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HELIOS SYSTEMS PTE. LTD.

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Careers at HELIOS SYSTEMS PTE. LTD.

Helios Systems Pte. Ltd. is a company that helps small to mid sized enterprise to improve their business by leveraging on strategic IT choices. We provide Systems infrastructrure solutions, application development, resource augmentation, Systems Monitoring and Security Monitoring services.  we know nothing is more devasting to a growing company than an unreachable website, failed systems and crippled systems due to out- of -date resources. We are also a provider of shared IT management services serving as a tool that implements your vision and support your goals. We have a simple mantra that guides our actions and decisions, "Keep it up" is what we at Helios religiously practise. 




 


 

 

HELIOS SYSTEMS PTE. LTD.

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Jobs at HELIOS SYSTEMS PTE. LTD.

Desktop Engineer (EUC) Team Lead
HELIOS SYSTEMS PTE. LTD.

$3500 to $4000 (Monthly)

Job Title


Desktop Engineer (EUC) Team Lead


(Singaporean Only)




Job Description & Requirements


Key Responsibilities


1. Technical Support


· Supervise and manage a team of about 5 IT desktop support technical specialists to provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution in shared services unit to achieve operational outcomes. Manage the day-to-day work activities of the team, including timelines, expected customer experience, and prioritising and allocating workflow.


· Support IT EUC infrastructure (PC/Laptops, Tablets, Mobile devices, Windows, Mac OS, iOS, Android, O365 and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance, user ID admin.


· Provide L2 technical support and advice to users on systems-related issues or queries, O365 Services.


· Perform administration/maintenance and works toward continuous optimization of systems performance.


· Standby with on-call availability with varied shifts including nights, weekends and holidays.


· Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, post-mortem reviews, documentations.


2. Cross groups collaboration


· Work closely with all technical groups to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed.




Qualifications/Experience/Knowledge


Education /Qualification


Diploma/Degree or other equivalent.




Work Experience


At least 5 years of experience:


· At least 3 years of EUC support, with hands on experiences on devices implementation/migration/support.


· At least 1 ~ 2 years of team lead experiences in managing and supervising a team in the delivery of high quality work outputs and team performance. Experience in addressing complex issues and demonstrated problems solving and management.




Technical / Professional Skills


· Technical knowledge of infra stacks i.e. basic networks, security, printers, desktops/ laptops/mobile devices.


· Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android.


· Microsoft Domain Management, DHCP, DNS, Active Directory Services (AD).


· Comprehensive knowledge of desktop packaging, distribution and provisioning technologies.


· Comprehensive knowledge of end point security, remediation, and imaging.


· Understanding of Cloud - O365 and Device Management tools like Intune, Azure AD, profile setups.


· Understanding and knowledge of network and security.


ITIL certification will be an added advantage.




Salary: $3500 ~ $4000





a year ago
IT Project Manager
HELIOS SYSTEMS PTE. LTD.

$5000 to $7000 (Monthly)

IT Project Manager


(Singaporean Only)




Job Description:


Looking for an IT Project Manager who has a proven track record in implementing and delivering IT Infrastructure projects.


The Project Manager will have the opportunity to manage projects deploying IT infrastructure technologies working with MNC customers.


It’s a role that challenges the candidate to be decisive and driven when managing projects with the ability to stay focus on the project deliverables.






Responsibilities:



  • Define the scope of project, roles and responsibilities and manage customer’s expectation for assigned projects.

  • Responsible for the on-time and on-schedule delivery of the project & ensure that the project scope is met with high quality.

  • Plan, execute and coordinate with project team members to ensure project deliverables are delivered as per agreed timeline and within budget.

  • Conduct regular updates/meetings with customers/internal management, monitor project costing, resources scheduling and project tracking.

  • Lead and supervise the project team to ensure the effective implementation of projects assigned.

  • Provide Leadership to project team members in the execution of projects.

  • Occasionally participate in pre-sales advisory scoping out project management deliverables.


Requirements:



  • Diploma/Degree in Engineering or Computer Science discipline.

  • 3 - 5 years of overall experience in working in IT Infrastructure projects.

  • Knowledge of project management principles and Agile development methodologies.

  • Knowledge and hands-on experience of technical implementations.

  • Strong project management skills with ability to work an track multiple projects simultaneously.

  • Strong Presentation and negotiation skills in managing customer’s expectations.

  • Good exposure to IT Infrastructure Technologies (eg. Network, Server and Storage).

