Customer Service Representative (World's Top Airline / 5 Days Rotating Shift) 119137

Top reasons to work with Here

• Attractive remuneration,great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Engaging activitiesand recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to#BeMoreat work
• Easy to locate area with direct access to public transport
• Be coached and mentored by experts in your field
• Join a global company with 26 years of experience and more than 310+ industry awards

What is your mission?

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position.
• Strong time management skills and amenable to work rotating shifts .
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional Information:

• Working Location: Bedok
• Working Hours: Rotational shift varies from 7 AM to 11 PM (5 days per week including weekend and PH; 8 to 9 hours per shift; 44 hours per week)
• Salary Remuneration: Basic Salary + Shift Allowance + KPI allowance
• Training Period: 9 weeks
• Commencement Date: 09 May 2022/ 06 June 2022

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