Customer Support Executive 123011

No experience needed, training will be provided. Fresh grads and undergrads welcome to apply!

Job Responsibilities

• Assist sales team in providing customer service to existing clients
• Answer customer inquiries via phone calls and escalate urgent cases to the appropriate sales agent involved
• Respond to feedback and comments on social media sites
• Follow up with new customers post sales
• Maintain up-to-date records on customer interactions; inquiries, feedback, complaints and pending/resolved cases
• Generate monthly reports for the sales team on customer satisfaction and feedback
• Other ad-hoc duties as assigned by supervisor

Job Requirements

• Minimum 21 years old
• Minimum full certificate in GCE 'A' Levels, International Baccalaureate Diploma Qualification or Diploma awarded by a Polytechnic in Singapore or equivalent
• Fluent in English and Mandarin (to liaise with Mandarin speaking customers)
• Singaporean or Singapore PR

Benefits

• Full training provided
• Gain working experience in corporate sector
• Good resume booster
• Fun and supportive working environment

If you have questions about this job, please click on apply. The employer will contact you then.