 18c databases.

  • Regular database operation knowledge to deal with standard ORA errors

  • Experience in supporting environments consisting PROD-UAT for oracle databases starting from Version 10g, 11g and 12c

  • Expert of oracle database internal.

  • Hands on experience in RAC, Data guard and RMAN.

  • Knowledge of ASM and cluster control

  • Regular database operation knowledge

  • User Administration/Access management, Security/ Audit management

  • Maintenance of database like rebuilding indexes, analyzing of tables, segment advisor.

  • Good knowledge on RMAN backup, Restoration and Recovery strategies.

  • Troubleshooting the performance issues related to database and queries.

  • Troubleshooting the issues related to RAC and DR.

  • Capacity planning and Space management.

  • Database migration (with all standard approaches like impdp, TTS, X-TTS, RMAN)

  • Complex inter/cross platform migrations from legacy to new platform

  • Good analytical knowledge of AWR, ASH and ADDM reports

  • Knowledge on SQLT, SQL Plan Management (SPM)

  • Change, incident, problem management.

  • Knowledge in root cause analysis.

  • Good to have knowledge on OEM , Oracle 18c, Oracle Exadata DBA support. It will be an added advantage.

  • Good to have knowledge on cloud technologies.

a year ago
Desktop Engineer (Trade floor)
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$3000 to $3700 (Monthly)

Job Description



  • Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support, VIP support.

  • Trader apps first level troubleshooting. Bloomberg and Reuters

  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, plan and deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.

  • To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 10) and across a range of software applications on the client machine (Office 365 and applications, Outlook, Team, Cisco conferencing, etc.).

  • Perform daily health check, Standby and support for Meeting Room’s Audio & Video devices

  • Must accurately record, update and document requests using the IT service desk system ServiceNow

  • Professionalism when resolving service delivery and client issues within SLA

  • Determine the best solution based on the issue and details provided by customers.

  • Identifying and escalating business and technical challenges within SLA

  • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are always kept up to date

  • Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed


Requirements



  • Diploma or Degree in IT / IS discipline or equivalent

  • At Least 3 years of related IT experience, min 1 year supporting min 30 traders in bank environment

  • In-depth understanding of MS Windows Win 10 OS

  • Knowledge of Trading application support such as Thomson Reuters, Bloomberg

  • Knowledge of Microsoft Active Directory, Office 365 and applications, Windows Server, DHCP, DNS, Networks, Antivirus, endpoints encryption, PC hardware and software, basic knowledge of Windows networking, Printer and smartphone

  • Knowledge & experience supporting Audio & Video Meeting room equipment’s such as Microsoft Team Rooms, Cisco, IPC, etc.

  • Ability to prioritize & multi-task in a fast-paced/demanding environment.

  • Strong analytical & problem-solving.

  • Strong interpersonal/relationship-building skills & customer service values/practices.

  • Excellent communication skills (written and verbal), capable of bridging the gap between technology and business functions. Ability to create technical documentation

  • Willingness to accept additional responsibilities.

  • Strong customer service and communication skills with a focus on rapport-building, listening and questioning skills

  • Ability to work effectively in a team with minimal supervision

  • Excellent and accurate documentation skills.

  • Ability to quickly absorb and retain information keen attention to detail

  • Must be a highly motivated individual that can work as part of a team to accomplish goals

a year ago
Service Delivery Manager
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$6000 to $7000 (Monthly)

SPOC for the Project/Account teams between the client and Desktop Support and Service Desk Services


Service Delivery Manager covers all service areas and have end to end responsibility, including cost and customer satisfaction for responsible account.


The Service Delivery Manager acts as an integral member of the account team and will be the focal point of communicating, planning and executing escalations, go to green plans, service quality and driving efficiency improvement plans.




Job Description



  • Monitors, maintains and improves the quality, standards and delivery of services as defined within agreed service levels and / or contracts.