  • Familiar with different Project Management Tools.

  • Keen in learning new technology to better manage projects.

  • PMP certified.


Job Type: Full time, contract (renewable)


Salary: $5000 ~ $7000



a year ago
Senior Service Manager
HELIOS SYSTEMS PTE. LTD.

$5000 to $7000 (Monthly)

Job Description


Senior Service Manager


(Singaporean Only)




Location: Singapore


Industry: IT Service Management Company






Primary Job Responsibilities


Service Management (80%)


• Liaise with Customer to ensure timely delivery of solutions and services as required to fulfil company’s obligations under any prevailing purchase orders or other contractual commitments.


• Maintain vendor relationships for all products deployed within the infrastructure (e.g. servers, disk, fabric, software) - also act as point of contact for vendor service management.


• Responsibility for change control and governance in conjunction with Company standard methodology and Customer procedures:-


o Ensuring change control is completed in a systemic and organized manner and all Company Service personnel understand any specific requirements.


• Work with company’s internal groups (i.e. CSS, PS, Account) to ensure that all incidents relating to infrastructure and to company service delivery are managed and resolved in a timely manner.


• Participate in regular customer service review meetings whether local or as part of agreed governance schedule.


• Issue regular written updates to the Customer and to the company account team regarding levels of service achievement.


• Maintain a high level of customer satisfaction with service delivery.


• Responsible for overall communication with the customer on operational service-related matters.


• Support the timely resolution of both complex and solution-oriented incidents and product faults.


• Act as Incident Manager for the resolution of problems relating to designated Customers:-


o Initial assessment of the incident and identification of the technical skills required to resolve the incident.


o When necessary, escalation to support groups and senior management.


o When appropriate, completion of an incident report detailing the sequence of events, the root cause of the incident, lessons learned and actions to be taken.


• Act as the first point of contact in Incident Management.


• Liaise with other vendors during incidents as appropriate and act as point of contact for vendor management.


• Ensure a high level of Customer and company’s account team satisfaction.


• Conduct internal and customer incident review.


• Identify and manage resolution of any issues impacting the effectiveness or efficiency of the company service delivery, escalating to senior management as appropriate.


• Manage the costs and revenue associated with the contract. Work with Finance to manage the deal P&L growing both revenue and profit.




Delivery Partner Management (20%)


• Own and maintain business relationship with all delivery partners.


• Proactively identify any gap in delivery partner ego system based on the business need.


• Establish Master Professional Service Agreement (MPSA) with new partner.


• Managing partner service delivery quality and performance with the delivery partner.


• Proactively in negotiating with partner to ensure their rate remain competitive.


• Involve in partner escalation related to delivery matter.


• Act as a Resource Manager and part of the capacity planning, proactively searching for resources in advance to build up the talent pool to meet the business need in the areas of resource augmentation.


• Managing partner PO and invoice related matter together with the company’s centralize services team.






Qualifications


• E/B.Tech/M.Sc./M.C.A/M.S.


• Certified with either ITIL or equivalent certification.


• Have at least 10 years of progressive service management experience in outsourcing or managed service environment.


• Has done roles as a Senior Service Manager in directly managing or recovering difficult customer situations.


• Fast learner who can work under ambiguity.


• Demonstrated experience in managing stakeholders such as project manager, technical consultant and vendors.


• Team player who can work closely with other internal stakeholders like sales and pursuit teams, customers and service delivery with outcome in mind.


• Has demonstrated experience in managing large and complex infrastructure projects involving storage, automation, compute and network.


• Working knowledge of hybrid cloud is desired.


• Team player who can work in an environment of ambiguity.


• Must have good communicate skills.


• Must be customer focused.


• Must be willing to work flexible hours.


• Experience in executing complex migrations.


• Extensive technical consultancy and Service Delivery experiences.


• Technical subject matter expertise across the practice.


• Extensive experiences in relevant competitor technologies.


• Extensive design, implementation and operational knowledge including involvement in the setup, operation and transition of operational teams and managed services.


• Appreciation of multiple technology platforms.


• Deep understanding of managed infrastructure technologies and how they can be deployed to fit client solution requirements.


• Have ability to produce crisp customer presentations and good articulation skills in English - needs to control the flow and delivery of technical content to diverse audiences at customer meetings and seminars.




Job Types: Full-time, Contract


Salary: $5,000.00 - $7,000.00 per month

a year ago