Customer Care Specialist ✅ IMMEDIATE START (Bishan) ComfortDelGro Engineering 125382

💰 Salary

$2,500 - $3,000/ month

📝 Employment Type

Full-time

🏢 Company

ComfortDelgro Engineering Pte Ltd

📍Location

383 Sin Ming Drive, Singapore 575717

✏️ Job Requirement:

• Minimum GCE N or O Levels or equivalent.
• At least 1 years of experience in a Call Center environment.
• Knowledge of customer service practices and principles.
• Strong phone and verbal communication skills along with active listening.
• Basic IT knowledge and data entry skills.
• Able to work on 12 hours rotating shift, (Morning, Night).
• 4 days work week on rotating off days.

✅ Job Description:

• Answer incoming calls from customers pertaining to roadside recovery assistance & EV charger issues.
• Dispatch recovery teams to customer site in a timely manner.
• Follow up and coordinate between customer and recovery team.
• Provide information to customer (eg, towing fees, battery change fees, EV charging rate etc).
• Provide technical support to customer on automotive related issues.
• Monitoring of workshop operations.
• Manage and resolve customer queries.
• Identify and escalate issues to supervisors.
• Route calls to appropriate resources.
• Complete call logs and reports.
• Other duties assigned by Superior and Managers.

If you have questions about this job, please click on apply. The employer will contact you then.