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3 months Customer Service Associates (Front Desk) - West (URGENT) 115015

Part TimeContract
Jurong East Central 1, JCube, Singapore
Not responsive
0

$10 (Hourly)

Posted a year ago

Job responsibilities:

  • Acquire a strong working knowledge of the organisation’s programmes, services and processes.
  • Ability to deliver a professional and high-quality service experience in a customer-facing role.
  • Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
  • Ensure that queue management is being practiced at the front desk.
  • Assist with crowd management during the peak periods.
  • To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
  • Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
  • Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
  • Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
  • Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

  • Possesses at least GCE ‘O’ levels.
  • Required to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Strong proficiency in written and spoken English.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Able to work in a fast-paced environment.
  • Familiar with CRM systems and practices

Interested applicants please send in resume to

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:

Email Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

If you have questions about this job, please click on apply. The employer will contact you then.

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