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Careers at Singapore Customs

Singapore Customs is a government agency under the Ministry of Finance. Re-constituted on 1 April 2003, Singapore Customs is the lead agency on trade facilitation and revenue enforcement matters. It is also responsible for the implementation of customs and trade enforcement measures including those related to Free Trade Agreements and strategic goods.

Singapore Customs

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Jobs at Singapore Customs

Management Executive (1-year contract)
SINGAPORE CUSTOMS

(Monthly)

JD Operations: Ops Planning and Implementation

The Networked Trade Platform Office (NTPO) in Singapore Customs drives the development and implementation of the Networked Trade Platform (NTP) initiatives.  - https://www.customs.gov.sg/businesses/national-single-window/networked-trade-platform

 

Job brief

You will play a key role in designing and optimising NTP’s process and operations to drive digital transformation in trade. You will collaborate with internal and external stakeholders to develop procedures and IT processes to achieve operational excellence. 

 

Responsibilities

•              Identify opportunities for improvements, digitalisation and automation of NTP’s workflows and processes

•              Review and streamline NTP work processes, develop procedures (SOPs), policies and standards

•              Work closely with various teams (e.g. programmes, policy, IT colleagues) to specify requirements for new platform services and ensure smooth implementation.

•              Monitor the usage of NTP and analyse usage statistics and patterns, compile accurate reports for senior management

•              Plan and conduct outreach to NTP users to optimise their usage of NTP

•              Any duties as assigned 

Requirements

•               Relevant experience in customer service and a strong empathy for customers’ journey

•               Knowledge of trade-related process would be an advantage

•               Possess Systems-level thinking, is meticulous and detailed-oriented. Able to focus on systems level outcome while working processes at the detailed operational levels.

•               Some interest and/or knowledge in IT, particularly digital data standards, structures and how data is shared across systems

•               Excellent presentation, written and verbal communication skills

•               Able to handle multiple projects at the same time and work under pressure

•               Creative and willing to challenge status quo

•               Ability to work well with a team

a year ago
Management Executive (1-year contract)
SINGAPORE CUSTOMS

(Monthly)

Programmes and Outreach

The Networked Trade Platform Office (NTPO) in Singapore Customs drives the development and implementation of the Networked Trade Platform (NTP) initiatives.  - https://www.customs.gov.sg/businesses/national-single-window/networked-trade-platform

 

Job Description

As a programme and outreach executive, your role is to identify and grow the NTP’s suite of digital trade services and network of cross-border digital connectivity. You will identify and engage internal and external stakeholders in Singapore and abroad to digitise and redesign trade-related transactions for the benefit of the ecosystem and to support Singapore’s trade competitiveness. 

You will identify, plan, co-design the development, and drive the adoption of new and innovative digital trade transactions in regulatory or commercial processes. You will also be involved in identifying and implementing data sharing and data reuse initiatives in trade.

Responsibilities

•              Identify opportunities for process, product or policy improvements, digitalisation and automation of workflows and processes

•              Work closely with internal and external stakeholders to plan the change

•              Identify challenges and success factors in the change journey and take these into account when planning and implementing the digitalisation for various stakeholders

•              Collaborate with stakeholders to implement, monitor and track the performance of digitalisation initiatives

•              Plan and conduct outreach to targeted end users groups

•              Any duties as assigned

Requirements

•                     Some experience in the public sector in policy and programme design, and process innovation is preferred.

•                     Prior experience in trade-related transactions would be an advantage.

•                     Strong policy instinct and entrepreneurial mindset. Able to spot opportunities for innovation and improvement at both the process and systems levels.

•                     Excellent communicator and has good collaborative skills, with a proven track record in starting, managing and successfully completing projects involving stakeholders with differing interests.

•                     Relevant experience and working knowledge of more than one trade and trade-related industry or process (e.g. logistics, trade finance, supply chain management, etc) would be an advantage

 

a year ago