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TIKTOK PTE. LTD.

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Jobs at TIKTOK PTE. LTD.

Head of Manager Development, Monetization Integrity
TIKTOK PTE. LTD.

$8000 to $16000 (Monthly)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Dublin, London Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.



The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. We work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.



We are actively looking for a Program Manager for Management Development in our Monetization Integrity organization. This role will help us define our learning journeys for People Managers in Monetization Integrity. The ideal candidate will help draft the vision, roadmap and measurement strategy for how we upskill our People Managers. Moreover, this candidate would be the leader for individual contributors supporting the implementation and measurement of these programs.



Responsiblities

- Lead a team of Training Program Managers who will implement Manager Development Programs

- Be a champion of our vision of Manager Development Programs for Monetization Integrity

- Develop and maintain our roadmap for our Manager Development Programs globally

- Partner with other training teams across the company to ensure we partner on similar programs together to minimize duplication

- Define and implement our training measurement for Manager Development Programs

- Partner with our training centers of excellence to identify opportunities for scaling, automating and measuring success of Manager Development programs in Monetization Integrity

- Develop the relationship with external training vendors to train our in-house Managers for critical management skills

- Be a thought leader on latest trends in the training space

- Develop a coaching framework that our people managers across Monetization Integrity can leverage on their day-to-day activities with their direct reports

- Develop a change management framework that our people managers across Monetization Integrity can leverage on their day-to-day activities with their direct reports

- Facilitate critical Manager Development programs and/or initiatives

Qualifications


- Considerable professional work experience in the training space with deep understanding of how training teams function

- Excellent understanding of the training ecosystem including the latest trends in management development

- Strong program management skills

- Strong communications skills especially in influencing senior stakeholders on management development strategy and skills

- Strong project management skills

- Strong influencing skills

- Strong relationship building skills



TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals should not be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.
10 months ago
Software Engineer, Privacy
TIKTOK PTE. LTD.

$10000 to $20000 (Monthly)

Responsibilities:


Founded in 2012, ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures and geographies. With a suite of more than a dozen products, including TikTok, Douyin, Toutiao, Helo and Resso, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages.


Our team protects users on our platform by promoting privacy by design; we design architectures that treats user data respectfully, with transparency, and in line with reasonable practices. Data privacy engineering is a new technological territory that hasn't been well defined in our industry; by joining the team, you will have chance to refine the data privacy framework, use advanced privacy technology, and make a big impact across all our platforms and our community.


As a Software Engineer on our team, you will:


- Design, build, and maintain systems that enhance privacy across ByteDance's platforms such as TikTok.


- Work with engineering and product teams to ensure what we build is compliant with privacy laws and regulations from a technical perspective.


- Respond to privacy incidents, if they occur, including collecting information on scope and root cause as well as managing remediation.


Qualifications


Minimum Qualifications:


- BS/MS Degree in Computer Science or related major, with 2 years of working experience.


- Experienced in building backend services for large-scale consumer-facing applications.


- Proficiency in at least one of following languages: Java, Go, C++, Python, Java.


- Deep understanding of computer architectures, data structures and algorithms.


- Good team communication and collaboration skills. Preferred Qualifications:


- 2+ years of industry experience developing and implementing privacy features and solutions.


- Comfortable with communicating across disciplines (e.g. engineering, legal, policy).

10 months ago
Software Engineer, Privacy
TIKTOK PTE. LTD.

$5000 to $10000 (Monthly)

Responsibilities:


Founded in 2012, ByteDance is a technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures and geographies. With a suite of more than a dozen products, including TikTok, Douyin, Toutiao, Helo and Resso, ByteDance now has a portfolio of applications available in over 150 markets and 75 languages.


Our team protects users on our platform by promoting privacy by design; we design architectures that treats user data respectfully, with transparency, and in line with reasonable practices. Data privacy engineering is a new technological territory that hasn't been well defined in our industry; by joining the team, you will have chance to refine the data privacy framework, use advanced privacy technology, and make a big impact across all our platforms and our community.


As a Software Engineer on our team, you will:


- Design, build, and maintain systems that enhance privacy across ByteDance's platforms such as TikTok.


- Work with engineering and product teams to ensure what we build is compliant with privacy laws and regulations from a technical perspective.


- Respond to privacy incidents, if they occur, including collecting information on scope and root cause as well as managing remediation.


Qualifications


Minimum Qualifications:


- BS/MS Degree in Computer Science or related major, with 2 years of working experience.


- Experienced in building backend services for large-scale consumer-facing applications.


- Proficiency in at least one of following languages: Java, Go, C++, Python, Java.


- Deep understanding of computer architectures, data structures and algorithms.