  • Takes responsibility for the quality, financial and staffing aspects of delivery of service

  • Can assist with providing forecasts for revenue and costs, monitors, reports and resolves monthly deviations of actual from budget, monthly review of forecast, amend budgets as necessary

  • Takes responsibility for and reports on the arrangements to maintain the delivery of systems and services against contracted Service Levels

  • Monitors and reports on the arrangements to maintain or recover the delivery of systems and services in the event of any physical, technical or environment incident or outage

  • Oversees the controls and management assets / configuration items in line with contractual requirements by using change management processes

  • Ensures that any strategic problems are identified at the earliest opportunity and highlighted to the Account leadership

  • Ensures that own organization continually improves its effectiveness in dealing with customers Establishes means of improving service and relationships with customers

  • Provide leadership, management and interpersonal communication skills necessary to inspire, lead, and direct End User Services.

  • Lead staffing actions, including recruitment, supervision, development, evaluation and disciplinary actions.

  • Establish and maintain regular written and in-person communications with Account leadership and customer leadership regarding pertinent IT activities.




Requirements



  • Bachelor’s degree or Diploma (or equivalent) in IT or Computers

  • Highly Knowledgeable (L2+ Level, 8-10 years’ experience) in EUC Desk side support function in large fast paced dynamic and demanding enterprise environments (Managed Services support preferred) with minimum 3-5 years managing team of 20-30 resources in the region

  • Must have ITIL V3 or V4 certified, theoretical knowledge and practical experience

  • IT Certifications from Microsoft &/or CompTIA are strongly preferred.

  • Project Management (PMP) training and certification is a plus

  • Should be self starter and highly motivated

  • Very strong customer service mindset with focus on achieving high CSAT, Operational efficiency for end user IT Service delivery

  • Very strong written and verbal communication skills and ability to handle Desk side P1 escalation situations

  • Should be well adept to deal with highly sensitive Customer situations.

  • Very strong team management/ team mentoring skills

  • Comfortable managing remote/multi-cultural teams spread across multiple locations

  • Should be able to provide operational reports/perform ticket trend analysis/ manage effective team utilization

  • Drive effective delivery of day to day support to the end users as per contractual agreement

  • Drive team adherence to operational standards, processes and service objectives in support of client infrastructure/ accordance to ITIL framework/Financial services compliance requirements

  • Provides accurate Root Cause Analysis (RCA), comprehensive Action Plans, and timely follow through in support of client's problem management process

  • Good experience managing vendors/ Dispatch mode resources/monthly services chargeback report reviews

  • Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.

  • Ability to effectively handle multiple concurrent assignments in a fast paced environment

  • Innovative team player with strong analytical problem solving and interpersonal skills.

  • Good knowledge of industry best practices and trends

  • Ability to analyze KPIs and determining corrective action (Continuous Service Improvement)

  • Strong leadership, organizational, project management and management skills.

a year ago
Desktop Team Lead
DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.

$3800 to $4500 (Monthly)

Job Description



  • Subject Matter Expert to Desktop Engineers, Desktop Engineer training, ticket auditing and data sanitization certificate auditing for accuracy, Ticket Tools reporting on team performance, Queue management of tickets and Desktop Engineers load balancing

  • Point of Contact for ticket escalations and priority tickets, and creating and updating process documentation.

  • Troubleshooting and repair of OS's (Win10/Mac), MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues for both PC's and laptops, Apple iDevice support, imaging, data wiping, asset control, and detailed ticket documentation.

  • New hire deployments, and PC refresh deployments, A&V meeting support.

  • Must be able to lead a team in a busy enterprise environment and collaborate with other team leads and Desktop Engineers.




Requirements



  • Diploma or Degree in IT / IS discipline or equivalent

  • Minimum 5 years' experience as a Team Lead, with experience leading larger teams (10+ Desktop Engineers)

  • 10 years minimum of experience in IT Deskside/Desktop break/fix support, with at least 4 years in an enterprise type environment with 1000+ end users.

  • Good interpersonal skills to work with customers and other unit personnel

  • Good analytical and problem solving skills

  • Good communication skills

  • Good time management and organizational skills

  • Ability to resolve hardware and equipment problems

  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED.

  • Must have excellent Windows OS and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.

  • ITIL certification preferred

a year ago