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customer support representative - CUSTOMER SUPPORT REPRESENTATIVE

TREEDOTS ENTERPRISE (PRIVATE LIMITED)
Sin Ming Lane, Midview City, Singapore

$2200 to $2500 (Monthly)

Full Time

BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.

As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.

Responsibilities:

●Contact existing customers via outgoing calls to explain how our app works and show them the benefits.

●Proactively guide customers through the onboarding process onto our platforms.

●Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.

●Payment method conversion for customers.

●Liaise with relevant departments to drive customer resolution.

Monitors and enhances consistent client service levels to ensure 100% client retention.

Requirements:

●Great communication and interpersonal skills.

●Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.

●Strong ownership in your performance and its impact on the company.

●Prior experience in Customer Service strongly preferred.

●Proficiency in multiple languages and dialects would be a bonus.

Other Information:

●Medical Benefits

●Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc..)

●Working Location: North

●Working Hours: 5 Days work week (with one weekend), Office Hours

a day ago