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Careers at SERVICENOW PTE. LTD.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

SERVICENOW PTE. LTD.

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Jobs at SERVICENOW PTE. LTD.

Business Process Consultant
SERVICENOW PTE. LTD.

$10000 to $15000 (Monthly)

What you get to do in this role:


The Customer Outcomes Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.



  • Apply ServiceNow knowledge and <insert workflow> domain expertise in customer engagements to provide optimum workflows.

  • Design efficient workflows based on ServiceNow Customer Workflow (CSM, FSM, Industries) product capabilities.

  • Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

  • Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.

  • Provide feedback to product development to improve the product based on experiences gained with customers.

  • Maintain skills / certifications on CIS-CSM and CIS-FSM for Customer Workflows.


To To be successful in this role you have:



  • 8 years progressive experience as part of a professional services organization; or equivalent education/experience.

  • Management consulting experience preferred (e.g. Big 4, strategy firm).

  • Ability to travel up to 80%.

  • Creative, entrepreneurial spirit with comfort running initiatives and program independently within a “start-up paced” environment.

  • Success driving complex issues through analysis and resolution.

  • Experience working collaboratively and cross-functionally.

  • Excellent written and verbal communication skills.

  • ServiceNow certifications in aligned workflow.

  • Industry domain expertise in <<insert industry>> highly desirable.

  • Large program experience leading architecture and design.

  • Enterprise architecture experience.

  • Cloud application technology experience.

10 months ago
Manufacturing Systems Architect, APJ
SERVICENOW PTE. LTD.

$16000 to $24000 (Monthly)

What you get to do in this role:


We are looking for a seasoned and experienced Manufacturing Systems Architecture professional to join our Global Manufacturing Vertical organization. The ideal candidate is a manufacturing industry expert with deep experience in designing, implementing and supporting technology solutions used on the factory floor. These include both Operational Technologies (OT) as well as IT Enterprise Software solutions. S/he has a point of view on how OT and IT technology can and should be leveraged to drive transformation and enable the “Smart Factory.” In addition, the candidate will have a deep understanding of how to manage and mitigate the cyber risks and vulnerabilities manufacturers are facing today. S/he has experience in architecting complex, comprehensive and integrated software solutions for the manufacturing industry. And s/he is passionate about how cloud-based software products can help accelerate the transformation of the industry.


This role will serve as ServiceNow’s senior technical expert for the manufacturing industry. The Manufacturing Systems Architect will collaborate with customers and partners to create the best practice ServiceNow solution architecture for the industry, as well as help key accounts to fine tune this architecture to their unique needs. This individual will become the trusted advisor of our customers, product organization, sales teams and partners, as well as support our industry leadership team in making strategic decisions.


To be successful in this role you have:



  1. Industry and Technical Experience: 12+ years working for a manufacturer responsible for the design, architecture, and security of their manufacturing systems including OT such as MES, SCADA, PLCs, HMI’s, and Historians. In addition, the ideal candidate will also have experience as an architect, solution engineer, or related role with a technology provider serving manufacturing clients. Knowledge of common network security standards and procedures, network administration and security experience is a plus.

  2. Solution Architecture Development: Proven track record of collaborating with internal domain experts, customers and partners to create industry-specific solution architectures for manufacturing companies. Demonstrated ability to determine repeatable industry use cases, understand the OT ecosystem, explain how the solution integrates with this ecosystem, and help provide best practices for successful transformations in the manufacturing industry.

  3. Strategic Decision Making: Influence our product organization on technological and architectural considerations for our industry products. Ability to provide management insight and understanding on customer implementations and best practice deployment architectures to help identify the ideal target segments for ServiceNow.

  4. Solution Sales Success: Passion for and track record of collaborating with global sales teams (Account Executives, Solution Consultants, Product Sales) as a trusted advisor to architect the best industry solution for each customer. Experience facilitating customer workshops to drive discovery, define scope, and determine customer ROI.

  5. Cross-Functional Execution: Proven ability to generate results in a highly matrixed organization, collaborating with Sales, Pre-Sales, Product Management, Professional Services, Enablement, and Alliances organizations around a common technology industry strategy.

