Customer Care Officer 121606

• Handle customer service hotline and provide the first level of support.
• Provide quality customer service to customers over the phone or email.
• Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers.
• Listen, probe and question in order to clarify and understand customer needs.
• Resolve customer queries efficiently and escalate problems/issues promptly.
• Follow-up on outstanding cases and perform call back to customers if necessary.
• Follow Standard Operating Procedures closely.
• Work as a team and ensure that the contact center service level is met.
• Any other tasks assigned.

Requirements:

• Customer-oriented with good interpersonal and communication skills
• Highly adaptable to a fast-paced and dynamic environment
• Pleasant disposition and personality
• A team player who possesses a sense of urgency
• Candidates with experience in customer service or contact center will have an added advantage

If you have questions about this job, please click on apply. The employer will contact you then.