Customer Service Executive

$1 800 - 2 500mon.

Manfield Employment Services Pte Ltd

Changi North Way, Singapore

123+ applicants

2 months ago


Job Description:

Our client is a leading logistics service company, and they are looking to hire a Customer Service Executive to join their team.

Job Summary:

The role is to provide the best customer service by ensuring timely and accurate processing of orders received. 

Job Duties:

  • Manage and assist in the processing of order thru hotlines, fax, sales order and online to ensure timely and accurate.
  • Always ensure achievement of departmental service level.
  • Ensure procedures for processing of item with sales restrictions, order that require price approval and other customers specified requirement are strictly adhered to.
  • Communicating with customers and relevant stakeholders (external and internal) through the appropriate channels
  • Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
  • Responsible for collection of information and timely log in of feedback in the CRM system.
  • Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
  • Ensure timely feedback of all problems and issues from customers and principals.
  • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
  • Ensure strict adherence and compliance to ISO procedures.
  • Any other tasks that may be assigned.


  • Min Diploma or equivalent
  • 2 years relevant experience in logistics operations or customer service role preferred. Those without experience are welcomed to apply

Other Information:

  • Attractive salary package
  • 5 days work week
  • AWS + Variable Bonus


Interested Candidates, please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to:


Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Grace Lim

EA Personnel Reg No.: R2095868

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