Customer Service Support Manager 118565

• Manage customers’ orders and ensure timely delivery

• Managing customer experience and uplift service standard

• Resolve all escalated complaints and feedback promptly in a professional manner

• Review calls and other correspondences between CSO and customers

• Work closely with Production and Logistics departments for overall quality service

• Create and manage group schedules

• Implement changes that bring about improvement in customer support initiatives

• A team player, lead and guide CSO on the operational matters and SOP

• Oversee day-to-day operations and ensure compliance

Requirements:

• Knowledge of and experience with CRM systems, marketing and customer service

• Excellent written and verbal communication skills

• Strong problem solving, negotiation and leadership skills

• Able to multitask in a fast-paced environment,

• Meet deadlines through good time management and allocation of priorities

• Alternate Saturday

Interested applicants, please WhatsApp or contact or send in a resume stating your experience and expected salary to

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