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Customer Success Manager (Buy Now, Pay Later) 285648

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$3000 to $4000 (Monthly)

Posted a year ago


The Minterest Group is a Singapore-based online financial services solutions provider that connects borrowers with global investors. Established in 2016, it is a leading non-bank fintech group with dual licences in Singapore enabling the group to facilitate, by leveraging on technology, corporate loans through marketplace lending, personal loans at customised interest rates and payments (Buy Now, Pay Later). It has a cumulative deal origination volume of S$190 million in Singapore.

Minterest is founded on the belief that everyone is entitled access to financial solutions to meet their corporate and individual requirements. Using the team’s deep financial experience and expertise, Minterest offers relevant financial and investment solutions to both borrowers and investors through the use of technology.

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Role summary

We are looking for a talented Customer Success Manager to build and expand relationships for our new Buy Now, Pay Later business. The ideal candidate thrives in a challenging fast-paced environment, with a passion for nurturing strong relationships with customers, passionate about the industry and possess excellent communication skills.

Key Responsibilities

  • Responsible for handling all aspects of the client relationship, first level escalation with professionalism and ensure assistance is provided in a timely and accurate manner for merchants

  • Develop and manage strategic account plans to achieve aligned goal

  • Ensure a successful and amazing onboarding experience for merchants by working with all internal stakeholders

  • Conduct in-store merchant onboarding training sessions

  • Work closely with marketing team to drive merchant’s partnerships and initiatives

Qualifications and Experience

  • Tertiary qualifications

  • Account Management experience in the Payment / Merchant Services industry of 2 years and above is highly preferred

  • Familiar & comfortable in offering financial services & complex solutions to C-level and Senior Management

Values and Behaviors

  • Great sense of business etiquette

  • Excellent communication and negotiation skills

  • Results oriented

  • Self-motivated and high achiever

  • Confident and persuasive

  • Well groomed with pleasant personality

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Minterest Private Limited is a marketplace funding platform founded by a team of former bankers. Together with the senior management team, Minterest brings more than 155 years of corporate and structured finance experience to provide timely and relevant financing solutions to our borrowers and investors. Our aim is to empower investors and businesses, enabling them to reach their financial goals. SME in Singapore employ 70% of the workforce and contribute 47% to the nation’s GDP. We operate in a space where we can make a positive contribution to the success of SME in Singapore. Indirectly, our efforts will make a difference to the personal economy of the majority of Singapore’s workforce.

Minterest combines the depth of the team’s financial expertise with the breadth of financial technology to provide simple, cost-effective, customised solutions for businesses. In doing so, Minterest brings to investors quality businesses whose well-structured loans they can invest in. Minterest is about building tomorrow’s financial eco-system – one that serves rather than rules.

We strongly believe that positive employee engagement is an essential ingredient to delivering a superior business performance. While we work hard to deliver solutions to our customers, we ensure that we do not lose sight in having a good and rewarding time doing so.

We were recognised as Asia Pacific's Top 25 Fintech Company in 2017 and Asia Pacific’s Hottest Fintech Company in 2018 by APAC CIO Outlook. We are also amongst the top 9 Finalist for Global Best Lending Platform for the 2018 Benzinga Global Fintech Awards, 30 Best Small Companies to Watch 2018 by The Silicon Review, as well as the 30 Most Influential Entrepreneurs to Watch 2018 by Insights Success. We are also the founding member of the Marketplace Lending sub-committee of the Singapore Fintech Association. Minterest is also a winner of the Dun & Bradstreet’s 2019 Business Eminence Awards.

Regulated by the Monetary Authority of Singapore, Minterest holds a Capital Markets Services Licence to deal in capital market products (securities) under the Securities and Futures Act and is an exempt financial adviser to advise on financial products (securities).