Customer Service and eCommerce Operations - IMMEDIATE START 122706

Customer Service

We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.

You will be working to be the key personnel to interface with our customers through our online stores

-Meticulous

-Service orientated

-Ability to multi task

-Strong command of languages

Job Scope

1. Customer Experience

- Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)

- Reach out to customers to assist them in their purchase journey with us

- Handle reviews and feedback from customers

- Work with product team to provide feedback

- Reach out to customers to get feedback, and provide action plans to improve

2. Operations

- Process daily orders and manage logistics

- Manage eStore across Multi-Channels

- e-Merchandise of Products on eCommerce channels

- Overall eStore Store Management

3. eStore Curation (Merchandising)

- Onboarding quality curation within our store with partners

- Work with top in class curators to provide new curation towards customers

Benefits

- Work in a fast growing startup

- Hold a key responsibility within a small and fast growing team

- Foster intra-preneurship within our organisation

Dashi Pte Ltd is an e-Commerce company that builds lifestyle brands. Through our e-commerce first approach, we envision to build on the brands of choice for businesses and consumers across South-East Asia. We conceptualise, build, and operationalise brands to serves a global audience. Do you have good experience in eCommerce and have a huge want to build lasting brands with us? We love to hear from you.

Gifting Platform:

we seek to provide expressive gifts that bring relationships closer. Through our e-commerce first approach, we envision to be the gifting platform of choice for businesses and consumers across South-East Asia. One gift at a time, arranged with attention and love, we seek to provide an unparalleled customer experience.

If you have questions about this job, please click on apply. The employer will contact you then.