BCBG is a platform that helps to redistribute unsold inventories in the F&B market from suppliers to businesses like restaurants, cafes etc. Through this platform, we aim to improve efficiency and productivity of F&B users to achieve more with less resources and prevent any unnecessary wastage.
As a Customer Support Representative, you will play a key role in delivering a human support experience to our partners, through excellent communication, creative problem-solving and a thorough knowledge of our technology. Your end goal is to increase productivity and impact - internally and externally.
Responsibilities:
●Contact existing customers via outgoing calls to explain how our app works and show them the benefits.
●Proactively guide customers through the onboarding process onto our platforms.
●Handle incoming queries and feedback from customers and provide technical and product support via multiple channels.
●Payment method conversion for customers.
●Liaise with relevant departments to drive customer resolution.
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Monitors and enhances consistent client service levels to ensure 100% client retention.
Requirements:
●Great communication and interpersonal skills.
●Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems.
●Strong ownership in your performance and its impact on the company.
●Prior experience in Customer Service strongly preferred.
●Proficiency in multiple languages and dialects would be a bonus.
Other Information:
●Medical Benefits
●Leave Benefits (Annual, Medical, Hospitalization, Childcare, Birthday etc..)
●Working Location: North
●Working Hours: 5 Days work week (with one weekend), Office Hours
