WorkClass
Home/Companies/New Sas Infotech Pte. Ltd./

NEW SAS INFOTECH PTE. LTD.

0

Careers at NEW SAS INFOTECH PTE. LTD.

We are committed to delivering service excellence, the firm constantly strives to provide an unparalleled customer experience by reducing sourcing costs. With deep domain expertise in operations and systems since 2018, the firm works towards providing tailor-made solutions to its clients.




These solutions are delivered through an integrated customer service value chain to help your enterprise Source, Integrate, Support, Manage and Transform your business.

NEW SAS INFOTECH PTE. LTD.

Click here to update the page if you are the employer

Jobs at NEW SAS INFOTECH PTE. LTD.

Desktop Support Engineer L2
NEW SAS INFOTECH PTE. LTD.

$3000 to $4400 (Monthly)

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.


Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.





  • · Addressing user tickets regarding hardware, software and networking

  • · Walking customers through installing applications and computer peripherals

  • · Asking targeted questions to diagnose problems

  • · Address user tickets regarding hardware, software and networking

  • · Walk customers through installing applications and computer peripherals

  • · Ask targeted questions to diagnose problems

  • · Guide users with simple, step-by-step instructions

  • · Conduct remote troubleshooting

  • · Test alternative pathways until you resolve an issue

  • · Customize desktop applications to meet user needs

  • · Record technical issues and solutions in logs

  • · Direct unresolved issues to the next level of support personnel

  • · Follow up with clients to ensure their systems are functional

  • · Report customer feedback and potential product requests

  • · Help create technical documentation and manuals

  • · Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

  • · Hands-on experience with Windows/Linux/Mac OS environments

  • · Working knowledge of office automation products and computer peripherals, like printers and scanners

  • Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support, VIP support.

  • Must possess the proven ability to install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement. Wipe drives with proper chain of custody and inventory management.

  • To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.).

  • Perform daily health check, Standby and support for Meeting Room’s Audio & Video devices

  • Must accurately record, update and document requests using the IT service desk system

  • Professionalism when resolving service delivery and client issues in a timely manner

  • Determine the best solution based on the issue and details provided by customers.

  • Identifying and escalating business and technical challenges as appropriate and in a timely manner

  • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all time.

  • Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed.

a year ago
Network Engineer
NEW SAS INFOTECH PTE. LTD.

$4000 to $5200 (Monthly)

Key Responsibilities:




Responsible for installing LAN and WAN technologies such as switches, routers, firewalls, loadbalancers, proxies, Wi-Fi and circuits


Responsible for Architecture and Engineering tasks along with Projects related to design, build and deployment in client environment


Maintain a high level of knowledge on the deployment of network and security technologies


Establish expertise in the various infrastructures currently deployed, and develop documentation to assist in the training of other customer delivery groups within the environment


Manage vendor and/or product provisioning, procurement, and delivery of LAN, WAN, Security hardware


Maintain and update system and network established development standards and documentation as necessary.


Responsible for new/expanding office and infrastructure buildouts


Work with both internal and external groups to ensure that shared infrastructure is meeting functional, and service level requirements


Develop presentations to effectively represent IO and Accenture vision and strategy to internal and external client engagement teams




Knowledge and Skills Requirement:


Infrastructure Experience with Network knowledge (Network, Security, Wi-Fi)


Awareness in best-industry standards and ITIL (or any other) methodology


Hands-on experience with products: Cisco, Meraki


Excellent organization and time management skills. Able to multi-task and learn quickly in a fast-paced environment, organize work assignments, and establish priorities


Strong communication and interpersonal skills including an ability to convey technical information using non-technical language, strong facilitation skills


Working proficiency in English

a year ago
Desktop Support Engineer
NEW SAS INFOTECH PTE. LTD.

$2200 to $3000 (Monthly)

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.


· Addressing user tickets regarding hardware, software and networking


· Walking customers through installing applications and computer peripherals


· Asking targeted questions to diagnose problems


· Address user tickets regarding hardware, software and networking


· Walk customers through installing applications and computer peripherals


· Ask targeted questions to diagnose problems


· Guide users with simple, step-by-step instructions


· Conduct remote troubleshooting


· Test alternative pathways until you resolve an issue


· Customize desktop applications to meet user needs


· Record technical issues and solutions in logs


· Direct unresolved issues to the next level of support personnel


· Follow up with clients to ensure their systems are functional


· Report customer feedback and potential product requests


· Help create technical documentation and manuals


· Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role


· Hands-on experience with Windows/Linux/Mac OS environments


· Working knowledge of office automation products and computer peripherals, like printers and scanners


· Chinese Speaking


· Knowledge of network security practices and anti-virus programs


· Ability to perform remote troubleshooting and provide clear instructions


· Excellent problem-solving and multitasking skills


· Customer-oriented attitude

2 years ago