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Customer Service Representative (World's Top Airline / 5 Days Rotating Shift) 119137

Full Time
Chai Chee Road, Bedok, Singapore
Not responsive
0

$2200 to $3000 (Monthly)

Posted 10 months ago

Top reasons to work with Here

  • Attractive remuneration,great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Engaging activitiesand recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to#BeMoreat work
  • Easy to locate area with direct access to public transport
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission?

  • Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
  • Maintain member accounts whenever there are changes in their profiles.
  • Advise on latest promotions and mechanics including send programme related collaterals and forms.
  • Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
  • Meet daily KPI requirement.
  • Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization.

Who are we looking for?

  • Candidate must possess at least a GCE ‘O’ levels in any field.
  • Preferably with 1 year of working experience in contact centre is ideal for this position.
  • Strong time management skills and amenable to work rotating shifts .
  • Exposure to strong customer-orientated environment is an added advantage.
  • Possess strong analytical skills to identify cause of problems & recommend solutions.
  • Comfortable working with computers and multiple systems.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

  • Working Location: Bedok
  • Working Hours: Rotational shift varies from 7 AM to 11 PM (5 days per week including weekend and PH; 8 to 9 hours per shift; 44 hours per week)
  • Salary Remuneration: Basic Salary + Shift Allowance + KPI allowance
  • Training Period: 9 weeks
  • Commencement Date: 09 May 2022/ 06 June 2022

If you have questions about this job, please click on apply. The employer will contact you then.

More about TDCX (SG) Pte. Ltd.

TDCX (SG) Pte. Ltd.
TDCX (SG) Pte. Ltd.
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