  6. Content Development: Demonstrated ability to create and distribute compelling internal and external content, including operational technology (OT) ecosystem overview, use case analysis, and solution blueprint / architecture.

  7. Customer Engagement: Ability to present to customer audiences and build credibility around the ServiceNow solution architecture for manufacturing companies.

10 months ago
Manager, Expert Services – Customer Workflows
SERVICENOW PTE. LTD.

$11000 to $16500 (Monthly)

A Manager in the Customer Workflows Expert Service team is a position in our professional services (Customer Outcomes) organisation focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow platform products and processes. This position will manage a team across APJ, and reports to the APJ Customer Workflows leader.


What you get to do in this role



  • Provide business and technical leadership to our Consultants, Customers, and Partners – often in a billable capacity within an engagement.

  • Directly responsible for hiring, ensuring enablement of, developing, and managing high-performing experts who consult, implement, and configure the ServiceNow Customer Workflows products for our customers and with our Partner Ecosystem.

  • Define and manage metrics and KPIs for team members.

  • Support services go to market motion in sales pursuits, to propose strategy and ensure leading practice solutions and accurate delivery scoping.

  • Partner with internal teams to support training, enablement, product management, and best practices organisations.

  • Promote and drive continuous improvement practices for delivery/engagement materials.

  • Build and nurture the Business Unit (BU) relationship through partnership for joint goals.

  • Meet with customer leadership to position the use of expert resources as part of different engagement models, including co-delivery with partners, advisory expertise, and independent implementation work.

  • Collaborate with the Leading Practice resources in the design and build of the portfolio for Platform products and capabilities with BUs, Solution Consulting, Marketing, and Innovation organisations.

  • Key Performance Measurements may include but are not limited to:



  1. Traditional professional services business measurements (budgets, revenue, etc.).

  2. Productivity / utilisation.

  3. Customer satisfaction scores.

  4. Product consumption and/or adoption.

  5. Talent recruitment and development.



  • Up to 25% travel annually.


Qualifications



  • 2+ years of leadership experience in a professional services organisation in one (or more) of the following roles (required):



  1. PMO

  2. Product Management

  3. Services Sales

  4. Program/Project Management

  5. Implementation

  6. Process Engineering



  • 5+ years of consulting experience for complex, global organisations, preferably in a platform architecture capacity.

  • To be highly motivated, driven, and passionate about the intersection of technology and business challenges.

  • A dedication and commitment to customer success.

  • Technical delivery experience with ServiceNow Customer Workflows and Platform products.

  • Architectural experience with ServiceNow Platform products.

  • Experience with professional services resource management.

  • Strong interpersonal skills, customer-centric attitude, and a passion for cultural diversity.

  • A history of leading, mentoring and developing talent across a team of eight or more employees.

  • Strong organisational and time management skills.

  • Experience working with budgeting, forecasting, cost allocations using tools and an understanding of cost accounting.

  • Experience working within Agile or Scaled Agile frameworks.

  • Experience designing and developing service capabilities.

  • Ability to interface and develop relationships with other ServiceNow departments, in particular Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.

  • Proactive attitude, critical thinking, problem solving, escalation, and conflict resolution.

  • Outstanding communication skills (both written and verbal) with highly confident presentation and facilitation skills.

  • A track record of distilling customer needs from leaders (including CXO roles) to provide guidance and direction.

  • Proven ability to influence and consult successfully about digital transformation and PaaS based application development.

  • Experience leading/owning low code application development (LCAP) platform-based solutions.

  • Experience with User Experience (UX) concepts and human centred design.

  • Experience working with customers across various industry verticals (Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, etc.).

  • ServiceNow Certified Implementation Specialist (preferably CSM or FSM).

  • Any additional platform-based certifications are a benefit (Flow Designer, Service Portal, Virtual Agent, Now Intelligence products, etc.).

  • Industry certifications that may include the following are a benefit:



  1. ITIL v3 or 4 Foundation and/or Advanced ITIL Certifications

  2. PMP, Agile, and/or Scaled Agile

10 months ago
Solution Architect - Customer Workflow
SERVICENOW PTE. LTD.

