Singapore/Jobs/Customer Success Manager/

Customer Success Manager 334343

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$3000 to $4800 (Monthly)

Posted a year ago

Strategic Client handling – Forefront:

• Be the primary point of contact and build strong client relationships

• Integrate client’s KPIs to the Project’s deliverables

• Develop, Forecast & track key account metrics

• Aim for fully engaged and happy clients.

• Ensures that ATIUM gets integrated with the client team’s workflow

• Deliver & get reinforcement on what is value for the client continuously

• Manage client’s expectations and resolve their questions/issues

• Keep the client informed on project progress

• Pro-active insight (eg. Weekly/biweekly insights - separate from the weekly newsletters; any additional analytical products)

Strategic Client handling – Background:

• Have a deep understanding of their client’s issues, market, other products that they use, agencies that they engage

• Have a complete understanding of the client tribe – reporting structures, department verticals – ONM

• Monitor project profitability

• Draft a detailed schedule to build, deliver and implement the client’s Project. Ensure the Project adheres to this schedule throughout the lifecycle.

• Monitor & flag renewal risks

• Resource/team allocation for optimum solution delivery

Product / wider tech solutions knowledge

• Firm grasp on how ATIUM helps customers succeed – case studies / scenarios / success stories / best practices

• Ensure that you are an expert in ATIUM existing features

• Ensure ATIUM experience is consistent and seamless

• Work consistently for high product adoption within client teams

• As an internal user and external customer proxy, provide feedback/input to existing or new feature development and UX

• Gather customer needs and requirements where relevant, and structure business use-cases to Dev/Product Team

• Ensure the clients are trained and supported in ATIUM on a timely, consistent basis

• Keep informed on other competing products and how can ATIUM be differentiated

Team Culture. Things we look for:

  • Intellectual curiosity for the world around you, technology and our clients’ needs

  • Solid general knowledge and skills in your core area

  • Excellent problem-solving capabilities and adaptability

  • Enthusiasm for finding elegant, pragmatic solutions

  • Team player – we’re a small close knit team, and excellence is expected; as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humour and fun

  • Presentation skills with the story you tell and how and where you tell it

  • An ability to see the big picture (in graphic detail)

  • Spanish speaker - as you will be dealing with clients in Spain/ Latin America.

We anticipate that you will evolve rapidly in this role, and additional responsibilities can be agreed upon that may modify the terms of this schedule on a regular basis.

We are committed to equal employment opportunities across cultures, backgrounds, experiences, perspectives, and opinions. We welcome applications from everyone, including those returning to work and career changers.

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