WorkClass
Home/Jobs/Customer Service Officer (5 Days / Transport Provided)/

Customer Service Officer (5 Days / Transport Provided) 115079

Full Time
Tuas Avenue 1, Singapore
Not responsive
0

$2000 to $2500 (Monthly)

Posted 10 months ago

Job Duties:


  • Timely and accurate processing of orders received through sales teams, email and faxes
  • Ability to communicate with Customers clearly in both written & verbal modes
  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Be an ambassador of company when communicating with Customers to understand Customers’ needs and fulfilling them as much as possible
  • Liaise with various departments such as Planning, Production, Warehouse, Shipping and Regulatory to ensure timely production and dispatch of goods to customers, thus meeting Supply Chain’s On Time Delivery KPI
  • Order tracking activities such as sending Order Confirmations to Customers, keep Customers informed of order status, react promptly to order instruction changes by Customers
  • Assist to obtain information such as storage condition, end application etc to aid complaint investigation
  • Generate and analyse daily and weekly reports such as Open sales order report, contract report and pricing report or any ad-hoc reports
  • Adhere to order and pricing processing procedures, coordinate goods return and product recall if required.


Requirements:


  • Min Diploma or equivalent
  • 1-2 years relevant experience in shipping/logistics operations/customer service preferred
  • Experience in SAP & WMS function will be added advantage


***********************************************************************************************

Interested Candidates, please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to: REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED.


Manfield Employment Services Pte Ltd (Lic. No: 95C2823)

Posting Personnel: Grace Lim

EA Personnel Reg No.: R2095868


Kindly send in your latest job resume without your NRIC numbers and other ID numbers.

For job resume(s) that contain NRIC numbers and/ or ID details, it may not be processed and your job application may be rejected due to unacceptable submission of job application details. Please refer to the advisory guidelines on the PDPA for NRIC numbers and other ID numbers.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

If you have questions about this job, please click on apply. The employer will contact you then.

More about Manfield Employment Services Pte Ltd

Manfield Employment Services Pte Ltd
Manfield Employment Services Pte Ltd
138 Cecil Street #05-02 Cecil Court Singapore 069538

Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.

Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.

With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and has the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them.


By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to MANFIELD in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within MANFIELD and/ or with the client(s) of MANFIELD. If you wish to withdraw your consent, please notify us. Kindly visit our company website for more information on the Privacy Policy.

EA Licence No:   95C2823