WorkClass
Singapore/Jobs/Desktop Engineer/

Desktop Engineer 343208

No data yet

$2400 to $4500 (Monthly)

Posted a year ago

  • Troubleshoot & Resolve Desktop Based Incidents within Service Level Agreement

  • Fulfil Desktop Related Service Requests including but not limited to staging & deployment, software installation within Pre-defined Turnaround Time

  • Assist Desktop Team Lead to Project Manage & perform various Desktop Related Projects including but not limited to PC Refresh, In-Place Upgrade, Security Patching.

  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management

  • Liaise with support vendors for maintenance, support or issues resolution.

  • Support Windows OS, office software, and other Desktop Related Software & Hardware.

  • Assist Desktop Team Lead in tracking Incident Trending, workarounds & preventative measures

  • Perform to the given Key Performance Indicators

  • Assist Desktop Team Lead in maintaining the Desktop Technical Documents.

  • Review Desktop System Logs, SCCM Logs & Desktop Firewall Logs based on business requirements

  • Ensuring all Security Level Settings are implemented on all Desktop Systems

  • Assist Desktop Team Lead to evaluate and review new technology, team member performance

  • Work with Desktop Team Lead, team members & customers to achieve high level of customer satisfaction

  • Ensuring all work regarding are well documented and at least one (1) team member is always aware on any work/appointment in the event of his/her absence

  • Ensuring Desktop Team Lead & customers are well informed on the contacts of the next covering engineer in the event of his/her absence

If you have questions about this job, please click on apply. The employer will contact you then.

More about SKY & F PTE. LTD.

SKY & F PTE. LTD.
SKY & F PTE. LTD.
No address provided

Skyf.IT (Sky & F Pte. Ltd.) is the preferred IT solution partner for many enterprises across government, education, banking and financial services, logistics and manufacturing sectors. We believe in helping our clients transformed their IT, creating business value with our innovative solutions.

With expertise in digital transformation, cloud infrastructure and managed outsourcing services – we disrupt the way IT is managed. We create smart solutions in support of our clients’ growing businesses.

Our people are the most important asset of the company – for our professionals, be it an entry or experienced IT professional, we strive to develop them to the next level, advancing their career. At Skyf.IT, we provide opportunities, challenges and support for our professionals.

Skyf.IT is growing rapidly in Singapore and in the key cities of Asia. If you aspire for new challenges and to grow with us, we invite you to send your curriculum vitae to hr@skyandf.com or contact us @ +65 6745 0992.