- Good team communication and collaboration skills. Preferred Qualifications:


- 2+ years of industry experience developing and implementing privacy features and solutions.


- Comfortable with communicating across disciplines (e.g. engineering, legal, policy).

10 months ago
Backend Engineer - TikTok Data
TIKTOK PTE. LTD.

$10000 to $20000 (Monthly)

About TikTok


TikTok is the world's leading destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and moments that matter in everyday life. TikTok empowers everyone to be a creator directly from their smartphones and is committed to building a community by encouraging users to share their passion and creative expression through their videos. TikTok has offices in Beijing, Berlin, Jakarta, London, Los Angeles, Moscow, Mumbai, Sao Paulo, Seoul, Shanghai, Singapore, and Tokyo. In 2018, TikTok was one of the most downloaded apps in the world. TikTok is available worldwide for iOS and Android. Visit tiktok.com.


Team Introduction


The mission of the Data Platform Singapore Business Partnering (DPSG BP) team is to empower the TikTok e-commerce business with data. Our goal is to build a Data Warehouse that can cater to batch and streaming data, Data Products that provide useful information to build efficient data metrics & dashboards which will be used to make smarter business decisions to support business growth. If you're looking for a challenging ground to push your limits, this is the team for you!


Backend/Systems Engineer - TikTok (SG)


Job Description:



  • Own backend/systems work for TikTok short video platform. Building world class distributed system in C++, Python, Java. Building great system for Produce Engineers and users

  • Own the design and implementaion of online services, offline data processing systems. Own user engagement metrics, developer efficiency, stability.

  • Implement great compute, storage, monitoring, debug system for product teams.

  • Improve the efficiency of hardware, people, company through technology and management techniques


Requirements:



  • Ownership and proactive thinking

  • Good data structure and programming capability (in any modern programming language).

  • Bonus if having ACM-ICPC experience.

  • Have good taste technically, open to learn, interested in working as a world class engineer.

10 months ago
Backend Engineer - TikTok Data
TIKTOK PTE. LTD.

$5000 to $10000 (Monthly)

Is the world's leading destination for short-form mobile videos. Our mission is to capture and present the world's creativity, knowledge, and moments that matter in everyday life. TikTok empowers everyone to be a creator directly from their smartphones and is committed to building a community by encouraging users to share their passion and creative expression through their videos. TikTok has offices in Beijing, Berlin, Jakarta, London, Los Angeles, Moscow, Mumbai, Sao Paulo, Seoul, Shanghai, Singapore, and Tokyo. In 2018, TikTok was one of the most downloaded apps in the world. TikTok is available worldwide for iOS and Android. Visit tiktok.com.


Team Introduction:


The mission of the Data Platform Singapore Business Partnering (DPSG BP) team is to empower the TikTok e-commerce business with data. Our goal is to build a Data Warehouse that can cater to batch and streaming data, Data Products that provide useful information to build efficient data metrics & dashboards which will be used to make smarter business decisions to support business growth. If you're looking for a challenging ground to push your limits, this is the team for you!


Backend/Systems Engineer - TikTok (SG)


Job Description:



  • Own backend/systems work for TikTok short video platform. Building world class distributed system in C++, Python, Java. Building great system for Produce Engineers and users

  • Own the design and implementaion of online services, offline data processing systems. Own user engagement metrics, developer efficiency, stability.

  • Implement great compute, storage, monitoring, debug system for product teams.

  • Improve the efficiency of hardware, people, company through technology and management techniques


Requirements:



  • Ownership and proactive thinking

  • Good data structure and programming capability (in any modern programming language).

  • Bonus if having ACM-ICPC experience.

  • Have good taste technically, open to learn, interested in working as a world class engineer.

10 months ago
E-commerce Head of Customer Service and Seller Support Delivery - SEA
TIKTOK PTE. LTD.

$10000 to $20000 (Monthly)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.




E-Commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. The Service and Experience team is part of the GNE organization and includes the functions of Customer Service, Seller Support, Creator Support, Global Operation Excellence and Global Experience Management. Our mission is to provide world-class service and experience for customers, sellers and creators. SET is looking for a regional service delivery head to manage our service delivery on a day-to-day basis and drive continuous improvement together with in-house teams and Business Process Outsourcing suppliers.




Responsibilities - What You'll Do



  • Work with Business Process Outsourcing (BPO) suppliers to ensure a high-performing tier 1 team to provide world-class services to customers, sellers and creators. Make sure all tier 1 hiring needs are met and front-line service quality meets our targets.

  • Build and ensure a high-performing Tier2 customer service team that will deliver operational excellence to our Tier1 staff and users/sellers/creators.

