Customer Service Executive

Job Description:

Our client is a leading logistics service company, and they are looking to hire a Customer Service Executive to join their team.

Job Summary:

The role is to provide the best customer service by ensuring timely and accurate processing of orders received. 

Job Duties:

• Manage and assist in the processing of order thru hotlines, fax, sales order and online to ensure timely and accurate.
• Always ensure achievement of departmental service level.
• Ensure procedures for processing of item with sales restrictions, order that require price approval and other customers specified requirement are strictly adhered to.
• Communicating with customers and relevant stakeholders (external and internal) through the appropriate channels
• Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
• Responsible for collection of information and timely log in of feedback in the CRM system.
• Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
• Ensure strict adherence and compliance to ISO procedures.
• Any other tasks that may be assigned.

Requirements:

• Min Diploma or equivalent
• 2 years relevant experience in logistics operations or customer service role preferred. Those without experience are welcomed to apply

Other Information:

• Attractive salary package
• 5 days work week
• AWS + Variable Bonus

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Interested Candidates, please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: grace.lim@manfield.com.sg

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Grace Lim

EA Personnel Reg No.: R2095868

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