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Business Process Consultant 352266

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$10000 to $15000 (Monthly)

Posted a year ago

What you get to do in this role:

The Customer Outcomes Business Process Consultant provides processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform.

  • Apply ServiceNow knowledge and <insert workflow> domain expertise in customer engagements to provide optimum workflows.

  • Design efficient workflows based on ServiceNow Customer Workflow (CSM, FSM, Industries) product capabilities.

  • Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.

  • Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.

  • Provide feedback to product development to improve the product based on experiences gained with customers.

  • Maintain skills / certifications on CIS-CSM and CIS-FSM for Customer Workflows.

To To be successful in this role you have:

  • 8 years progressive experience as part of a professional services organization; or equivalent education/experience.

  • Management consulting experience preferred (e.g. Big 4, strategy firm).

  • Ability to travel up to 80%.

  • Creative, entrepreneurial spirit with comfort running initiatives and program independently within a “start-up paced” environment.

  • Success driving complex issues through analysis and resolution.

  • Experience working collaboratively and cross-functionally.

  • Excellent written and verbal communication skills.

  • ServiceNow certifications in aligned workflow.

  • Industry domain expertise in <<insert industry>> highly desirable.

  • Large program experience leading architecture and design.

  • Enterprise architecture experience.

  • Cloud application technology experience.

If you have questions about this job, please click on apply. The employer will contact you then.


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ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.