  • Build teams to solve seller and customer disputes by following platform rules, answer seller inquiries and conduct seller education programs to help with seller success.

  • Define success metrics and manage team KPIs by coaching and providing guidance to ensure metrics and quality targets are achieved.

  • Proactively seek solutions to improve operational efficiency and quality by working with product, operation and policy teams.

  • Implement best practices, set up processes and policies to cover inquiries, disputes and complaints to make sure service SOPs are in line with each country's customer demands and local regulations.

  • Interpret reporting and analysis to drive service excellence initiatives, and use data insights to drive product improvements on both user-facing processes and agent-facing tools and systems.

  • Identify training needs for both BPO sites as well as Tier2 staff to make sure all positions can receive the necessary knowledge and tools to perform their jobs.


Qualifications - Who We're Looking For



  • BA/BS degree or equivalent practical experience, advanced degree preferred.

  • At least 8+ years of experience with 2+ years in managing global teams and 5+ years in managing people in customer service and seller success fields.

  • Experience in building, managing and influencing relationships with senior stakeholders, using data to generate insights and solving complex problems.

  • Strong leadership, self-motivated and able to thrive in ambiguity and a matrixed environment.

  • Ability to function independently and within a team environment with demonstrated tracking records in motivating and coaching staff to maximize their individual potential.

  • Experience in E-Commerce or marketplace platforms is a plus.

  • Experience within the E-Commerce industry is a plus.

  • Bilingualism is highly preferred but not required.

10 months ago
Business Solution Manager / Business Product Manager / Senior Business Product Manager
TIKTOK PTE. LTD.

$7000 to $14000 (Monthly)

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.




In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. The Global Payment team is now hiring for a Business Solution Manager based in Singapore and supporting our business globally




Responsibilities


-Responsible to provide end to end payment solution to business lines with payment demand in Bytedance Group


-Responsible to implement the solution from design to go-live.


-Responsible to ensure performance of payment solution as a competitive advantage of the business product to other similar products in the market Responsible to provide advice of any request or demands from business lines with expertise


-Responsible to solve issues with related to payment solution in time


-Responsible for strategy and roadmap planning and get solution implemented


-Keep learning and deep understanding Global Payment Product capability and landscape




Qualifications


-In-depth knowledge of international payment and how internet product business work


-Familiar with internet product and where payment can help -Strong ownership and learning capability


-Ability to solve complex problem with strong analytical skillset and problem solving ownership mindset


-Target oriented and Result oriented


-Excellent communication skill with internal and external partners

10 months ago
Advertising Content Moderator
TIKTOK PTE. LTD.

$3500 to $7000 (Monthly)

About TikTok


TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.




Monetization Integrity (MI)


As a part of monetization department, MI should be specifically designed to best serve monetization needs. MI is synonymous with content safety as severe leakage could be fatal to our apps, but it's different from content safety in that: overkill in content safety lead to damage to user experience (hard to measure), whereas overkill in monetization means instant loss of profit. This means for us, controlling overkill is as important as controlling leakage. ⁣MI is positioned to be one of the engines to drive growth.




What will I be doing?



  • You will ensure legal compliance and safety of advertising content uploaded to our platform.

  • You are responsible for the development, improvement, and maintenance of standards for the security of our online communities.

  • You will improve the advertising content management strategy for short video platforms.

  • You are responsible for coordinating with supervising departments for timely management of advertising content that violates our policies.


What should I bring with me?



  • You are a fast learner and a good communicator and can speak, read and write fluently in English (proficiency in other languages is an added advantage).

  • You possess cultural sensitivity and understanding relating to global/ regional current affairs. Familiarity with internet laws and regulations, in particular reviewing online content, would be a good plus.

  • You pay attention to detail and have a passion for maintaining a high standard of work.

  • You have the resilience and persistence to handle routine daily tasks efficiently and accurately.

  • You have active usage and interest in short video platforms.

  • Experience in a BPO/call center/customer service environment is a plus.

  • Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit materials.

  • You have experience in working in a content moderation role






TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

10 months ago
APAC IT Auditor & Data Analyst
TIKTOK PTE. LTD.

$7500 to $15000 (Monthly)

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.




We are looking for a highly qualified, motivated, and entrepreneurial IT audit & data analysis professional based in Singapore. The Senior IT Auditor will be responsible for



  • Identify and acquire the necessary data from relevant source systems needed for the audit projects.

  • Planning, development, and execution data analysis procedures to create sustainable and repeatable data analytics in the assessment of IT and business processes.

