Singapore/Jobs/Branch Operations Manager/

Branch Operations Manager 78560

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$12500 to $17500 (Monthly)

Posted 2 years ago

About the Role

This is an appealing opportunity for a candidate looking for new challenges to play a key role in the future development and success of the Singapore Reinsurance business.

As the Branch Operations Manager you will have the management oversight responsibility of the branch operating platform, covering both P&C and L&H reinsurance business in Singapore (SRAL). You will be the Business Partner for the Singapore Location Head on legal entity management and operational excellence, this exciting role will require certain experience in branch operations, legal entity management and preferable some knowledge in operational governance.

As a member of the Strategy and Operations team you will be involved in strategy implementation and strategy preparation work, supporting the local client market team and Head of Regional Branch Operations.

The key components of the role are:

A) Branch Operations & Legal Entity Management

· Collaborate with the relevant functions (mainly enabling functions) for the reinsurance business in Singapore, have oversight on the local operating platform to ensure appropriate quality and output is delivered through a coordinated approach in line with the APAC Branch Governance Framework.

· As the Business Partner for the Singapore location head you will have responsibility to deliver the Branch Governance Framework in collaboration with relevant functions and to strengthen branch governance; make necessary adjustments to ensure complying with local regulatory requirements and guidelines.

· Work closely with the Singapore location head in the role of process manager and member of the Singapore Working Group (SGWG) bringing local functions and management together to ensure oversight and delivery on governance of operational risk and other governance related matters for Singapore (SRAL).

· Functional responsibility to ensure compliance on Outsourcing and Business Continuity governance in line with Swiss Re policies and local regulatory guidelines, reporting quarterly to the SGWG.

· Support the Singapore location head on the coordination of ah-hoc activities as detailed in the location head remit, including support on activities to build a vibrant reinsurance community in Singapore and raise local employee engagement.

· From time to time you may participate, be a member and/or contributor on the following cross functional teams (these may vary):

  • Singapore Incident Management Team

  • Information Security Council

  • Core team member under Helix framework – reporting and monitoring on implementation of new or amendments to local regulatory guidelines

  • Contributor on quarterly risk matrix review on relevant operational risks

· Act as the change agent to drive Operational Excellence within the branch, and utilize all existing resources (functions / subject matter expertise) to implement sustainable solution; particularly on areas of identified operational weakness (e.g. ORM incident, ORM Event, GIA findings) and address any operational inconsistencies across the region.

· Execute ad-hoc tasks to support the Head of Regional Branch Operations in relation to regional and other operational priorities

· Responsible for the collaboration with other S&O Asia teams such as the L&H and P&C Business Operations teams and Business Services to ensure an aligned approach on local execution.

B) Market Strategy and Business Plan (~10%) – Support Head of Region Branch Operations in delivering the following for Singapore

· Facilitate the implementation of market strategy and business plan, via supporting the local P&C and L&H CM Head. This may include maintenance and monitoring of business and operational plans and tracking activities to ensure timely execution of agreed actions; or Project manage those large / prioritized initiatives

Review resource allocation to ensure successful delivery of priorities. Identify any obstacles and issues together with recommend actions.

About You

· Relevant knowledge and experience of branch operations and legal entity management with solid knowledge on how to apply regulatory guidelines.

· High level knowledge and expertise of the insurance and reinsurance industry and the legal and economic/ social environment in which it operates

· Demonstrated leadership capability in complex matrix organization, able to leverage relationships and apply leadership 'authority' in a wider sense, not limited to direct reporting lines

· Strong organizational, interpersonal and communication skills, able to influence and negotiate effectively with across functions/seniority levels

· Analytical and out of box thinking to drive the best solutions to fit circumstances

· Agile with a "can-do" attitude

· Strong skill of managing expectations and deadlines in face of complexity, conflicting pressure and ambiguous circumstances

· Good level of financial acumen

· Relevant business degree/industry qualification with minimum 8+ years relevant industry experience

If you have questions about this job, please click on apply. The employer will contact you then.


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The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing directly and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients.

From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk-taking upon which growth and progress depends.