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I.DENTAL @ NORTHPOINT PTE. LTD.

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Careers at I.DENTAL @ NORTHPOINT PTE. LTD.

A trusted and recognised name in the field of dentistry that has been providing high quality dental treatment to Singaporeans for over 23 years, iDental @ Northpoint is an established dental practice that is dedicated to providing premium quality patient care services using innovative, evidence based technology


I.DENTAL @ NORTHPOINT PTE. LTD.

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Jobs at I.DENTAL @ NORTHPOINT PTE. LTD.

Customer Service Officer
I.DENTAL @ NORTHPOINT PTE. LTD.

$1700 to $2500 (Monthly)

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.




Duties and Responsibilities


Telephone/Email Coverage



  • Answering calls and responding to inquiries

  • Reminder calls for appointment confirmation and rescheduling appointments

  • Reply to patient’s inquiries through email


Registration



  • Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy

  • Registers patients by verifying that patient's record is up to date and accurate

  • Check patients’ medical history and drug allergies

  • Check for insurance coverage and intention to use insurance or government subsidies such as CHAS


Collection



  • Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports


Clinic Administration



  • Locating patient files and cases

  • Prepare PowerPoint for doctor counseling

  • Process claims with insurance companies and government agencies e.g. CHAS, Medisave

  • Liaising with dental labs for sending and receiving of cases

  • Recording lab charges and deducting from dentist takings


Financial and Product Counseling



  • Educate and teach patient on correct use of braces, Invisalign.


Other adhoc duties




Skills & Abilities


Service Aptitude



  • Manages difficult or emotional customer situations; responds promptly to customer needs

  • Responds to requests for service and assistance and follow up promptly


Good Interpersonal Skills



  • Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.


Good Communicator



  • Speaks clearly and persuasively in positive or negative situations; listens and gets clarification. Responds well to questions.


Team Player



  • Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

2 years ago