$12000 to $18000 (Monthly)

The Team


The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.


The Role


This opening for a Solution Architect, Customer Workflow (CWF) will be a functional and technical expert on a customer engagement team – consulting with customers and configuring the ServiceNow CWF products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges, which may include field readiness, early adopter customer use cases, feature implementation best practices content, and publishing reference or technical architectures.


What you get to do in this role:



  • Be the technical expert in how to best support Customer Service by configuring CWF solutions using ServiceNow best practices focused on configuration vs. customization.

  • Bring architectural guidance, product expertise, innovation, and knowledge capital to our customers.

  • Establish mutually beneficial relationship with CWF product owners and stakeholders.

  • Design solutions using CWF solutions for common customer use cases.

  • Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architectures

  • Provide ad hoc subject matter expertise as warranted via customer needs and business demands including but not limited to practice operations, pre-sales support, field assistance, etc.

  • Support the engagements efforts for Customer Service-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

  • Advise customers in their efforts to take advantage of the ServiceNow CWF Solution’s standard capabilities in their efforts to improve their customer service.

  • Lead customer design workshops focused on ServiceNow Platform and CWF Solution technology.

  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

  • Drafting more technically focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.

  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.

  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

  • Promoting continuous improvement practices for delivery/engagement materials.

  • Supporting specific sales activities when required.

  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

  • Up to 50% travel annually, driven by customer needs and internal meetings.


To be successful in this role, we need someone who has:



  • At least 8 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals preferably with consulting experience.

  • Prior Field Service Management, CRM, Customer Service Management software/platform experience (ServiceMax, Salesforce, Zendesk, Zoho etc.).

  • Domain experience desired but not required in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems.

  • Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success.

  • Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions.

  • Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.

  • Conducts solutions presentations and obtains customer acceptance to solution design.

  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.

  • A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

  • Strong understanding with leading CRM tools and related systems.


Desired ServiceNow Certifications:



  • Certified System Administrator (required or must achieve within the first 60 days).

  • Certified Implementation Specialist - CSM.

  • Certified Implementation Specialist - FSM.

10 months ago
Senior Technical Consultant
SERVICENOW PTE. LTD.

$11000 to $16500 (Monthly)

What you get to do in this role:


The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.



  • Participate in workshops with customers to assess current processes and establish future-state processes.

  • Design and deliver ServiceNow CSM Customer Workflow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

  • Provide oversight and unit testing of code developed by partner or customer employees.

  • Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

  • Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

  • Provide feedback to product development to improve the product based on experiences gained with customers.

  • Maintain skills / certifications on CSM for customer workflow.


To be successful in this role you have:



  • 8+ years experience as part of a professional services organization; or equivalent education/experience.

  • Ability to travel up to 50%.

  • Industry domain expertise in Telecommunications, Banking/Financial Services, Healthcare, Manufacturing.

  • Creative with comfort running projects independently.

  • Success driving complex issues through analysis and resolution.

  • Experience working collaboratively.

  • ServiceNow certifications in aligned workflow.

10 months ago
Senior Technical Consultant, Platform
SERVICENOW PTE. LTD.

$10000 to $15000 (Monthly)

The Customer Outcomes team at ServiceNow work with our customers to help them achieve their business outcomes by providing prescriptive guidance that accelerates their success. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by realizing the value of their ServiceNow investment.


Role


The Sr. Technical Consultant, Platform Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.


What you get to do in this role:



  • Creation and delivery of Platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards.

  • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders.

  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes.

  • Lead customer design workshops across multiple ServiceNow Platform products and capabilities.

  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

  • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement.

  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.

  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes.

  • Develop required integration components (SSO, LDAP, etc.) with multiple systems.

  • Develop required portal components.

  • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

  • Juggle multiple and complex projects/initiatives.

  • Promoting continuous improvement practices for delivery/engagement materials.

  • Supporting specific sales activities when required.

  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

  • Up to 50% travel annually, driven by customer needs and internal meetings.


To be successful in this role you have:



  • At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals.

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems.

  • Strong Javascript skills with experience in Angular and React.

