Barista cum Baker

RESPONSIBILITIES: 

• Prepares and sell coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as expresso, café latte, cappuccino and etc. 
• Welcome customers by determining their coffee interests and needs, making recommendations and providing exceptional customer service. 
• Anticipates customer and store needs by constantly evaluating environment and customer for cues. 
• Maintains a clean and organized workplace so that peers can locate resources and product as needed
• Maintains inventories by replenishing coffee bean supply; maintaining supplies, pastries and cookies at coffee bar. 
• Decorating and displaying finished products. 
• Keeping records relating to deliveries, inventory and production levels. 
• Maintains safe and healthy work environment by following organization TSL requirement. 
• Keeps equipment operating by following operating instructions and performing preventive maintenance. 
• Ensure the hygiene standards and food safety policy is adhere at all time. 
• Ensure the freezers, refrigerators or heating equipment is in functioning condition. 
• Assist in collection of payment at cashier counter when required.
• Assist in stock management. 
• Feedback to Store Manager on customers’ feedback, stock supplies or any area of improvement.  
• Clean and sanitize work areas and equipment regularly in accordance to TSL requirement. 
• Any other ad-hoc duties given by managers 

QUALIFICATIONS, EXPERIENCE, SKILLS and OPPORTUNITIES 

• On-job training and promising career development opportunities within M&S 
• Possess a pleasant and cheerful disposition
• Able to work on rotating shifts, weekends and public holiday 
• Conversant in English 
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment. 
• Attention to detail, especially when performing quality inspections on ingredients and products.