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Customer Service Coordinator 123320

Full Time
Toa Payoh, Singapore
Not responsive
0

$2200 to $3000 (Monthly)

Posted 3 months ago

Job Responsibilities

  • Handling incoming calls, Handle Technician requests, Prepare Quotations for MCSTs, Handle project correspondences.
  • Able to report customer complaints in a detailed manner, understanding of our system and products to be able to train, and communicate with customers on the functionality and operating procedures of ELV system.
  • Interact with clients to ensure all service requirements are met.
  • Making detailed proper note of instances that may need improvement.
  • Create reports for client satisfaction / dissatisfaction.
  • Other ad-hoc duties as assigned.

Job Requirements

  • Minimum Diploma in Business or a related discipline.
  • At least 2 years (s) working experience in related field.
  • Experience in handling maintenance contracts is preferred and must be computer literate.
  • Possess good communication, listening and interpersonal skills to maintain good rapport with our customers.
  • Independent, resourceful with high degree of initiative and able to work under pressure.

If you have questions about this job, please click on apply. The employer will contact you then.

More about Fermax Asia Pacific

Fermax Asia Pacific
Fermax Asia Pacific
Toa Payoh

FERMAX today is an international company of reference in Spain in the manufacturing and commercialization of electronic entry systems, video entry and access control systems for buildings.

In Singapore, we also provide other various integrated electronic security solutions, such as CCTV surveillance, Smart Video Analytic system, Smart Home, and including Wireless Network Devices Solution, etcs.

As we are marching towards an automation technology revolution, we cannot afford to lag behind. FERMAX decides to blend in the smart era which uses many smart devices to intelligently control every aspect of your home – from a smart lockset to aircon control, lightings to home theatre, all can be automated with just a click from the app.

Be a part of our team today!