  • Experience with Web Technologies (XML, HTML, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies.

  • Experience with data management, database design, and database concepts.

  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies.

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.

  • Proven team player and team builder.

  • ServiceNow certifications such as Application Development, Performance Analytics, and/or Virtual Agent are beneficial.

10 months ago
Email Marketing Specialist
SERVICENOW PTE. LTD.

$8000 to $12000 (Monthly)

We are looking for a marketing operations specialist to produce and deploy automated marketing campaigns using our marketing automation tool, Marketo. This person should be open to learn how to use a marketing automation tool, HTML, process, communication and be able to document processes. The job will require learning how to develop and deploy marketing campaigns in Marketo (previous Marketo experience is not needed and will be taught). He/she will work closely with different Marketing teams to create innovative and cohesive marketing campaigns. He/she will also help with working in the tool and making the tool run better and more efficient.


So if you would like to learn how to use Marketo, are a quick learner and open to learn, and would thrive in a fast paced environment, we'd love to talk to you. If you have an eye for design and copy writing, that is a big bonus!




Responsibilities:



  • Work primarily in Marketo (marketing automation platform) creating campaigns for various types of marketing events and programs.

  • Development and implementation of email communications, contact segments, landing pages, and forms.

  • Engage with marketing managers on campaign requirements, campaign strategy, and how to best execute campaigns on their behalf.

  • Pull Marketo reporting data to show campaign effectiveness and provide feedback for marketing teams (click throughs, total registrations).

  • Maintain a very high standard of quality by delivering assets that are thoroughly QA’d.

  • Developing requirements for the improvements and enhancements with related to marketing operations and infrastructure.

  • Deploying and managing an Marketo marketing automation instance (or other marketing automation platform) at the global, enterprise, level (campaigns, programs, nurture programs, lead scoring, routing, best practices, and success / reporting metrics, etc.).

  • Work towards becoming an Marketo Product Master and receiving the certification.

  • See projects through the development and launch process in collaboration with cross functional teams.

  • An eye for design and copy writing is a huge plus!

  • Manage and deploy email campaigns including but not limited to copy reviews, structuring A/B or multivariate testing strategies, scheduling deliveries and reporting on email results.

  • Operations-minded, hands-on execution of email campaigns using marketing automation platform.

  • Proofreading the email content and provide recommendations based on email best practices.

  • Resolves rendering issues and ensures consistent rendering across email clients, web browsers, and mobile browsers.

  • Q/A campaigns for functionality, rendering, tracking and customer experience.

  • Building email lists based on database criteria or lists upload.

  • Responsible for email reporting and evaluating performance of campaigns; including customer engagement metrics, trends, and test results.

  • Have an understanding and be able to apply email best practices to a campaign.

  • Setup proper suppression, distribution, filters, targeting.

  • Monitor skips, bounces after launch to ensure campaigns launch as expected.

  • Analyze, troubleshoot, and resolve HTML assets and revise code where necessary to integrate with internal tools/platform.


Qualifications:



  • Minimum of 3yrs email automation marketing experience.

  • Strong hands-on experience in Marketo. Marketo certified is a big plus.

  • B2B email strategy experience; must have experience developing and managing strategic email and marketing testing plans.

  • Past marketing automation platform experience a plus however not required. Must be willing to learn and be trained.

  • Marketing experience or Marketing degree a plus.

  • Enjoy very technical, hands on computer based work.

  • Excellent communication skills. This is critical when working with different teams and executing campaigns to meet deadlines.

  • Strong work ethic and the drive to get the job done. This is a service type position; need to be able to knock campaigns out quickly, effectively, and correctly.

  • Able to handle repetitive tasks and execute tasks in a timely manner.

  • Self-reliant. Need to problem solve, know how to improvise, and work in an independent manner.

a year ago
Senior Field Marketing Manager, Industry Marketing
SERVICENOW PTE. LTD.

