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Analyst, Client Service- Client Account Manager 343903

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$3825 to $5100 (Monthly)

Posted a year ago

Responsibilities:



  • Works with external clients to resolve moderately complex day-to-day issues, navigate organization structure and direct them to appropriate resources at BNY Mellon.

  • Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.

  • Applies intermediate problem solving skills, experience and judgement to analyze information.

  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed. Uses knowledge of client issues and needs to contribute to business development efforts.

  • Take charge and drive client’s initiative.

  • Work with Service Directors/RM/Product specialist to deliver best in class solutions to client.

  • Provides guidance to less experienced team members. Supports multiple, moderately complex client accounts.

  • Uses communication skills to deliver high quality service to a specialized client base and internal operation teams.

  • Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a good understanding of broader BNY Mellon services and offerings.

  • Fundamental knowledge of custody environment such as CA/Income, markets settlement, cash, tax, class action and proxy.

  • Participates in internal activities and initiatives, recommends process enhancement designed to improve the client experience.

  • Willing to go extra miles for clients, can do attitude and ethic towards work.

  • May need to work on public holidays on rotational basis.


Qualifications:



  • Bachelors degree or the equivalent combination of education and experience is required.

  • 3-5 years of total work experience preferred. Experience in an operational area and/or client services.

  • Banking, custodian, asset managers, securities depository and securities services is preferred

  • Experience with CRM tools (eg, Microsoft Dynamic) is preferred.

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More about THE BANK OF NEW YORK MELLON

THE BANK OF NEW YORK MELLON
THE BANK OF NEW YORK MELLON
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BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment management and investment services in 35 countries and more than 100 markets. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments.