Key Roles and Responsibilities
1. To carry out counter operations according to the hospital’s guidelines, procedures and policies consistently.
2. Plan weekly duty roster and manage the deployment of staff for all Visitor Registration Counters.
3. Supervise and monitor performance of staff to ensure service levels are met. Provide coaching and counselling when necessary.
4. Manage resources including manpower, equipment and supplies in daily operations.
5. Handle complaints and feedbacks and perform service recovery. Escalate to Supervisor when necessary.
6. Investigate causes of discrepancies and complaints and take corrective actions. Raise necessary documentations (Incident Report [IR])
7. Conduct on-the-job (OJT) for new staff and refresher training programs, if necessary.
8. Provide regular feedback to the Supervisor on staff performance and disciplinary matters.
9. Disseminate operation updates/information to staff promptly and accurately.
10. Conduct daily roll calls
11. Verify temperature records and attendance, when necessary (Heightened Dorscon)
12. Additional duties/job scope assigned by your superiors.
Job Requirements
1. Minimum GCE ‘O’ levels with preferably 3 years in customer related field (including one year supervisory experience or any equivalent experience)
2. Physically fit and mentally sound, with no adverse medical records.
3. Possible physical job duties like carrying and moving of items
4. Proficient in the English language to enable good communications with visitors and staff
5. Good natured and patient. Have good temperament to handle difficult visitors and staff
6. Need to be a team player to be able to gel the team together. To be proactive and vigilant in all areas of the job
7. Good typing skills. Ability to be familiar with the computer and the good knowledge to comprehend and learn and apply a new system quickly and accurately.
8. MUST be able to commit rotating shift