$12000 to $18000 (Monthly)

The ideal candidate will have proven experience managing pipeline generating marketing activities for field sales teams and in B2B technology marketing. He/She will be responsible for managing and executing demand generation campaigns and activities in their region as well as owning the relationship and building alignment with our core sales teams, sales management, inside sales teams, solution consultants and the extended product teams. Activities will include: forecasting, planning and executing effective marketing campaigns and events with a focus Industry specific programs with the goals of generating pipeline and expanding ServiceNow’s portfolio within current clients, and drive net new business.




Essential Tasks, Duties and Responsibilities



  • Be responsible for creating, managing and deploying integrated campaigns and customer experiences, with the aim of supports sales objectives and grows the customer base.

  • Establish a close and efficient two-way communication with sales leadership, marketing leadership, corporate and vertical marketing, the field sales teams and ServiceNow channels ecosystem.

  • Identify, develop and drive industry positioning and programs that uniquely differentiates ServiceNow in the key industries such as Financial Services, Telecommunication, Manufacturing etc.

  • Drive awareness, open doors to customer C suite and generate leads, primarily for our focus key accounts, and then scaling to other enterprise accounts as relevant.

  • Work with external analysts, industry associations, thought leaders and influencers, and develop new ecosystem relationships as needed.

  • Measure, optimize and constantly innovate by using tools, techniques, and various media or channels to improve campaign performance.


The ideal candidate should have:



  • More than 10 years’ experience preferably in a regional industry marketing capacity, with an emphasis on Financial Services and Telecommunications.

  • Have experience working in an international, matrix-based and collaborative organization setting.

  • Have working knowledge of digital marketing, content creation, messaging and execution.

  • Have strong communication skills, with a track record of collaborating and influencing across geographies and reporting lines.

  • Excellent written and verbal communication skills with demonstrated ability to communicate at the senior executive level.

  • Be a strategic thinker, have an ability to quickly grasp complex concepts and translate capabilities into customer benefits.

  • Excellent project planning and execution skills, with a strong sense of ownership and ability to multi-task, prioritise, anticipate possible obstacles and deliver viable solutions in a timely manner Possess a drive for excellence in execution and project management, achieving results by taking initiative, setting challenging goals, and holding people accountable.

  • Have solid storytelling and writing skills.

  • Knowledge of inbound and outbound digital marketing strategies – web, search, social, nurture, direct and relationship.

  • Ability to travel internationally (customer meetings and industry events).


Education & Qualifications



  • An undergraduate degree in marketing/business (or equivalent) is required and an advanced degree is strongly preferred.

a year ago
Director of Brand Management for APJ, Global Brand
SERVICENOW PTE. LTD.

$15000 to $22000 (Monthly)

Job Description


Bill McDermott highlighted in his Knowledge 2020 keynote that “ServiceNow will be the catalyst to redefine the enterprise—not as it is today, but as it must be tomorrow.” The opportunity across APJ is huge! The region is already home to some of the world’s greatest, most innovative companies doing amazing things. Brands like Vodafone and Coca-Cola European Partners using our Now Platform® to innovate, boost customer engagement and transform the employee experience. In APJ we work with well know innovators like Toyota, NTT Data and Scoot to enable data visibility, improve operations efficiency and provide modern employee experience.




At ServiceNow, we’re on a mission to define an industry and become an iconic brand at a global scale. This is your chance to impact the branding of one of the fastest growing tech companies in the world for an entire region with a current $1B run rate and 32% YoY growth rate. Reporting directly to our VP of Global Brand Strategy, Creative & Media, you will be our APJ leader for brand, where you will help grow awareness and build strong brand equity on our path to $10B. In this pivotal role, you will help us leverage brand to accelerate growth and capture the category. As an influential force, you will be highly embedded and matrixed within our APJ Strategy, Marketing and Communications organizations.




The top candidate will have expertise building world-class brands that are purpose-driven and have a deep understanding of the cultural nuances that span APJ. In this role, you will help us scale a brand that is both globally consistent and locally relevant. As such, we will look to you to provide strategic direction as well as feedback from the region in order to influence decision-making as we build strong brand equity together. This role is located in Singapore and future travel will be required.




What you get to do in this role:


Core Role



  • Accountability for brand health metrics and brand’s impact to the business success in APJ.

