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Building digital brands

We help some of the world’s most admired companies build brand love. Whether you’re a digital brand at heart or a traditional brand looking to create meaningful relationships with your audience, we build brands through connected digital experiences.

Inspire. Engage. Inform.

To build love, brands need to empower consumers. Toaster’s people-first philosophy puts the user at the centre to create compelling campaigns, useful services and products which enable. Insights form a strategic foundation, generating ideas that inspire, engage and inform.

Unified by design

Toaster works to unify the brand experience through impactful art direction and clean, beautifully-crafted design. We create communication, brand and product design that stands out in a noisy world.

Embracing emerging technology

Every new technology presents brands with an opportunity to engage with consumers in a new way. Toaster’s experience with emerging technology and the way people use it means we can create pioneering digital experiences across the whole spectrum of devices, apps and platforms. Our solutions are always secure, robust and highly scalable.

Innovation through collaboration

Good ideas can come from anywhere. We believe true innovation happens when input comes from all disciplines - so we encourage collaboration through our flat and open structure. This ethos leads us to foster more collaborative ways of working with our clients - as partners.


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Account Manager

$4500 (Monthly)

The role

As part of the Client Management team, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be responsible for managing projects from brief to final delivery in collaboration with other departments. You will be client focused and require good communication, organisation and time management skills to manage your clients and internal departments, while always focusing on quality, process and profitability.


Client Management Responsibilities

  • Key point of contact for clients and vendors based in the Japan market.

  • Immerse yourself in the client's brand and offering

  • Set and manage client expectations, deliverables and timeframes

  • Ensure clients understand agreed workflows and manage them through the process

  • Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow

  • Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

  • Identify areas for improvement of existing workflow and processes which could benefit Toaster and/or the client

  • Build strong day to day relationships with all clients and agency stakeholders - communication is key

  • Demonstrate ability to write, prepare and present documents/ briefs, presentations and reports that are tailored to each clients, style, preference, knowledge and experience

Project Management Responsibilities

  • Consistently deliver against all contractual obligations include SLAs and KPIs

  • Ensure clear division of responsibility for appropriate files at each stage of the project

  • Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality

  • Where project managers/producers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedule, timings, delays etc.

  • Manage, monitor and update all timelines and set realistic expectations with clients

  • Monitor internal workflows, identify areas for improvement and make recommendations

  • Follow agreed workflows and utilise relevant project management tools

  • Check all materials/deliverables and ensure quality control procedures have been followed before sending to clients

  • Liaise with media agencies/suppliers to obtain schedules, technical specifications and copy dates, alert any delays.

  • Collate any information needed for input to client reports and presentations

  • Ensure that trackers are updated at all times

  • Provide translation for projects, clients and vendors based in the Japan market.

Quality Control Responsibilities

  • Act as a brand/QC guardian - always ensure brand guidelines and QC checklists and procedures are followed

  • Ensure all parties are aware of brand and QC guidelines, ensure internal summaries are developed and distributed if necessary

  • Highlight and escalate quality control issues

Financial Responsibilities

  • Ensure full compliance with all financial procedures and policies

  • Assist with financial reporting and smooth running of the finance function

  • Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by Line Managers

  • Contribute to budgeting and forecasting process

  • Review and negotiate vendor rates on an ongoing basis to ensure optimal profitability

  • Help develop initiatives to maximise profitability

Resource Management

  • Work closely with all key deliverable team (Client Servicing, Creative and Tech) in ensuring work flows efficiently through the agency from the initial brief to delivery

  • Coordinate with global resourcing team to ensure all resources are effectively and creatively deployed across the agency

Internal Responsibilities

  • Demonstrate a thorough understanding of the Toaster’s business model, services and technology

  • Demonstrate an understanding of the internal organisational structure - who to go to for all eventualities

  • Ensure optimum productivity levels are achieved and team morale is high

  • Identify and escalate when resource can be utilised by other teams

  • Ensure timesheets are submitted and completed on time and allocated to the correct accounts


  • Bachelor’s degree or equivalent (humanities or social science desirable)

  • Minimum of 2 years experience in an advertising/creative agency managing international clients in multiple markets with multiple stakeholders desirable

  • This role involves working with both English and Japanese speaking clients - professional proficiency in English and Japanese is essential

  • Experience working with global tech clients, such as Google

  • Experience of budgeting and forecasting

  • Strong time management/prioritisation skills

  • Capable of managing projects independently

  • Confident communicator to both internal and external stakeholders

  • Strong numeracy skills

  • Strong IT literacy, including experience working professionally with all Google platforms such as docs, sheets and slides

2 years ago