Technical Support Supervisor(Singaporean only/East area)

Responsibilities:

• Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA

• Plan and organise the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products and its timely execution in accordance to SLA

• Plan the work schedule of the Technical Support team

• Advise end-users and customer of potential problems and follow up on them

• Interact with end-users and customers to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution

• Ensure proper inventory control and timely procurement of equipment spares

• Assist in the proper installation, testing and commissioning, and smooth operation of the Division’s product at customer’s site

Personal Attributes:

• Possesses good communication and customer service skills.

• Exhibits cross collaboration teamwork

• Is self-motivated, resourceful and result-oriented

• Possesses good follow up

• Strong commitment to meeting customer’s SLA

Requirements:

• Diploma or equivalent in Biomedical, Security Technology and other related studies

• Minimum 5 years’ experience with at least 2 years of supervisory experience in related industry

• Strong technical knowledge with and certification on in-house products

• Able to deal with routine tasks and perform tasks with some level of complexity.

• Take decisions for own tasks in defined degree of freedom.

• Able to solve problems in most cases and within guidelines.

• Works independently within guidelines, defined procedures and direction.

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to / Call

Manfield Employment Services Pte Ltd

EA Licence No:95C2823

Posting Personnel: Koh Wei Feng

EA Personnel Registration No: R1987490