Concierge Specialist / Patient Service Associate 109408

Description

a) Perform visitor registration, concierge services and information counter services

b) Handle complaints/ feedback and resolve issues by performing service recovery.

c) To update or escalate to Team Leader of any incident that occurred and steps taken to rectify issues

d) Assist in kiosk registration, queue management, entry and exit access via gantries

e) Attend to patients/ visitors’ enquiries and feedback

f) Provide wayfinding and wheelchair assistance

g) Ensure work areas are in operation in accordance to assigned operating hours

h) To retrieve and restock wheelchairs at concierge area as well as information counters

i) Any other relevant duties as and when assigned by the Superior.

Patient Service Associate

Working hours:

5 days work week, including Saturday, Sunday and PH

AM shift: 7:30 am - 5:00 pm / 8:00 am - 5:30 pm

PM shift: 11.30am to 9.00pm

Concierge Specialist

5.5 days work week, alternate Saturday

AM shift: 7:30 am - 4.30pm

PM shift: 10.30am to 7.30pm

Salary Package: Basic $1600 + Incentives

Interested applicants, please contact /

If you have questions about this job, please click on apply. The employer will contact you then.