  • Be the feedback loop between regional teams in APJ and our Brand Team located in US, to inform the global evolution of brand to support business goals and best-in-class Customer & Employee experiences.

  • Engage with APJ Strategy, Marketing and Comms leaders to align brand strategy to business goals.

  • Accountability for driving a globally consistent brand experience throughout APJ, while ensuring the brand flexes to be relevant to cultural nuances.

  • An integral member of both the Global Brand and APJ Marketing Leadership Teams.


Key Responsibilities



  • Engage across the organization to understand business needs, while deepening an understanding of our brand purpose, promise and personality.

  • Set strategic priorities and roadmaps that influence how we evolve and extend our brand in APJ.

  • Drive the selection and training of agencies. Build a sustainable process that drives agility, innovation and quality.

  • Lead brand audits to measure consistency across key touchpoints with insights that will impact customer and employee experiences.


Planning + Strategy



  • Work closely with our SVP, Marketing Leadership and other executives to align strategies, objectives and activities.

  • Collaborate with leadership to develop annual and multi-year objectives that align with company-wide goals.

  • Create any number of complex business case-type presentations – analyzing data, determining how best to present the information, and creating the slides.

  • Be in the know; attend high-level meetings with our executive team from which you will develop actions, strategies and deliverables on behalf of the SVP.

  • Work with SVP to optimize program spend mix planning & budgeting, head count planning and modeling. Requires tight collaboration with finance FP&A, HR as well as Marketing Operations.


Operations



  • Drive key initiatives for CMO. These include corporate, marketing and cross-department within marketing projects. Requires defining and leading cross-functional teams.

  • Drive and support operational meetings. Including Annual Operating Planning, Global Marketing & Campaign Planning, Quarterly. Business Reviews (QBRs), Board meetings, All Hands meetings, staff meeting and other communication events.

  • Own programming SVP staff meetings to maximum effectiveness, including agenda, notes, actions, and reporting.

  • Identify and take on ad hoc strategic projects.

  • Work closely with SVP’s executive assistant to develop a process to effectively manage the SVP’s time.

  • Support all executive and marketing leadership reporting requirements.


Communications



  • Work closely with strategic marketing and corporate communications to drive marketing executive internal and external facing communications.

  • Communicate SVP priorities, activities, and results to the larger organization, while ensuring deliverables are met.

  • Recommend communication opportunities.


Critical Success Behaviors



  • Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Flexibility and Adaptability – Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

  • Influencing – Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

  • Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

  • Organizational Savvy and Politics – Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

  • Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.


Qualifications


To be successful in this role you have:



  • Future travel is a key part of this role.

  • 10+ years of agency and corporate experience leading strategies for purpose-driven brands that deliver measurable business outcomes.

  • Bachelor’s degree in Brand Management, Brand Marketing or related field required, MBA is a plus.

  • Prior experience in helping fast growth Tech brands grow and expand in key APJ markets.

  • Fluency in both English & Mandarin required. Additional Asian languages (e.g. Bahasa, Japanese are a plus!).


Skills



  • High energy with the ability to lead meaningful change in an extremely dynamic environment.

  • Elevated strategic thinker, who is analytical and able to drive measurable results.

  • Outstanding communicator with the ability to build relationships, influence across all levels, and drive smart decision-making.

  • Proven ability to drive detailed brand plans based on a deep understanding of business goals and brand strategies.

  • Strong sense of accountability, brand ownership and ability to coach down, up and across levels and geographies.

  • 15+ years of marketing experience in operational & program roles in a technology organization OR high-tech/SaaS industry experience.

  • Discretion, executive presence, strong verbal and written communication skills. Ability to communicate appropriately at all levels of the organization.

  • Advanced MS PowerPoint, including the ability to take complex data and simplify it for decision making.

  • Advanced problem-solving, conflict resolution, active listening, and time management skills.

  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement.

  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time.

  • Experience working in a fast-paced, team environment.

  • Proven, strong team player – able to work strategically and in a hands-on fashion.

  • Knowledge of the enterprise software market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful. B-to-B marketing experience as must.

  • This person should have experience in both large, sophisticated company environments as well as small high growth companies.

  • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results.

a year ago