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Customer Service Executive 105735

Full Time
Changi North Way, Singapore
Not responsive
0

$1800 to $2500 (Monthly)

Posted a year ago

Job Description:


Our client is a leading logistics service company, and they are looking to hire a Customer Service Executive to join their team.


Job Summary:


The role is to provide the best customer service by ensuring timely and accurate processing of orders received. 


Job Duties:


  • Manage and assist in the processing of order thru hotlines, fax, sales order and online to ensure timely and accurate.
  • Always ensure achievement of departmental service level.
  • Ensure procedures for processing of item with sales restrictions, order that require price approval and other customers specified requirement are strictly adhered to.
  • Communicating with customers and relevant stakeholders (external and internal) through the appropriate channels
  • Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery.
  • Responsible for collection of information and timely log in of feedback in the CRM system.
  • Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
  • Ensure timely feedback of all problems and issues from customers and principals.
  • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
  • Ensure strict adherence and compliance to ISO procedures.
  • Any other tasks that may be assigned.


Requirements:


  • Min Diploma or equivalent
  • 2 years relevant experience in logistics operations or customer service role preferred. Those without experience are welcomed to apply


Other Information:


  • Attractive salary package
  • 5 days work week
  • AWS + Variable Bonus


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Interested Candidates, please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.


Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Grace Lim

EA Personnel Reg No.: R2095868


Kindly send in your latest job resume without your NRIC numbers and other ID numbers.

For job resume(s) that contain NRIC numbers and/ or ID details, it may not be processed and your job application may be rejected due to unacceptable submission of job application details. Please refer to the advisory guidelines on the PDPA for NRIC numbers and other ID numbers.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

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More about Manfield Employment Services Pte Ltd

Manfield Employment Services Pte Ltd
Manfield Employment Services Pte Ltd
138 Cecil Street #05-02 Cecil Court Singapore 069538

Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.

Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.

With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and has the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

EA Licence No:   95C2823