Customer Service Consultant Jobs in Singapore, May 2023

The Opportunity

• 5.5 Days Work Week;OR part time commitment ~ 35hours per week ($11/h)
• 1 Year contract - Renewable!
• Immediate opportunity
• Salary: $3000 ($300 Allowance for night shift)

The Talent

• Must have at least 1 year Experience in Call Centre enviroment
• Min N/O Levels
• Able to speak professional and patient towards customers
• Able to handle fast paced environment

Job Description

• Respond to customer inquiries viainbound calls or other channels such as Email/Webchat in a clear, concise, and comprehensive manner within service level
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Liaise with other support teams as required to resolve requests/issues in a timely manner
• Make outbound call if necessary

Prepare your updated resume, send to the following shortlisted candidates will be contacted*

What you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ enquiries
• Assist in any ad hoc tasks assigned by supervisorand Customer Service Manager

Who you are

• Equipped with 2 years of customer-facing experience/ Call center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logisticswould be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platforms
• Good command of spoken and written English and Chinese will be a bonus
• Able to work on weekends/PHs

What We Offer

• A multi-cultural team
• A company that providescasual and flexibleworking environment
• A company promotes learning, continuous improvement, and personal growth

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

Job Summary

As a Customer Experience Ambassador (CEA), you are tasked with making sure that the lobby, members lounge, function rooms runs smoothly and effectively. You will act as the ‘face’ of HomeTeamNS and ensure visitors receive a heart-warming welcome. This also means creating a pleasant experience for members and guests to ensure their return. A CEA is also knowledgeable about HomeTeamNS offerings and services to engage and delight visitors.

Member/Guest Engagement (Lobby & Members’ Lounge)

• Acknowledge every guest with a smile and a friendly greeting by using member’s name when possible.
• Ensure the lobby is kept clean and well-maintained. Interact with guests in the lobby and members in the lounge to answer their questions.
• Answer promptly to customers enquiries about offerings and services and assist with directions within the clubhouse facilities, function rooms, and/or events held therein.
• Create a pleasant and inviting atmosphere in the clubhouse by looking for moments to delight and surprise members/children.
• Develop a comprehensive knowledge of HomeTeamNS with emphasis on all marketing and promotional campaigns.

Call-Centre cum Live Chat

• Promptly respond to customer queries through phone, live chat or email to answer questions, solve problems, and/or troubleshoot where necessary.
• CEAs will also document each customer’s question or problem together with the resulting answer or solution. It will help improve the organization’s overall functionality and efficiency.
• CEAs must make an effort to remain up to date on all the products and services that the organization offers to assist customers effectively.
• CEA's are the first point of contact with our customers and will be alerted of website errors and other technical issues. They are required to report the issue promptly to the relevant OIC to resolve the problem.

Requirements

• Good interpersonal and communication skills
• Result-oriented, able to multi-task and committed to service excellence
• Able to work independently, as well as part of team in a fast-paced environment
• Willing to travel between clubhouses
• Proficient in Microsoft Office applications
• Diploma in Business / Hospitality / Customer Relationship Management preferred

*Note: Only shortlisted candidates will be notified*

Work time: 0830hrs to 1815hrs (Monday to Friday)

Company bus provided, pick-up @ Woodlands and Tampines

Duties:

• issue work order to external and internal contractors
• verify billings from shipping line and contractor invoice
• Correspondence email
• Processing orders, invoice, DO, print picking list
• Admin duties; filing, data-entry.

Requirements:

• Min. O level, Nitec in ITE
• Required skills: MS office
• 1-2 years relevant experience
• Ability to work independently in fast pace environment
• strong communication and interpersonal skills and a good team player
• Singaporean may apply

Required to schedule an interview appointment.

How to apply:

1) Email your updated resume to 2) Text / whatsapp to

Name

Residential area:

Contact no:

Commitment: 2-3 Months & Above

Location: Islandwide

Job Description:

• Assist and guide patients on how to use the self-service kiosk.
• Counter duties, patient registration / schedule appointments.
• Attend to queries, including use of relevant apps.
• Provide enrolment service to eligible patients.
• Keep track of enrolment numbers.
• Maintain booth / counter and logistics, e.g. promotional materials.
• Assist with crowd control.
• Any other ad-hoc admin or customer service duties as assigned.

Job Requirements:

• Minimum GCE ‘N’ Level and above.
• Tech savvy, proficient in Microsoft Office (e.g. Excel) and relevant apps.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click Apply Now button.

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Responsibilities

1. Customer Service Officer

·Perform daily spa opening and closing housekeeping and administrative duties.

·Handle customer enquiries and assist customers in scheduling of spa appointments.

·Explain spa menu & promotions.Recommend appropriate treatments to customers.

·Explain and sell spa packages to customers.

Requirements

· Customer Service Officer : Minimum N/O/A’ Levels, with 1 year experience, preferably in the beauty or spa industry. Outstanding ITE Higher Nitec graduates may be considered.

·Keen passion for the Beauty or Spa industry.

·Well groomed with a pleasant disposition and personality.

·Good communications and interpersonal skills, and most importantly service attitude.

·Effectively bilingual, with ability to handle English and Mandarin speaking customers.

·Able to work spa operating hours, including weekends.

·Flexible schedule can be discussed.

·Singaporeans / PRs preferred.