  • Assist in all phases (planning, fieldwork, and reporting) of the IT audit projects which includes but is not limited to performing walkthroughs, testing of technology controls across the Information Security Governance and Operations, Incident Response, Identity & Access Management, Data Privacy, Application Vulnerability Management, etc




Qualifications



  • Has a university degree.

  • Preferred areas of study: Information Systems or Computer Science, engineering, or comparable qualification/background

  • Familiar with data analytics tools (e.g. SQL, Python)

  • Internal Audit Experience: 6-8 years of progressive experience.

  • Industry Experience: Prior intelligence experience in E-commerce, internet, High-tech, Telco, financial, or other fast paced and global environments.

  • Information security and data privacy experiences will be of added advantage.

  • Open to 20%-30% travel. Please note that this will only be applicable when travel restrictions are lifted.

  • Preferred certifications: CISA, CISSP, CISM, CIA etc.

10 months ago
Fraud Management (Chargeback) - Analyst / Senior Analyst
TIKTOK PTE. LTD.

$5000 to $10000 (Monthly)

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.


In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.


Responsibilities



  • Perform investigations and analysis of cardholder disputed transactions as per card scheme regulation

  • Review daily processing system chargeback and retrieval reports

  • Identify fraud related patterns and resolve escalated issues from the team

  • Keep current on card scheme rules and regulation

  • Support the risk team in various initiatives and ad hoc projects as required

  • Work individually and with peers to help achieve the overall goals of the risk team


Qualifications



  • 2+ years of experience in acquiring scheme rules

  • Strong understanding of the payment technology industry (including chargeback/dispute lifecycle)

  • Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership

  • Confident communicator with the ability to interact at all levels, including working closely with cross functional teams

  • Aptitude to identify new ways to approach risk management and to think creatively

10 months ago
Business Development Intern
TIKTOK PTE. LTD.

$1000 to $2000 (Monthly)

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. The Global Payment team is looking to hire a Business Development Intern based in Singapore for a 6 month internship.


Responsibilities



  • Collaborate with internal cross-functional team members - business solution, channel ops, product, technology, legal, compliance and finance

  • Explore potential partnerships with external payment channel partners - global, regional or local

  • Co-create strategic partnerships framework for global payment with fellow business development and strategy team

  • Create presentations and understand how to make data visually appealing and simple to both navigate and comprehend for business operations, including drawing upon quantitative and qualitative data

  • Identify key metrics and aggregate data from disparate sources to track progress of the business and its highest priority initiatives

  • Take charge of identifying information sources, gathering and interpreting data, executing analysis, and presenting findings to cross functional teams and stakeholders; conduct and/or lead key qualitative (e.g., primary research, synthesis of secondary data sources) and quantitative (e.g., Excel and SQL) analysis in support of deliverables. Key analysis will include market sizing, opportunity assessment and business case development. Partner with Market Insights team to understand trends in the payments and competitive landscape and translate them into strategic insights for the segment.

  • Identify key business levers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data driven decision-making

  • Lead and participate in special projects/initiatives: innovate and implement large-scale quality improvements to processes and/or systems by conducting data analysis and making recommendations, troubleshooting technical issues, and refining processes around customer support


Qualifications


Basic Requirements:



  • Third year or final year student with majors in finance or marketing.

  • Can multi-task and execute tasks with only general supervision. Must be detail oriented.

  • Experience using Windows, MS Word.

  • Advanced with MS Excel and PowerPoint.

  • Strong problem-solving ability; self-starter

  • Excellent communication skills (written and verbal)

  • Demonstrated experience, familiarity and ease with handling data sets and crunching numbers

  • Strong written and verbal communication skills with the ability to translate complex problems into simpler terms, and effectively influence both peers and senior leadership

  • Bilingual in English and Chinese is a plus as it would help while speaking to overseas stakeholders

10 months ago
Payments Fraud Analyst
TIKTOK PTE. LTD.

$10000 to $20000 (Monthly)

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.


Responsibilities - What You'll Do



  • Analyse large and complex data sets to detect potential payments fraud and deliver actionable insights

  • Contribute to the design of the fraud risk rules in line with defined roadmap and risk appetite

  • Keep current on various fraud trends that might affect the payment industry

  • Continuously evolve the fraud strategies and models to improve the key risk metrics

  • Support the risk team in various initiatives and ad hoc projects as required


Qualifications - Who We're Looking For



  • 3-5 years of experience in payments fraud analytics

  • Strong understanding of the payment technology industry, including solid knowledge of fraud prevention tools

  • Proficiency in data analysis and statistical analysis tools such as SQL, R and Python

  • Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership

  • Confident communicator with the ability to interact at all levels, including working closely with cross functional teams

  • Aptitude to identify new ways to approach risk management and to think creatively

10 months ago